Espire group | Espire Infrastrucutre | Espire Info labs

July 2015
Espire Corporate Presentation
Master Deck

© 2015 Espire Infolabs | www.espire.com
The Espire Group
Espire Infolabs is part of
the larger Espire business
conglomerate with
interests in diverse
industries Espire Infolabs
Espire Infrastructure
Corporation Ltd.,
Espire Tourism
Radcliffe School
(K-12 education)
Countrywide network of
schools
Espire Corporate Presentation | July 2015 2

www.espireinfra.com
Espire Infrastructure
• Owns a vast pan India premium
metropolitan land bank with a market value
of US$500 Million.
• Projects in progress include commercial
and ultra luxury residential properties
estimated at US$ 200 Million+
• Set to emerge as a foremost provider of
commercial, ultra luxury residential
apartments, commercial office space and
shopping malls
Turnover of
US$ 30 M

www.countryinn.in
Espire Tourism
• Chain of hotels & resorts at key tourist
locations, such as Amritsar, Bhimtal, Sattal,
Kosi, Mussoorie and Jim Corbett
• Caters to international & domestic travelers
Turnover of
US$ 17 M
JIM CORBET MUSSOORIE
BHIMTAL KOSI

www.radcliffe.in
Espire in Education : Radcliffe Schools
• One of the fastest growing K12 Schools
with presence in 21 cities across India
• Targeted to middle segment of Society
• Hassle free transfer within any Radcliff
Schools, across India
• Adoption of technology in the curriculum
• The Group has targeted to increase the
number of schools to 50
Turnover
US$ 25 M
Presence in
21 cities

Espire Infolabs Founded in 2001
9 Global Locations
100+ Customers
SEI CMMI level 5 Ver 1.3
Appraised (DEV + SVC)
ISO 27001:2005
ISO 9001:2008 certified
ISO 27001: 2013 and OHSAS 18001:2007
certifications (in process)
UK Singapore USA
AustraliaIndia
Canada
New Zealand
Secured data, network and physical
environment
Delivering Customer
Centric Digital Solutions

Established in
1946
Chain of textile mills
Leading telecom services
provider
One of the largest
producers of pig iron
PAST
Post
consolidation &
restructuring of
business line
Network of
schools & colleges
2009
Expanded into
hospitality services
2003
Presence in Pan-India
infrastructure
development
2006
Strong presence in
software services
worldwide
2001
Business History

Milestones
QUALITY JOURNEY 2003 2007 2009 2011 2014 2015
• CMMI Level 5
(V1.1)
Compliance
• ISO 9001:2000
Certification
ISO 27001:2005
Certification
ISO 9001:2008
Certification
ISO 27001:2005
Re- certified
Appraised at
CMMI Level 5-
V 1.3 (DEV +
SVC)
ISO 27001: 2013 and
OHSAS 18001:2007
certifications
(In Process)
PARTNERSHIPS 2002 2009 2011 2013 2014 2015
GLOBAL EXPANSION
Rebranded
2001 2002 2006
Launched
Operations in
Australia & UK
Launched
Operations in US
& Canada
Launched
Operations
in Singapore
2009
Gurgaon
Facility
Inaugurated
2013 2014
Launched
Operations in
Auckland
2015
Incorporated
Digital
Channels Ltd.,
UK

Incorporated Digital Channels
Limited , dedicated to MCCCM space
Strategic Relationships with Sitecore,
Kentico, Pitney, GMC & Doxee
2015
MCCCM services on GMC
platforms
2014
End-to-end Digital Experience
Management Solutions
(DCM, UX, Mobility, MCCCM)
2012
EA (Oracle & MS)
Infrastructure Services
Start of IBM Partnership
2011
Mobile Apps Development
BI Services (MSBI)
2010
Certified SDL Partner
2009
CCM Solutions on Pitney
Bowes Tools
2007
Product Engineering
& Testing Services
WCM solutions on SDL ,
SharePoint & Open source
2005
Progression of Major Service Lines Over The Years
Bespoke Development
DBA Services
Partnership with Microsoft &
Oracle
2002

Global Presence
London
New Delhi
New Jersey
Melbourne
Auckland
Singapore
Gurgaon
Vancouver
Sydney
Delivery Center
Sales Office

Our Infrastructure
• Size: 75000 Sqft (Delhi &
Gurgaon)
• Capacity: 700 persons
• Fully equipped disaster
recovery centre
• Seamless Internet and
Telephony connections
between Gurgaon and New
Delhi offices
• Redundant multiple internet
links between Gurgaon and
New Delhi centres
Delhi Facility
Gurgaon Facility

Revenue &
Profitability
Growth
Operational
Efficiency &
Productivity
Customer Centric Solutions Provider
DXM – Digital eXperience Management, MCCCM – Multi Channel Customer Communication Management, CRM – Customer
Relationship Management, DMS – Document Management Solution , AMS – Application Management Services, IS – Infrastructure
Services, ES – Enterprise Solutions based on ERP , BI – Business Intelligence, EAI – Enterprise Application Integration
The Enterprise
(Espire’s Client)

Analytics
Google Analytics
etc.,
DMS
SharePoint,
Newgen
Social
Interactive Social
Plugins
MCCCM
EngageOne, HP
Exstream, Inspire
& Doxee
Mobility
XCode, Java, C#
WCM
SDL, Sitecore,
SharePoint, Kentico
(on premise or on
cloud)How we achieve the same…
D I G I T A L E X P E R I E N C E M A N A G E M E N T
Web
Mobile
Print
Digital
Media
Multi-Channel
Customer
Communication
Enterprise
Application
Integration
(EAI)
Dot Net,
Java,
Oracle
Oracle
Fusion /
Microsoft
AX
Microsoft
CRM,
Salesforce
BI &
BizTalk
Aggregated
Information/
Content

