SlideShare une entreprise Scribd logo

C:\fakepath\v49 erwin isla-chapter5-top10questions

•Télécharger en tant que PPT, PDF•
•
E
Erwin Isla
FormationBusiness
1  sur  12
TOP 10 Learning Questions for Chapter 5 Creating Customer Value, Satisfaction, & Loyalty Erwin L. Isla, M.D., DPBO May 21, 2010
1. ______is based on difference between what customer gets & what he/she gives for the different choices. ,[object Object],[object Object],[object Object],[object Object],[object Object]
2. ______ enables companies to provide excellent real-time customer service through effective use of individual account information. ,[object Object],[object Object],[object Object],[object Object],[object Object]
3. The following are tools used in monitoring customer satisfaction EXCEPT ,[object Object],[object Object],[object Object],[object Object],[object Object]
4. The following can be said about quality EXCEPT ,[object Object],[object Object],[object Object],[object Object],[object Object]
5. Which of the following is TRUE? ,[object Object],[object Object],[object Object],[object Object],[object Object]
6. Which of the following is TRUE? ,[object Object],[object Object],[object Object],[object Object],[object Object]
7. Mercury Drug uses “Suki Card” to keep customers. This is an example of? ,[object Object],[object Object],[object Object],[object Object],[object Object]
8. Tricare Hospitel providing healthcare services with hotel-like amenities is an example of? ,[object Object],[object Object],[object Object],[object Object],[object Object]
9. At Belo’s, patients are always greeted by courteous receptionists and offered beverages. This is an example of? ,[object Object],[object Object],[object Object],[object Object],[object Object]
10. Asian Eye Institute is one of the most visited eye center in the country because doctors are Harvard trained. This is an example of? ,[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Questions for Chapter 5 Creating Customer Value, Satisfaction, & Loyalty Erwin L. Isla, M.D., DPBO May 21, 2010

Recommandé

Customer satisfaction ppt @ bec doms 2010
Customer satisfaction ppt @ bec doms 2010Customer satisfaction ppt @ bec doms 2010
Customer satisfaction ppt @ bec doms 2010Babasab Patil
 
10 Effective Ways to Collect Customer Feedbacks
10 Effective Ways to Collect Customer Feedbacks10 Effective Ways to Collect Customer Feedbacks
10 Effective Ways to Collect Customer FeedbacksTentacle Cloud
 
Customer Feedback Management
Customer Feedback ManagementCustomer Feedback Management
Customer Feedback Managementjudith obi
 
Customer Satisfaction Presentation
Customer Satisfaction PresentationCustomer Satisfaction Presentation
Customer Satisfaction PresentationAteneo Graduate School of Business
 
Success of the future with the customers
Success of the future with the customersSuccess of the future with the customers
Success of the future with the customersKrisztina Varsányi
 
Customer feedback - How and when
Customer feedback - How and whenCustomer feedback - How and when
Customer feedback - How and whenFoolproof
 
Looking back at customer service in 2014
Looking back at customer service in 2014Looking back at customer service in 2014
Looking back at customer service in 2014Thorleif Astrup Hallund
 
Article presentation. Putting behavioral psychology to work to improve the c...
Article presentation. Putting behavioral psychology to work to improve the c...Article presentation. Putting behavioral psychology to work to improve the c...
Article presentation. Putting behavioral psychology to work to improve the c...Moeed123
 

Recommandé

Customer satisfaction ppt @ bec doms 2010
Customer satisfaction ppt @ bec doms 2010Customer satisfaction ppt @ bec doms 2010
Customer satisfaction ppt @ bec doms 2010Babasab Patil
 
10 Effective Ways to Collect Customer Feedbacks
10 Effective Ways to Collect Customer Feedbacks10 Effective Ways to Collect Customer Feedbacks
10 Effective Ways to Collect Customer FeedbacksTentacle Cloud
 
