1. Eric K. Ross
220 S LENOLA ROAD APT D803/Maple Shade, NJ 08052
Home (609) 518 2083 Cell: (856) 313-5037
* E-mail: EROSS1288@Yahoo.com
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Passionate, detail-oriented professional with experience in customer relations, support and account management for
Fortune 500 companies, seeking position where well-organized team players with strong work habits and ability to
function efficiently in pressured situations are valued.
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PROFESSIONALSKILLS
o MEDICAL TERMINOLOGY
o MICROSOFT EXCEL 2010
o GOVERNMENT INSURANCE GUIDELINES
o PROCEDURAL CODING (CPT)
o MICROSOFT WORD 2010
o PATIENT REGISTRATION FORMS
o UP-04 FORMS
o PAYMENT POSTING
o DIAGNOSTIC CODING HCPCS (LEVEL II)
o CMS-1500 FORMS
o EXPLANATION OF BENEFITS
o PATIENT CHARTING
o INSURANCE GUIDELINES
o PRE-AUTHORIZATION/CERTIFICATION
o MEDICAL RECORDS REVISION
o ANATOMY AND PHYSIOLOGY
o ELECTRONIC CLAIMS SUBMISSION
o ELECTRONIC MEDICAL RECORDS
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PROFESIONALEXPERIENCE:
Penn Credit Corporation – Mt. Laurel,NewJersey, January 2014 – Present
Senior Customer Service Representative:
Responsibilities: Receive incoming telephone calls via Penn Credit Corporation’s predictive dialing, loop collections and
electronic messaging system. In accordance with all state and federal regulations, give professional customer service help to
clients pertaining to delinquent credit card,mortgage and Florida Traffic violations. Utilize severalcore skip tracing and
scrubbing processes to effective locate and resolve customer delinquencies. Successfully reconcile discrepancies and resolve
customer complaints. Verify and accept customer payments via credit/debit card,Western Union or direct check.
Title Resource Group - Mt Laurel, NewJersey, March 2011- November 2013
Notary Help Desk Representative:
Responsibilities:Assisted the notaries by troubleshooting computer issues by walking through the installation process.
Reassigned passwords when they became obsolete. Recovered closing documents and forwarded as needed. Created and posted
an hourly report, using Microsoft Excel, on the status of the availability of the notaries in relationship to the time of mortgage
closing.
Popular Mortgage Servicing Inc. - Cherry Hill, NewJersey, October 2007- July 2011
Loan Counselor:
Responsibilities: In callcenter environment, coordinated inbound and outbound calls on 30 through 90+ days delinquent
accounts to mortgage debtors on Private Label Invested accounts for payment. Conferred with clients regarding reason for
delinquency and arranged repayment plans to bring accounts current. Performed account maintenance updates, such as stops,
flags and tasks. Placed calls to financial advisors as needed. Ensured compliance with all investor, agency and guarantor
guidelines, including all applicable laws, as they related to collections.

2. Accounts Receivable Management LLC - Thorofare, NewJersey, October 1996- October 2007
Credit and Collections Senior Representative:
Responsibilities: Contacted debtors to establish identity and confirm debt amount, payment options and arrangements available.
Summarized payment opportunities and consulted to recommend best available alternatives. Trained new employees in
collection tactics and the Fair Debt Collections PracticesAct and the progressive dialer while making two hundred calls per day.
EDUCATION:
Harris School ofBusiness Cherry Hill, NewJersey
Certified Health Claims Specialist 2013
Computer Learning Center, Philadelphia, Pennsylvania
Certificate in Computer Programming 1987
United States Army
Honorable Discharge 1986