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Getting Social
What You Need To Do Now To
Engage with a new Social World.
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Win a 2-Hour Social
Coaching or Strategy
Session:
Tweet with #TAWAEric
Or email
Eric@EricTTung.com
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
My Twitter Handle, Tweet me!
Download This Presentation
Tweet with this Hashtag!
Hi, I’m @EricTTung
Forbes #33 Social Media
Influencer
7 Years in Social
Univ. Texas 05 Graduate
154,000 Twitter followers
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
“A brand is no longer what
we tell the consumer it is –
it is what consumers tell
each other it is.”
- Scott Cook, co-founder Intuit, Board
Member Ebay, P&G
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
slide 6
Generated
in sales from twitter in
2008-2009
$6.5 million
The Potential
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
slide 7
Has helped over
150,000 customers
through twitter,
@ComcastCares
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
slide 8
Blog for customer
interaction results in
50,000 new product
ideas
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
slide 9
Ford sent Fiestas sent to top bloggers in
Europe for a year: generated 31k pieces
of content and 60% awareness…
before the car was ever sold
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Chevrolet Sponsors SXSW
5 Years and Running
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Social Media is
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Social Networking is
HUGE.
World Populations
China 1,360M
India 1,241M
1,060M
560M
400M
USA 317M
Indonesia 249M
240M
Brazil 201M
Pakistan 185M
Nigeria 173M
150M
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
25 million brands have facebook
pages…
…2.6 million brands have LinkedIn
Company Pages
Facebook users share
4,750,000,000
pieces of content daily.
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
In a Single Day.
16 Years of Video
40 million photos
500 million Tweets
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
27%
of Time Online is
on Social.
More than any other
category.
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
1 in 3
marriages in 2013
started online.
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Themedialandscape
ischanging…
Bush ‘01
Obama ‘13
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Francis vs. Benedict:
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Maybeevenno
morenewspapers…
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
What You Need to Do
Right Now!
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Get a Facebook Page
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
What’s a Profile vs. Page?
Profile Page
Tied to Individual Tied to Company, Brand, Org
Friend as Connections Fans as Connections
Up to 5000 Friends Unlimited Fans
No Analytics/Metrics Analytics/Metrics provided
Against Terms for Companies Good for Companies
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Profile:
Mike
Marrs
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Page:
In Wheel
Time
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Use Facebook as A Hub
Discoverable: When people search for you on Facebook, they’ll
be able to find you.
Connected: Have one-on-one conversations with your customers,
who can like your Page, read your posts and share them with
friends, and check in when they visit.
Timely: Your Page can help you reach large groups of people
frequently, with messages tailored to their needs and interests.
Insightful: Analytics on your Page will give you a deeper
understanding of your customers and your marketing activities.
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Customize Your Web Address
Select one on your “Page Info” Tab under Page
Settings.
Create Your Page
Go to
www.facebook.com/business/products/p
ages/
Click “Create Page”
Select the Type of Business and Category
Click “Get Started”
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Get on #Twitter.
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
1. Learning: Utilizing Twitter as a daily news feed of
critical and curated information from manufacturers,
brands, etc.
2. Helping: Adding back to that community with
frequent engagement and helpful responses to
readers, other media, partners, sponsors and
influencers.
3. Promoting: Promoting your group, of your outlet and
of others in the industry
3 Ways To Use Twitter
Signing Up For Twitter
1. Click on twitter.com/signup
2. Complete form fields (note: your username will also
be your @username on Twitter)
3. Click “Create my account”
4. Follow accounts of interest and BMC Software
accounts
5. Upload a profile photo and header image
6. Connect with email (or mobile phone contacts) to
find connections.
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Click the Tweet Button
How to Tweet
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
What’s the difference: @ vs #
@TXAutoWriters: The user/handle for
TAWA, you can follow the account.
It’s like a person.
#TAWATruckRodeo: A hashtag adds
the tweet to the
conversation about
a topic. You can use
2-3 hashtags.
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
“@TXAutoWriters is Awesome” will only be seen by the
common followers of you AND TAWA. Twitter thinks that
by directing the tweet at someone, it was meant to be
more private.
“.@TXAutoWriters is Awesome” will be seen by all of your
followers.
Or reword, “I love @TXAutoWriters” also will be seen by
all of your followers.
Tweets That Start With @
Setting up the Perfect Twitter
Profile1. Interesting header
image
2. Photo, clear, centered.
3. Complete Name, Bio
4. Include Something Fun
5. Location listed
6. Posts regularly
Find Twitter Connections
Click on “Find Friends”
to connect an email
contact list.