Customer Feedback Management
Customer Feedback ManagementCustomer Feedback Management
Customer Feedback Managementjudith obi
 
Customer Satisfaction Presentation
Customer Satisfaction PresentationCustomer Satisfaction Presentation
Customer Satisfaction PresentationAteneo Graduate School of Business
 
Success of the future with the customers
Success of the future with the customersSuccess of the future with the customers
Success of the future with the customersKrisztina Varsányi
 
Customer feedback - How and when
Customer feedback - How and whenCustomer feedback - How and when
Customer feedback - How and whenFoolproof
 
Looking back at customer service in 2014
Looking back at customer service in 2014Looking back at customer service in 2014
Looking back at customer service in 2014Thorleif Astrup Hallund
 
Article presentation. Putting behavioral psychology to work to improve the c...
Article presentation. Putting behavioral psychology to work to improve the c...Article presentation. Putting behavioral psychology to work to improve the c...
Article presentation. Putting behavioral psychology to work to improve the c...Moeed123
 
Customer Relatiomship management in banking
Customer Relatiomship management in banking Customer Relatiomship management in banking
Customer Relatiomship management in banking Hariprasadh G
 
Measuring Customer Satisfaction
Measuring Customer SatisfactionMeasuring Customer Satisfaction
Measuring Customer SatisfactionMARY MALASZEK
 
Customer Satisfaction Process-18Jul2016
Customer Satisfaction Process-18Jul2016Customer Satisfaction Process-18Jul2016
Customer Satisfaction Process-18Jul2016Conrad Sebego
 
5 focus points for excellent omni channel customer service
5 focus points for excellent omni channel customer service5 focus points for excellent omni channel customer service
5 focus points for excellent omni channel customer serviceDarren Deehan
 
Patient Loyalty: What it Takes to Earn Their Loyalty
Patient Loyalty: What it Takes to Earn Their Loyalty Patient Loyalty: What it Takes to Earn Their Loyalty
Patient Loyalty: What it Takes to Earn Their Loyalty Sallie Burnett
 
10 Rules Of Customer Feedback
10 Rules Of Customer Feedback10 Rules Of Customer Feedback
10 Rules Of Customer FeedbackFelena Hanson
 
Better Banking Customer Experiences (by @peoplemetrics @smcdade)
Better Banking Customer Experiences (by @peoplemetrics @smcdade)Better Banking Customer Experiences (by @peoplemetrics @smcdade)
Better Banking Customer Experiences (by @peoplemetrics @smcdade)PeopleMetrics
 
10 Ways To Improve Your Customer Experience
10 Ways To Improve Your Customer Experience10 Ways To Improve Your Customer Experience
10 Ways To Improve Your Customer ExperienceOnMessage
 
Customer Service 101
Customer Service 101Customer Service 101
Customer Service 101International Development Services, Inc
 
Jessica Resume (1)
Jessica Resume (1)Jessica Resume (1)
Jessica Resume (1)Jessica Taylor
 
Why is customer success important?
Why is customer success important?Why is customer success important?
Why is customer success important?Kommunicate
 
Customer value, satisfaction and loyalty
Customer value, satisfaction and loyaltyCustomer value, satisfaction and loyalty
Customer value, satisfaction and loyaltyAteneo Graduate School of Business
 
School customer service presentation
School customer service presentationSchool customer service presentation
School customer service presentationsteve muzzy
 
Customer Satisfaction Outline
Customer Satisfaction OutlineCustomer Satisfaction Outline
Customer Satisfaction OutlineAteneo Graduate School of Business
 
10 Insights to Deliver Amazing Customer Service
10 Insights to Deliver Amazing Customer Service10 Insights to Deliver Amazing Customer Service
10 Insights to Deliver Amazing Customer ServiceDesk
 
