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Internet Marketing Strategies, Tehran 2012

Social Styles and Advertising




          Presented by Erik Vermeulen.
The People
Business
Race
Age
Religion
Gender
Education
Values
Culture
Socio-Economic
The Human Ice-berg Principle
When assessing people,
or trying to understand
them we can only base
our assessment on what
we can see.


BEHAVIOUR
Human Behaviour
Behaviour is Consistent

Behaviour is Symbolic

Behaviour is based on Reward

Behaviour is Comfortable

Behaviour wants to Avoid Pain

Behaviour leads to Pleasure
Human Behaviour: Case Studies

•Taking back a Faulty Appliance

•The Phone Call

•The Exco
Human Behaviour




                  2 Aspects of Behaviour

POWER                        MOTION
Dominant / Easy-Going        Spontaneous / Self-Controlled
Human Behaviour: 4 Styles
       Aggressive       Passive
       Decisive      Indecisive
       Arrogant        Humble
       Direct          Indirect




                                  Easy-Going
       Tense           Relaxed
 Dominan




       Argue            Discuss



       Loud              Quiet
 t




       Confident            Shy
       Talks            Listens
       Challenges      Accepts
       Tells               Asks
Human Behaviour: 4 Styles
Mobile
             Spontaneous
Warm
Friendly
Feelings
Responsive
Jovial
Informal                       Immobile
Impulsive                      Cold
                               Unfriendly
                               Logic
                               Unresponsive
                               Serious
                               Formal
             Self-Controlled   Structured
Human Behaviour: 4 Styles
                          Spontaneous

             Expressive                      Amiable




                                                         Easy-Going
  Dominant




             Driver                         Analytical
                          Self-Controlled
General Behaviour
Expressive                                        Amiable

 •Open, Gregarious, Friendly    •Friendly, laid back
 •Dramatic & Exaggerates        •People’s person
 •Creative                      •Caring, concern for others
 •Lacks implementation          •Little concept of time
 •Good persuader                •Good crisis managers

•Cold, distant, aloof           •Quiet, shy
•Few words                      •Slow to act
•To-the-point                   •Graduated wit
•Selective with relationships   •Careful, avoids risks
                                •Calculating
Driver                                           Analytical
Motivation
Expressive                                       Amiable

 •Getting things done          •Building relationships
 •Bored easily                 •Nurturing and caring
 •Cheerleader                  •Loyalty
 •Financial Incentives         •Loves small-talk
 •Enthusiastic & Spontaneous   •Avoids personal risk

•The bottom-line               •Facts & information
•Get results                   •Getting it right
•Doesn’t trust “theory”        •Showing how smart they are
•Autocratic                    •Thoroughness
•Power                         •Perfectionism
Driver                                          Analytical
Decision-making
Expressive                                        Amiable

 •Impulsive                      •Will let others make decisions
 •Lacks planning                 •Easy-going
 •“Seat of the Pants” Attitude   •Leaves it till last minute
 •Gut Feel                       •Changes mind to suit others


•Firm and quick                  •Slow & careful
•Loves making decisions          •Collects too much info
•Often above their authority     •Tends to get bogged down
•Even if it’s wrong              •Great attention to detail


Driver                                           Analytical
Want from other people...
Expressive                                      Amiable

 •Energy & Enthusiasm           •To be friendly
 •Get to the point quickly      •Spend time to know them
 •Entertaining & Cheerful       •Be personable
 •Expression & compliments      •Laid-back attitude
 •Little detail – big picture   •Caring

•Get to the point               •Calm and controlled
•No “frilly” stuff              •Attention to detail
•Meet commitments               •Lots of info
•Deliver results                •Time to make decisions


Driver                                         Analytical
Social Styles and Advertising

Follow me on Facebook: Erik Vermeulen
Follow me on Twitter: ErikMVermeulen
E-mail: erik@erikvermeulen.com
Web: www.erikvermeulen.com

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Social Styles and Internet Marketing

  • 1. Internet Marketing Strategies, Tehran 2012 Social Styles and Advertising Presented by Erik Vermeulen.
  • 2.
  • 3.
  • 4.
  • 6. The Human Ice-berg Principle When assessing people, or trying to understand them we can only base our assessment on what we can see. BEHAVIOUR
  • 7. Human Behaviour Behaviour is Consistent Behaviour is Symbolic Behaviour is based on Reward Behaviour is Comfortable Behaviour wants to Avoid Pain Behaviour leads to Pleasure
  • 8. Human Behaviour: Case Studies •Taking back a Faulty Appliance •The Phone Call •The Exco
  • 9. Human Behaviour 2 Aspects of Behaviour POWER MOTION Dominant / Easy-Going Spontaneous / Self-Controlled
  • 10. Human Behaviour: 4 Styles Aggressive Passive Decisive Indecisive Arrogant Humble Direct Indirect Easy-Going Tense Relaxed Dominan Argue Discuss Loud Quiet t Confident Shy Talks Listens Challenges Accepts Tells Asks
  • 11. Human Behaviour: 4 Styles Mobile Spontaneous Warm Friendly Feelings Responsive Jovial Informal Immobile Impulsive Cold Unfriendly Logic Unresponsive Serious Formal Self-Controlled Structured
  • 12. Human Behaviour: 4 Styles Spontaneous Expressive Amiable Easy-Going Dominant Driver Analytical Self-Controlled
  • 13. General Behaviour Expressive Amiable •Open, Gregarious, Friendly •Friendly, laid back •Dramatic & Exaggerates •People’s person •Creative •Caring, concern for others •Lacks implementation •Little concept of time •Good persuader •Good crisis managers •Cold, distant, aloof •Quiet, shy •Few words •Slow to act •To-the-point •Graduated wit •Selective with relationships •Careful, avoids risks •Calculating Driver Analytical
  • 14. Motivation Expressive Amiable •Getting things done •Building relationships •Bored easily •Nurturing and caring •Cheerleader •Loyalty •Financial Incentives •Loves small-talk •Enthusiastic & Spontaneous •Avoids personal risk •The bottom-line •Facts & information •Get results •Getting it right •Doesn’t trust “theory” •Showing how smart they are •Autocratic •Thoroughness •Power •Perfectionism Driver Analytical
  • 15. Decision-making Expressive Amiable •Impulsive •Will let others make decisions •Lacks planning •Easy-going •“Seat of the Pants” Attitude •Leaves it till last minute •Gut Feel •Changes mind to suit others •Firm and quick •Slow & careful •Loves making decisions •Collects too much info •Often above their authority •Tends to get bogged down •Even if it’s wrong •Great attention to detail Driver Analytical
  • 16. Want from other people... Expressive Amiable •Energy & Enthusiasm •To be friendly •Get to the point quickly •Spend time to know them •Entertaining & Cheerful •Be personable •Expression & compliments •Laid-back attitude •Little detail – big picture •Caring •Get to the point •Calm and controlled •No “frilly” stuff •Attention to detail •Meet commitments •Lots of info •Deliver results •Time to make decisions Driver Analytical
  • 17. Social Styles and Advertising Follow me on Facebook: Erik Vermeulen Follow me on Twitter: ErikMVermeulen E-mail: erik@erikvermeulen.com Web: www.erikvermeulen.com