From home
screen, see
“Who to
follow”
Get on LinkedIn.
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
“Your LinkedIn profile
is your online
identity and
reputation, not
your online
resume.
- @KokaSexton, LinkedIn
Regularly one of the top 2-3
search results for your name.
Setting Up The Perfect Profile
1. Your name should only
contain your name 2. Catchy headline with
keywords you want to
be found for
3. Professional
Photo
4. Reach at least 501
connections for social proof
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
5. Add all relevant
contact info.
6.
Customize
website
names
7. Customize
your profile URL
Expand Your Connections
Use “People You May Know”
on your Home Feed Screen
Add your email address to
search for personal contacts
on LinkedIn.
What You Need to Do
Right After That.
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Standardize Fonts, Colors,
Images, Usernames
Establish a voice. Make connections.
Great for Search Engines.
Blog.
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
What You Should Do.
Sign up: FB Pages, Twitter, LinkedIn.
Get active and connect on Social
Media. Post regularly and engage.
Standardize Your Social Brand
Blog, blog, blog.
Provide Value. Be Yourself.
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
Thank You!
Connect with Me:
All Networks:
EricTTung
Web:
ericttung.com
Email:
Eric@EricTTung.com
Win a 2-Hour Social
Coaching or Strategy
Session:
Tweet with
#TAWAEric
Or email
Eric@EricTTung.com
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
@EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo

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Getting Social: What You Need To Do Now To Engage with a new Social World.

  • 1. Getting Social What You Need To Do Now To Engage with a new Social World. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 2. Win a 2-Hour Social Coaching or Strategy Session: Tweet with #TAWAEric Or email Eric@EricTTung.com
  • 3. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo My Twitter Handle, Tweet me! Download This Presentation Tweet with this Hashtag!
  • 4. Hi, I’m @EricTTung Forbes #33 Social Media Influencer 7 Years in Social Univ. Texas 05 Graduate 154,000 Twitter followers @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 5. “A brand is no longer what we tell the consumer it is – it is what consumers tell each other it is.” - Scott Cook, co-founder Intuit, Board Member Ebay, P&G @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 6. slide 6 Generated in sales from twitter in 2008-2009 $6.5 million The Potential @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 7. slide 7 Has helped over 150,000 customers through twitter, @ComcastCares @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 8. slide 8 Blog for customer interaction results in 50,000 new product ideas @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 9. slide 9 Ford sent Fiestas sent to top bloggers in Europe for a year: generated 31k pieces of content and 60% awareness… before the car was ever sold @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 10. Chevrolet Sponsors SXSW 5 Years and Running @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 11. Social Media is @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 12. Social Networking is HUGE. World Populations China 1,360M India 1,241M 1,060M 560M 400M USA 317M Indonesia 249M 240M Brazil 201M Pakistan 185M Nigeria 173M 150M @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 13. 25 million brands have facebook pages… …2.6 million brands have LinkedIn Company Pages
  • 14. Facebook users share 4,750,000,000 pieces of content daily. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 15. In a Single Day. 16 Years of Video 40 million photos 500 million Tweets @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 16. 27% of Time Online is on Social. More than any other category. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 17. 1 in 3 marriages in 2013 started online. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 19. Bush ‘01 Obama ‘13 @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 20. Francis vs. Benedict: @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 23. What You Need to Do Right Now! @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 24. Get a Facebook Page @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 25. What’s a Profile vs. Page? Profile Page Tied to Individual Tied to Company, Brand, Org Friend as Connections Fans as Connections Up to 5000 Friends Unlimited Fans No Analytics/Metrics Analytics/Metrics provided Against Terms for Companies Good for Companies @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 28. Use Facebook as A Hub Discoverable: When people search for you on Facebook, they’ll be able to find you. Connected: Have one-on-one conversations with your customers, who can like your Page, read your posts and share them with friends, and check in when they visit. Timely: Your Page can help you reach large groups of people frequently, with messages tailored to their needs and interests. Insightful: Analytics on your Page will give you a deeper understanding of your customers and your marketing activities. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 29. Customize Your Web Address Select one on your “Page Info” Tab under Page Settings.