Midlands Conference 2013 - the three key components of student experience
Midlands Conference 2013 - the three key components of student experienceMidlands Conference 2013 - the three key components of student experience
Midlands Conference 2013 - the three key components of student experienceAssociation of University Administrators
 
Customer Service PowerPoint PPT Content Modern Sample
Customer Service PowerPoint PPT Content Modern SampleCustomer Service PowerPoint PPT Content Modern Sample
Customer Service PowerPoint PPT Content Modern SampleAndrew Schwartz
 
Value in customer complaints?
Value in customer complaints?Value in customer complaints?
Value in customer complaints?Gillian Martin
 
Why carrying out customer research will aid your marketing
Why carrying out customer research will aid your marketingWhy carrying out customer research will aid your marketing
Why carrying out customer research will aid your marketingPaul Friend
 
7 Benefits of Having a Customer Retention Plan
7 Benefits of Having a Customer Retention Plan7 Benefits of Having a Customer Retention Plan
7 Benefits of Having a Customer Retention PlanAndrew Manuel
 
Forces
ForcesForces
Forcesmarianne
 
cv
cvcv
cvmoldovan maria
 

Contenu connexe

Tendances

Customer Relatiomship management in banking
Customer Relatiomship management in banking Customer Relatiomship management in banking
Customer Relatiomship management in banking Hariprasadh G
 
Measuring Customer Satisfaction
Measuring Customer SatisfactionMeasuring Customer Satisfaction
Measuring Customer SatisfactionMARY MALASZEK
 
Customer Satisfaction Process-18Jul2016
Customer Satisfaction Process-18Jul2016Customer Satisfaction Process-18Jul2016
Customer Satisfaction Process-18Jul2016Conrad Sebego
 
5 focus points for excellent omni channel customer service
5 focus points for excellent omni channel customer service5 focus points for excellent omni channel customer service
5 focus points for excellent omni channel customer serviceDarren Deehan
 
Patient Loyalty: What it Takes to Earn Their Loyalty
Patient Loyalty: What it Takes to Earn Their Loyalty Patient Loyalty: What it Takes to Earn Their Loyalty
Patient Loyalty: What it Takes to Earn Their Loyalty Sallie Burnett
 
10 Rules Of Customer Feedback
10 Rules Of Customer Feedback10 Rules Of Customer Feedback
10 Rules Of Customer FeedbackFelena Hanson
 
Better Banking Customer Experiences (by @peoplemetrics @smcdade)
Better Banking Customer Experiences (by @peoplemetrics @smcdade)Better Banking Customer Experiences (by @peoplemetrics @smcdade)
Better Banking Customer Experiences (by @peoplemetrics @smcdade)PeopleMetrics
 
10 Ways To Improve Your Customer Experience
10 Ways To Improve Your Customer Experience10 Ways To Improve Your Customer Experience
10 Ways To Improve Your Customer ExperienceOnMessage
 
Why is customer success important?
Why is customer success important?Why is customer success important?
Why is customer success important?Kommunicate
 
School customer service presentation
School customer service presentationSchool customer service presentation
School customer service presentationsteve muzzy
 
10 Insights to Deliver Amazing Customer Service
10 Insights to Deliver Amazing Customer Service10 Insights to Deliver Amazing Customer Service
10 Insights to Deliver Amazing Customer ServiceDesk
 
Customer Service PowerPoint PPT Content Modern Sample
Customer Service PowerPoint PPT Content Modern SampleCustomer Service PowerPoint PPT Content Modern Sample
Customer Service PowerPoint PPT Content Modern SampleAndrew Schwartz
 
Value in customer complaints?
Value in customer complaints?Value in customer complaints?
Value in customer complaints?Gillian Martin
 
Why carrying out customer research will aid your marketing
Why carrying out customer research will aid your marketingWhy carrying out customer research will aid your marketing
Why carrying out customer research will aid your marketingPaul Friend
 
