2. STORE INVENTORY
AVAILABILITY
If a customer can’t find what she
wants on your site, she’ll just click
away. It’s a lost sale. Our Enterprise
Order Management (EOM) solution
lets you make your network inventory—
across distribution centers and
stores—available to sell online.
EOM monitors real-time inventory
levels and returns across your stores
and allows you to define how many
of those units to make available
online. After all, you can’t sell what
you can’t show.
PUT IT
ONLINE.
WATCH IT
TAKE OFF.
ASSISTED SELLING
Having customers who shop anywhere
means you need to be able to sell
anywhere. In addition to capturing
order data from your front-end systems,
EOM also offers call center order capture
capabilities. Together with our Store
Order Management (SOM) solution, you
can give every sales and customer service
associate the ability to take customer
orders, save the sale and offer endless
aisle assortments, anywhere in your
enterprise. And by giving every demand
touch point the ability to sell, our solutions
give you one view of every customer
transaction, across every channel.
1
ACCESSORIZE
EVERY
CHANNEL.
STORE
FULFILLMENT
The key to ship-from-store and
pickup-in-store capabilities is
enabling them profitably and
without sacrificing the in-store
experience.
Our Store Fulfillment solution
alerts on, prioritizes, supports
acceptance, and enables
efficient completion of online
orders in the store. Use it on a
POS terminal or entirely on
a mobile device; it provides
everything you need to fulfill
from your stores quickly. That
means less time working in
back and more time selling
up front.
WHAT’S IN
STORE
FOR YOUR
STORES.
EXCEPTION
MANAGEMENT
Because your stores now serve two
masters—selling and fulfilling—you
have to manage the conflicts and
exceptions that come with it. Luckily,
EOM can dynamically reallocate if
an order is delayed or rejected by
a store, quickly finding the next-best
source for fulfillment. It can also
alert your customer-service team,
so they can offer an appeasement
for a delay.
WRINKLE
FREE
FULFILLMENT.
OFF-RACK.
NOT
OFF-GRID.
STORE INVENTORY
Unlike a distribution center, store
inventory has a tendency to
‘wander’ between racks, fitting
rooms and indecisive customers.
That’s why we developed Store
Inventory. By facilitating rapid,
scan-based receiving, putaway
and inventory counts, it can help
improve accuracy on the store
floor and decrease time spent
processing in the back room.
Our solutions allow you to sell more everywhere and
improve the customer experience, while giving you the
agility to wear the complexities of fashion retail with pride.
Your customers will love your new look.
FLEXIBLE ORDER
ORCHESTRATION
Now that your shopper has made
her purchase, where do you ship
it from? Well, that depends on
what’s important to you. Because
no one algorithm can meet the
needs of every retailer, EOM
offers a highly configurable
set of business rules to control
order processing. Try these
examples on:
GET
THE STYLE
THAT SUITS
YOU.
Company C:
“We’re worried
about showrooming
and want to focus on
being price-competitive
and offering fast
delivery. We want to
ship from the closest
store to deliver quickly
and save on shipping.”
MIX &
MATCH
Company A:
“We believe we can sell
a late-season blouse at a
higher price online than
in-store. So if it’s out of stock
in the DC, we want to go to
the store with the lowest
price. But we also want a
limit on how many orders
a store can fulfill each day.”
Company B:
“We believe that when it
comes to fulfillment, our stores
aren’t made equal. First, we
want to look at our flagship
stores, then mid-tier stores,
and finally our small footprint
locations. We also want to
keep a single unit of each
style/color/size in each store
to protect the brick-and-
mortar experience.”
OMNI-CHANNEL.
OUTFITTED.
MOVE AT THE SPEED
OF FASHION.
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