1. CURRICULUM VITAE
ERIC KAMAU THUO
P.O BOX 584,
GATUNDU-01030, Kenya.
Phone: 0734-027-753
BIO- DATA
Date of birth: 15th
February 1983
Gender: Male.
Marital status: Married
Nationality: Kenyan.
Languages: Swahili, English
Religion: Christian.
Id No: 22706039
EDUCATION
1989 – 1996 Gatundu Primary school
1997 – 2000 Mururia Secondary school,
2011 Sept – 2014Bachelor of Business Information Technology-Kenya Methodist University
2014- to date Masters of Science in Computer System –JKUAT (Class work complete)
PROFFESSIONAL QUALIFICATIONS.
June 2009 Leadership skills for successful performance workshop
February 2012 Payments for basic training: Module 1-4 and 7

2. CAREER PROFILE
I am a result oriented Finance and Banking professional with in-depth knowledge & ability to
examine, analyze and execute various tasks within operations .I have a proven record of
undertaking complex operational activities in Head office support level and branch level. I can
competently perform branch tasks such as supervision, offering exceptional customer service,
business development, client relationship management and selling and processing of various
bank products. My focus is to attain a challenging position within banking and any other
reputed organization, in a tough business environment that strives for total quality
management, organizational and personal development.
Key Professional Skills:
o Experience and expertise in timely execution of various operational tasks within clearing
and branch within the banking environment
o Ability to communicate effectively in person, in writing and over the telephone with
individuals and with a wide variety of organizations and audiences and to research,
analyze and interpret complex information and produce clear verbal and written reports
o Ability to lead and to contribute to the team
o Understanding of equalities and diversity best practice and legislative requirements in
relation to service delivery, business development and recruitment of staff and
volunteers
o Proficient in various banking softwares e.g Equinox, Flexcube, Finnacle Banking
Systems, Smart Bank and E-pay.
o Proven administrative, leadership and management ability in the areas of strategic
planning and organizational development
o Ability to devise and implement strategic development and resource plans, particularly
in the areas of service development, staff development and the management of change
o Ability to work on own initiative, prioritize work, handle pressure and take day-to-day
decisions on the running of the organization.
o Development of software applications using PHP and JAVA
PROFFESSIONAL EXPERIENCE.
2012-To date: Family Sacco Limited As The Sacco Supervisor
Duties and Responsibilities
o Ensured excellent customer service
o Loan appraisal and disbursal.

3. o Maintaining the loan book by ensuring prompt payments are received from respective
HR departments.
o Ensuring loan recoveries are recovered for non performing loans.
o Recruitment of members through extensive marketing drives.
o Reconciliation of bank and loan accounts.
o Prompt posting of transactions to the Sacco system.
o Prompt advice of savings and loans to respective HR departments for implementation to
members’ pay slips.
o Proper organization of monthly meetings with the board of directors by preparing
monthly figures (income statements, statement of financial positions and loan in arrears
report).
o Managing of staff in the Sacco.
o Development of system solutions using PHP and Java.
o Ensuring prompt communication to members on upcoming products and issues
affecting the Sacco.
o Development of new products that are attractive to members.
o Creation and maintanance of Web-based update system for members details.
2004-2012. Family Bank limited.
Branch Operations Officer;
June 2004-Jan 2007;
Duties and Responsibilities:
o Ensured excellent customer service at the branch
o Oversaw customer service delivery, maintenance and improvement of Retail Banking
service standards in order to ensure customer satisfaction and retention.
o Handled back office operations
o Maintained the look, feel and physical security of the branch premises as well as staff
and customers
o Formulated and implemented branch business plans, forecasts and budgets and ensured
their control and periodic reviews
o Accepted cheques deposit and checked accuracy of deposit slips

4. Branch Systems Administrator/ Atm Reconciliations
February 2007-January 2009;
Duties And Responsibilities;
o Supervised spot checks on tills
o Performed specialized tasks such as processing drafts, bankers cheques, EFTS, TTs and
booking and liquidation of FDR’s/Call deposits
o Supported marketing initiatives, monitored and provided regular feedback on products
performance
o Performed services for customers such as ordering bank cards and cheques
o Received and verified loan payments, mortgage payments and utility bill payments
o Recorded all transactions promptly, accurately and in compliance with bank procedures
o Managed and motivated the sales team to increase sales and ensure efficiency
o Answered inquiries regarding checking and savings accounts and other bank related
products
o Attempted to resolve issues and problems with customer's accounts
o Initiated and opened new accounts
Achievements:
o Enhanced the automation of uploading of the direct debits and unpaid cheques
o Spearheaded the shift from manual salary processing to batch salary processing
Successfully brought in large customer deposits at the branch
Branch Supervisor
February 2009-April 2011;
Duties And Responsibilities;
o Prompt Atm cash reconciliations
o Effective custodianship of the vault and reconciliation of Branch cash account
o Provision of effective management support to Branch Manager and Assistant Manager
o Able to establish and monitor staff rotation programme.
o Provide support to Branch Tellers, front and back office staff in their day to day
operations to enhance efficiency in customer service delivery.
o Staff monitoring And training.
o Audit/Call over.
Achievements
o Accurate and effective reporting to management on day to day activities of the Branch.

5. o Ability to prioritize and organize heavy workload while observing set deadlines.
ATM SUPPORT STAFF
April 2011 to May 2012;
Duties And Responsibilities;
o Check the levels of float during the business hours
o Respond to and follow up enquiries from branches by email, telephone, and personal
visits.
o Initiate float transfers to and from Branches.
o Initiate bulk payments transactions.
o Posting of unsuccessful paybills, and batches/entries relating to float transfers to and
from branches
o Support and follow up on branches in reconciliation of float accounts.
o Making of M-pesa reports for management use
o Monitor ATMs using Postilion switch monitoring tool.
o Any other operational duty as may be assigned by the management Support and follow
up on branches in reconciliation of float accounts
OTHER QUALIFICATIONS.
• Valid driving license
HOBBIES.
• Reading
• Gospel Music.

6. • Community project participation e.g. Running for healthy kidneys 10th
July 2011
• Travelling.
REFEREES.
Peter Gitau,
Family Bank Limited,
P. O box 74145-00200,
Nairobi
0725-964-769
Agnes Gitehi
Daykio Plantation Ltd,
P. O box 50992-00100,
Nakuru.
0718-180-064
David Ng’ang’a Mwangi
Director, DM Hardwares,
P. O box 634-01030,
Gatundu
0723-323-026

7. • Community project participation e.g. Running for healthy kidneys 10th
July 2011
• Travelling.
REFEREES.
Peter Gitau,
Family Bank Limited,
P. O box 74145-00200,
Nairobi
0725-964-769
Agnes Gitehi
Daykio Plantation Ltd,
P. O box 50992-00100,
Nakuru.
0718-180-064
David Ng’ang’a Mwangi
Director, DM Hardwares,
P. O box 634-01030,
Gatundu
0723-323-026