7 Benefits of Having a Customer Retention Plan
7 Benefits of Having a Customer Retention Plan7 Benefits of Having a Customer Retention Plan
7 Benefits of Having a Customer Retention PlanAndrew Manuel
 

Tendances (20)

Customer Relatiomship management in banking
Customer Relatiomship management in banking Customer Relatiomship management in banking
Customer Relatiomship management in banking
 
Measuring Customer Satisfaction
Measuring Customer SatisfactionMeasuring Customer Satisfaction
Measuring Customer Satisfaction
 
Customer Satisfaction Process-18Jul2016
Customer Satisfaction Process-18Jul2016Customer Satisfaction Process-18Jul2016
Customer Satisfaction Process-18Jul2016
 
5 focus points for excellent omni channel customer service
5 focus points for excellent omni channel customer service5 focus points for excellent omni channel customer service
5 focus points for excellent omni channel customer service
 
Patient Loyalty: What it Takes to Earn Their Loyalty
Patient Loyalty: What it Takes to Earn Their Loyalty Patient Loyalty: What it Takes to Earn Their Loyalty
Patient Loyalty: What it Takes to Earn Their Loyalty
 
10 Rules Of Customer Feedback
10 Rules Of Customer Feedback10 Rules Of Customer Feedback
10 Rules Of Customer Feedback
 
Better Banking Customer Experiences (by @peoplemetrics @smcdade)
Better Banking Customer Experiences (by @peoplemetrics @smcdade)Better Banking Customer Experiences (by @peoplemetrics @smcdade)
Better Banking Customer Experiences (by @peoplemetrics @smcdade)
 
10 Ways To Improve Your Customer Experience
10 Ways To Improve Your Customer Experience10 Ways To Improve Your Customer Experience
10 Ways To Improve Your Customer Experience
 
Customer Service 101
Customer Service 101Customer Service 101
Customer Service 101
 
Jessica Resume (1)
Jessica Resume (1)Jessica Resume (1)
Jessica Resume (1)
 
Why is customer success important?
Why is customer success important?Why is customer success important?
Why is customer success important?
 
Customer value, satisfaction and loyalty
Customer value, satisfaction and loyaltyCustomer value, satisfaction and loyalty
Customer value, satisfaction and loyalty
 
School customer service presentation
School customer service presentationSchool customer service presentation
School customer service presentation
 
Customer Satisfaction Outline
Customer Satisfaction OutlineCustomer Satisfaction Outline
Customer Satisfaction Outline
 
10 Insights to Deliver Amazing Customer Service
10 Insights to Deliver Amazing Customer Service10 Insights to Deliver Amazing Customer Service
10 Insights to Deliver Amazing Customer Service
 
Midlands Conference 2013 - the three key components of student experience
Midlands Conference 2013 - the three key components of student experienceMidlands Conference 2013 - the three key components of student experience
Midlands Conference 2013 - the three key components of student experience
 
Customer Service PowerPoint PPT Content Modern Sample
Customer Service PowerPoint PPT Content Modern SampleCustomer Service PowerPoint PPT Content Modern Sample
Customer Service PowerPoint PPT Content Modern Sample
 
Value in customer complaints?
Value in customer complaints?Value in customer complaints?
Value in customer complaints?
 
Why carrying out customer research will aid your marketing
Why carrying out customer research will aid your marketingWhy carrying out customer research will aid your marketing
Why carrying out customer research will aid your marketing
 
7 Benefits of Having a Customer Retention Plan
7 Benefits of Having a Customer Retention Plan7 Benefits of Having a Customer Retention Plan
7 Benefits of Having a Customer Retention Plan
 

En vedette

Scaling 911 messaging for emergency operation centers during large scale events
Scaling 911 messaging for emergency operation centers during large scale eventsScaling 911 messaging for emergency operation centers during large scale events
Scaling 911 messaging for emergency operation centers during large scale eventsNick LaLone
 