  • 30. Create Your Page Go to www.facebook.com/business/products/p ages/ Click “Create Page” Select the Type of Business and Category Click “Get Started” @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 31. Get on #Twitter. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 32. 1. Learning: Utilizing Twitter as a daily news feed of critical and curated information from manufacturers, brands, etc. 2. Helping: Adding back to that community with frequent engagement and helpful responses to readers, other media, partners, sponsors and influencers. 3. Promoting: Promoting your group, of your outlet and of others in the industry 3 Ways To Use Twitter
  • 33. Signing Up For Twitter 1. Click on twitter.com/signup 2. Complete form fields (note: your username will also be your @username on Twitter) 3. Click “Create my account” 4. Follow accounts of interest and BMC Software accounts 5. Upload a profile photo and header image 6. Connect with email (or mobile phone contacts) to find connections. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 34. Click the Tweet Button How to Tweet @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 35. What’s the difference: @ vs # @TXAutoWriters: The user/handle for TAWA, you can follow the account. It’s like a person. #TAWATruckRodeo: A hashtag adds the tweet to the conversation about a topic. You can use 2-3 hashtags. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 36. “@TXAutoWriters is Awesome” will only be seen by the common followers of you AND TAWA. Twitter thinks that by directing the tweet at someone, it was meant to be more private. “.@TXAutoWriters is Awesome” will be seen by all of your followers. Or reword, “I love @TXAutoWriters” also will be seen by all of your followers. Tweets That Start With @
  • 37. Setting up the Perfect Twitter Profile1. Interesting header image 2. Photo, clear, centered. 3. Complete Name, Bio 4. Include Something Fun 5. Location listed 6. Posts regularly
  • 38. Find Twitter Connections Click on “Find Friends” to connect an email contact list. From home screen, see “Who to follow”
  • 39. Get on LinkedIn. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 40. “Your LinkedIn profile is your online identity and reputation, not your online resume. - @KokaSexton, LinkedIn
  • 41. Regularly one of the top 2-3 search results for your name.
  • 42. Setting Up The Perfect Profile 1. Your name should only contain your name 2. Catchy headline with keywords you want to be found for 3. Professional Photo 4. Reach at least 501 connections for social proof
  • 43. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo 5. Add all relevant contact info. 6. Customize website names 7. Customize your profile URL
  • 44. Expand Your Connections Use “People You May Know” on your Home Feed Screen Add your email address to search for personal contacts on LinkedIn.
  • 45. What You Need to Do Right After That. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 47. Establish a voice. Make connections. Great for Search Engines. Blog. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 48. What You Should Do. Sign up: FB Pages, Twitter, LinkedIn. Get active and connect on Social Media. Post regularly and engage. Standardize Your Social Brand Blog, blog, blog. Provide Value. Be Yourself. @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo
  • 49. Thank You! Connect with Me: All Networks: EricTTung Web: ericttung.com Email: Eric@EricTTung.com Win a 2-Hour Social Coaching or Strategy Session: Tweet with #TAWAEric Or email Eric@EricTTung.com @EricTTung #TAWATruckRodeoerict.co/TAWATruckRodeo

Notes de l'éditeur

  1. In 2008-2009, Dell, had been able to track just over $6.5 million in sales from promotions run exclusively via the tweet. The $6.5 million is the product of 100 employees tweeting in 35 different channels reaching customers in over 12 countries; Brazil Twitter users have spent over $800,000 in the last eight months. For a company this large and with so much effort behind it, the number sounds less impressive but still… Anyone out there taken advantage of a Twitter deal from Dell?
  2. Frank Eliason might be the most famous customer service manager in the world. He started @ComcastCares, to much media attention. Comcast even goes out of its’ way to find tweets from disgruntled comcast customers (
  3. My Starbucks Idea – Starbucks’ own version of a social network where customers are asked to share their ideas on anything related to Starbucks. The site gives users the ability to see what others are suggesting, vote on ideas and check out the results. This site is a brilliant and important aspect of Starbucks social media strategy. Users who are part of this network feel that they have some role in the decision making process of the company and it makes them feel a part of it.
  4. The Fiesta Movement, Ford‘s recently six-month social media experiment put a new Fiesta car in the hands of 100 “agents” (members of the public) to drive and review using Twitter, Flickr, YouTube, and blogs. Fiesta Movement was a huge success. The 700 videos produced by the agents have generated 6.5 million views on YouTube, and there have been more than 3.4 million impressions of Fiesta Movement on Twitter. Even photos taken by the agents have been viewed more than 670,000 times. When it comes to word-of-mouth marketing, those are serious numbers. As Scott Monty, Ford’s head of social media said while creating buzz from Fiesta Movement was certainly important (more than 50,000 U.S. consumers who interacted with the movement said they wanted more information about the vehicle, and 97 percent of those do not own Ford vehicles), equally important was the customer feedback on design and engineering issues that the Fiesta agents have delivered. This was particularly important given that Ford was introducing this version of the Fiesta—a European car—into the U.S. market for the first time.