MyLive Erfa-träff 2014-02-19
MyLive Erfa-träff 2014-02-19MyLive Erfa-träff 2014-02-19
MyLive Erfa-träff 2014-02-19silverdalen
 
Who is Playing What? Game Data and Gender
Who is Playing What? Game Data and GenderWho is Playing What? Game Data and Gender
Who is Playing What? Game Data and GenderNick LaLone
 
Iscram 2015 - hybridity in Information System Design
Iscram 2015 - hybridity in Information System DesignIscram 2015 - hybridity in Information System Design
Iscram 2015 - hybridity in Information System DesignNick LaLone
 
En introduktion till intranät - praktiska exempel och en del teori
En introduktion till intranät - praktiska exempel och en del teoriEn introduktion till intranät - praktiska exempel och en del teori
En introduktion till intranät - praktiska exempel och en del teorisilverdalen
 
Vad är ett socialt intranät - en teoretisk bakgrund
Vad är ett socialt intranät - en teoretisk bakgrundVad är ett socialt intranät - en teoretisk bakgrund
Vad är ett socialt intranät - en teoretisk bakgrundsilverdalen
 
Framtidens intranät i mobilen session slides
Framtidens intranät i mobilen session slidesFramtidens intranät i mobilen session slides
Framtidens intranät i mobilen session slidessilverdalen
 
V49 erwin isla-chapter 5_concepts
V49 erwin isla-chapter 5_conceptsV49 erwin isla-chapter 5_concepts
V49 erwin isla-chapter 5_conceptsErwin Isla
 
Erfanätverket Sociala Intranät på PostNord 28 januari 2014 - inledning av Mat...
Erfanätverket Sociala Intranät på PostNord 28 januari 2014 - inledning av Mat...Erfanätverket Sociala Intranät på PostNord 28 januari 2014 - inledning av Mat...
Erfanätverket Sociala Intranät på PostNord 28 januari 2014 - inledning av Mat...silverdalen
 
Jan Mlvegård och Mats Liljerehn pratar intranät
Jan Mlvegård och Mats Liljerehn pratar intranätJan Mlvegård och Mats Liljerehn pratar intranät
Jan Mlvegård och Mats Liljerehn pratar intranätsilverdalen
 
V49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questionsV49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questionsErwin Isla
 
Is it me or are the Imperials Getting Darker?
Is it me or are the Imperials Getting Darker?Is it me or are the Imperials Getting Darker?
Is it me or are the Imperials Getting Darker?Nick LaLone
 
V49 20yr personal_marketing_plan_erwin_isla070210
V49 20yr personal_marketing_plan_erwin_isla070210V49 20yr personal_marketing_plan_erwin_isla070210
V49 20yr personal_marketing_plan_erwin_isla070210Erwin Isla
 
V49 10stepmarketingplan erwin isla_062410
V49 10stepmarketingplan erwin isla_062410V49 10stepmarketingplan erwin isla_062410
V49 10stepmarketingplan erwin isla_062410Erwin Isla
 

En vedette (18)

Forces
ForcesForces
Forces
 
cv
cvcv
cv
 
Scaling 911 messaging for emergency operation centers during large scale events
Scaling 911 messaging for emergency operation centers during large scale eventsScaling 911 messaging for emergency operation centers during large scale events
Scaling 911 messaging for emergency operation centers during large scale events
 
cv
cvcv
cv
 
MyLive Erfa-träff 2014-02-19
MyLive Erfa-träff 2014-02-19MyLive Erfa-träff 2014-02-19
MyLive Erfa-träff 2014-02-19
 
Spider man
Spider manSpider man
Spider man
 
Who is Playing What? Game Data and Gender
Who is Playing What? Game Data and GenderWho is Playing What? Game Data and Gender
Who is Playing What? Game Data and Gender
 
Iscram 2015 - hybridity in Information System Design
Iscram 2015 - hybridity in Information System DesignIscram 2015 - hybridity in Information System Design
Iscram 2015 - hybridity in Information System Design
 
En introduktion till intranät - praktiska exempel och en del teori
En introduktion till intranät - praktiska exempel och en del teoriEn introduktion till intranät - praktiska exempel och en del teori
En introduktion till intranät - praktiska exempel och en del teori
 
Vad är ett socialt intranät - en teoretisk bakgrund
Vad är ett socialt intranät - en teoretisk bakgrundVad är ett socialt intranät - en teoretisk bakgrund
Vad är ett socialt intranät - en teoretisk bakgrund
 
Framtidens intranät i mobilen session slides
Framtidens intranät i mobilen session slidesFramtidens intranät i mobilen session slides
Framtidens intranät i mobilen session slides
 
V49 erwin isla-chapter 5_concepts
V49 erwin isla-chapter 5_conceptsV49 erwin isla-chapter 5_concepts
V49 erwin isla-chapter 5_concepts
 
Erfanätverket Sociala Intranät på PostNord 28 januari 2014 - inledning av Mat...
Erfanätverket Sociala Intranät på PostNord 28 januari 2014 - inledning av Mat...Erfanätverket Sociala Intranät på PostNord 28 januari 2014 - inledning av Mat...
Erfanätverket Sociala Intranät på PostNord 28 januari 2014 - inledning av Mat...
 
Jan Mlvegård och Mats Liljerehn pratar intranät
Jan Mlvegård och Mats Liljerehn pratar intranätJan Mlvegård och Mats Liljerehn pratar intranät
Jan Mlvegård och Mats Liljerehn pratar intranät
 
V49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questionsV49 erwin isla-chapter5-top10questions
V49 erwin isla-chapter5-top10questions
 
Is it me or are the Imperials Getting Darker?
Is it me or are the Imperials Getting Darker?Is it me or are the Imperials Getting Darker?
Is it me or are the Imperials Getting Darker?
 
V49 20yr personal_marketing_plan_erwin_isla070210
V49 20yr personal_marketing_plan_erwin_isla070210V49 20yr personal_marketing_plan_erwin_isla070210
V49 20yr personal_marketing_plan_erwin_isla070210
 
V49 10stepmarketingplan erwin isla_062410
V49 10stepmarketingplan erwin isla_062410V49 10stepmarketingplan erwin isla_062410
V49 10stepmarketingplan erwin isla_062410
 

Similaire à C:\fakepath\v49 erwin isla-chapter5-top10questions

Chapter 5 top 10 learning questions
Chapter 5 top 10 learning questionsChapter 5 top 10 learning questions
Chapter 5 top 10 learning questionsvictorialoreliemtan
 
Chapter 5 top 10 learning questions
Chapter 5 top 10 learning questionsChapter 5 top 10 learning questions
Chapter 5 top 10 learning questionsvictorialoreliemtan
 
Customer service in clinical research markets jeff parke intellectual property
Customer service in clinical research markets jeff parke intellectual propertyCustomer service in clinical research markets jeff parke intellectual property
Customer service in clinical research markets jeff parke intellectual propertyJeff Parke
 
10 Benefits of Measuring Customer Satisfaction over the Phone
10 Benefits of Measuring Customer Satisfaction over the Phone10 Benefits of Measuring Customer Satisfaction over the Phone
10 Benefits of Measuring Customer Satisfaction over the PhoneThe Telemarketing Company
 
A project report_on_consumer_satisfactio
A project report_on_consumer_satisfactioA project report_on_consumer_satisfactio
A project report_on_consumer_satisfactioSUDHIRKUMAR929
 
Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia
Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi IndonesiaEffect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia
Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi IndonesiaIJAEMSJORNAL
 
Customers Retention Strategies project
Customers Retention Strategies projectCustomers Retention Strategies project
Customers Retention Strategies projectSandeep Kumar
 
Impact of loyalty programs in retailing business in India for creating long t...
Impact of loyalty programs in retailing business in India for creating long t...Impact of loyalty programs in retailing business in India for creating long t...
Impact of loyalty programs in retailing business in India for creating long t...Love Suryavanshi
 
Customer loyalty in Indian Luxury Retail is a myth
Customer loyalty in Indian Luxury Retail is a mythCustomer loyalty in Indian Luxury Retail is a myth
Customer loyalty in Indian Luxury Retail is a mythAbhay Gupta
 
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdfpdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdfKKillerKiller
 
Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...
Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...
Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...ijmvsc
 
Attaining Customer Satisfaction! The Role of Customer Value and Relation Base...
Attaining Customer Satisfaction! The Role of Customer Value and Relation Base...Attaining Customer Satisfaction! The Role of Customer Value and Relation Base...
Attaining Customer Satisfaction! The Role of Customer Value and Relation Base...ijmvsc
 
Honda bike data analysis
Honda bike data analysis Honda bike data analysis
Honda bike data analysis SukhaMalkana
 
An introduction to Customer Experience Management
An introduction to Customer Experience ManagementAn introduction to Customer Experience Management
An introduction to Customer Experience ManagementOnno Romijn
 
Sridhar.marketing new
Sridhar.marketing newSridhar.marketing new
Sridhar.marketing newVANGARI VINAY
 
Customer Relationship Management Unit-2 IMBA Osmania University
Customer Relationship Management Unit-2 IMBA Osmania UniversityCustomer Relationship Management Unit-2 IMBA Osmania University
Customer Relationship Management Unit-2 IMBA Osmania UniversityBalasri Kamarapu
 

Similaire à C:\fakepath\v49 erwin isla-chapter5-top10questions (20)

Chapter 5 top 10 learning questions
Chapter 5 top 10 learning questionsChapter 5 top 10 learning questions
Chapter 5 top 10 learning questions
 
Chapter 5 top 10 learning questions
Chapter 5 top 10 learning questionsChapter 5 top 10 learning questions
Chapter 5 top 10 learning questions
 
Customer service in clinical research markets jeff parke intellectual property
Customer service in clinical research markets jeff parke intellectual propertyCustomer service in clinical research markets jeff parke intellectual property
Customer service in clinical research markets jeff parke intellectual property
 
10 Benefits of Measuring Customer Satisfaction over the Phone
10 Benefits of Measuring Customer Satisfaction over the Phone10 Benefits of Measuring Customer Satisfaction over the Phone
10 Benefits of Measuring Customer Satisfaction over the Phone
 
Cutomer satifiastion project
Cutomer satifiastion projectCutomer satifiastion project
Cutomer satifiastion project
 
A project report_on_consumer_satisfactio
A project report_on_consumer_satisfactioA project report_on_consumer_satisfactio
A project report_on_consumer_satisfactio
 
Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia
Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi IndonesiaEffect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia
Effect of Satisfaction on Customer Loyalty in Bimbel Tiki Taka Bekasi Indonesia
 
Customers Retention Strategies project
Customers Retention Strategies projectCustomers Retention Strategies project
Customers Retention Strategies project
 
ch_5_0.ppt
ch_5_0.pptch_5_0.ppt
ch_5_0.ppt
 
Impact of loyalty programs in retailing business in India for creating long t...
Impact of loyalty programs in retailing business in India for creating long t...Impact of loyalty programs in retailing business in India for creating long t...
Impact of loyalty programs in retailing business in India for creating long t...
 
Customer loyalty in Indian Luxury Retail is a myth
Customer loyalty in Indian Luxury Retail is a mythCustomer loyalty in Indian Luxury Retail is a myth
Customer loyalty in Indian Luxury Retail is a myth
 
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdfpdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
 
Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...
Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...
Supply Chain Management Of Rice In India: A Rice Processing Company's Perspec...
 
Attaining Customer Satisfaction! The Role of Customer Value and Relation Base...
Attaining Customer Satisfaction! The Role of Customer Value and Relation Base...Attaining Customer Satisfaction! The Role of Customer Value and Relation Base...
Attaining Customer Satisfaction! The Role of Customer Value and Relation Base...
 
Beyond Customer Service by Paul Kostreski
Beyond Customer Service by Paul KostreskiBeyond Customer Service by Paul Kostreski
Beyond Customer Service by Paul Kostreski
 
Honda bike data analysis
Honda bike data analysis Honda bike data analysis
Honda bike data analysis
 
An introduction to Customer Experience Management
An introduction to Customer Experience ManagementAn introduction to Customer Experience Management
An introduction to Customer Experience Management
 
hrm
hrmhrm
hrm
 
Sridhar.marketing new
Sridhar.marketing newSridhar.marketing new
Sridhar.marketing new
 
Customer Relationship Management Unit-2 IMBA Osmania University
Customer Relationship Management Unit-2 IMBA Osmania UniversityCustomer Relationship Management Unit-2 IMBA Osmania University
Customer Relationship Management Unit-2 IMBA Osmania University
 

Dernier

The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxheathfieldcps1
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactdawncurless
 
JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...
JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...
JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...anjaliyadav012327
 
The byproduct of sericulture in different industries.pptx
The byproduct of sericulture in different industries.pptxThe byproduct of sericulture in different industries.pptx
The byproduct of sericulture in different industries.pptxShobhayan Kirtania
 
Organic Name Reactions for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions for the students and aspirants of Chemistry12th.pptxOrganic Name Reactions for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions for the students and aspirants of Chemistry12th.pptxVS Mahajan Coaching Centre
 
Sanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfSanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfsanyamsingh5019
 
Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104misteraugie
 
Student login on Anyboli platform.helpin
Student login on Anyboli platform.helpinStudent login on Anyboli platform.helpin
Student login on Anyboli platform.helpinRaunakKeshri1
 
Mastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory InspectionMastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory InspectionSafetyChain Software
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introductionMaksud Ahmed
 
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdfBASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdfSoniaTolstoy
 
Measures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SDMeasures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SDThiyagu K
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdfQucHHunhnh
 
Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3JemimahLaneBuaron
 
Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)eniolaolutunde
 
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...fonyou31
 
mini mental status format.docx
mini mental status format.docxmini mental status format.docx
mini mental status format.docxPoojaSen20
 
Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsTechSoup
 

Dernier (20)

The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impact
 
Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1
 
JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...
JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...
JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...
 
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
 
The byproduct of sericulture in different industries.pptx
The byproduct of sericulture in different industries.pptxThe byproduct of sericulture in different industries.pptx
The byproduct of sericulture in different industries.pptx
 
Organic Name Reactions for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions for the students and aspirants of Chemistry12th.pptxOrganic Name Reactions for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions for the students and aspirants of Chemistry12th.pptx
 
Sanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfSanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdf
 
Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104
 
Student login on Anyboli platform.helpin
Student login on Anyboli platform.helpinStudent login on Anyboli platform.helpin
Student login on Anyboli platform.helpin
 
Mastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory InspectionMastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory Inspection
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introduction
 
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdfBASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
 
Measures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SDMeasures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SD
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
 
Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3
 
Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)
 
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
 
mini mental status format.docx
mini mental status format.docxmini mental status format.docx
mini mental status format.docx
 
Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The Basics
 

C:\fakepath\v49 erwin isla-chapter5-top10questions

  • 1. TOP 10 Learning Questions for Chapter 5 Creating Customer Value, Satisfaction, & Loyalty Erwin L. Isla, M.D., DPBO May 21, 2010
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. TOP 10 Learning Questions for Chapter 5 Creating Customer Value, Satisfaction, & Loyalty Erwin L. Isla, M.D., DPBO May 21, 2010