The Espire
Managed
Services Centre
Operating Systems & Databases
Enterprise Wide Business Applications
Front End
Channels
Desktops/
Laptops
Enterprise Solution: A Customer Centric Service Centre
Mobile
Applications
Intranet
Extranet
Internet
Mobile
Applications
Business
Analytics
• Dashboards
• Trends
Middleware
CRM ERP
HR &
Payroll
Bespoke
Applications
3rd Party Systems
Services
Development, Managed,
Support and Testing
WCMS
MCCCMEA
EAI
CMMI Level 5 ISO 9001:2008
ISO 27001:2005
Cloud
DataCentre
BI

Services and Domain Landscape
CMMI LEVEL 5 APPRAISED (DEV + SVC) ISO 27001:2005 - CERTIFIED ISMS
PROVENPROJECTMANAGEMENTPRACTICES
DELIVERYDEPTH
GLOBAL DELIVERY MODEL FLEXIBLE ENGAGEMENT MODELS
• Sports & Leisure
• HR &
Recruitment
• Retail
• Travel &
Tourism
• Banking, Financial
& Insurance
• Manufacturing
INDUSTRY
Enterprise Solutions
• ERP - Oracle E-Business , MS Dynamics AX, NAV
• CRM – MS Dynamics, Salesforce
• EAI – BizTalk
• BI/DW MSBI
• Central & End-User Computing
• Platform Migrations
• Application Performance
Management
• Mobile Device Management
• Wintel & Unix based
• Projects & Managed Services
Application Management
• Application Development
• Application Modernization (Re-Platform,
Revamp, Replace or Extend)
• Product Re-engineering
• Managed Services (L1, L2 and L3 Support)
• Application Testing (Performance , Security
Testing & Quality Assurance)
Digital Content Management (DCM)
• Multi-Channel Content Management covering Web, Mobile,
Social
• E-Commerce, B-to-B & B-to-C Portal
• Analytics : Web, Mobile, Social
• Implementation, Migration & Consolidation and Manage
Services
• Document Management Solution
Multi-Channel Customer Communications
Management (MCCCM)
• Structured, Interactive & On-Demand Solutions & Services
• Document Composition Consulting
• Print & Production Management
• Document Management Solution
• Implementation Services
• Managed Services
• Logistics &
Distribution
• Print
Information Strategy Planning | Web Presence Strategy| Process consulting
Virtual Private Server | Dedicated | CloudHOSTING
CONSULTING
• Government
• Computer
Services Industry
Digital Experience Management

Globally, Client Expectations Demand…
Key
Expectations
High productivity
Quality Services
Effective
Communication
Channels
On-time Delivery
Cost Reduction
Innovative Ideas
and Value Addition
Data Security : CIA
Regular Trainings
Knowledge
Management
Flexibility to start/stop projects
To meet regular/seasonal
demands, Changing
Resource Requirements
These expectations can be met with a strong foundation of Infrastructure, People, Processes and Tools

People
• Centre of Excellence (CoE)
• Driving Innovation and Best Practices
• Large team in each skill area
• 10% bench strength to address
changes in customer requirements
Process
• ISO 9001 and 27001
• CMMI Level 5 Ver 1.3 (DEV + SVC)
appraised
• ITIL standards
Tools & Technologies
• Use of the latest tools and
technologies to give your business
the modern edge
• Use of rapid development &
upgrade accelerators
Partners
• Partnership with Industry
leaders
• Technology leaders such as
Oracle, Microsoft, IBM and Dell
• Partnership with Product
Specialists such as Pitney Bowes,
GMC, SDL, Sitecore, Kentico etc.,
The Right Mix of People, Process & Technology

Talent Management & Deployment
AMS
DXM
ES
IMS
Deployed Resource Pool
Reserve Pool (non-billable)
Main Stream Customer /
Projects Resource Pool
Reserve Pool (non-billable)
On-boarding
External &
Internal
Resources
Capability Building
Resource Pool
Process & Technology Training
Benefit's
• Local culture and employee engagement
• Technology & Process understanding
• Adherence to Best Practices
• Knowledge of key Stakeholders Shadow Resources
External Resources

Espire’s Centre of Excellence: Technology Innovation
UX
• RWD
• Accessibility and
Usability standards
MCCCM
• DOC1
• EngageOne
• HP Exstream
• GMC
• Doxee
• Consulting and
Professional Services
• Application
Management
• Managed Security
Services
• Data Center Services
• Networking and
Communication
Enterprise
Application
Integration (EAI)
• Biztalk
Oracle CoE
• Oracle E-
Business Suite
• Oracle
Application
Framework
• Oracle
Middleware
• Cloud computing
Delivery Team
Ensuring Customer Delight
Development Support
Testing
Infrastructure
Services
Delivery
Manager
Account
Manager
COO
Driving Governance
Model
Quality Team
Center of
Excellence
(CoE)
Driving
Innovation and
Best Practices
Customer
Cloud
• Azure
• SFDC
• AWS
• IBM SoftLayer
Enterprise Solutions
• Oracle eBS, Fusion
• MS AX
• MS CRM
• Salesforce
• MSBI
Microsoft and
Java CoE
•.NET
• Java
Frameworks
• JBOSS
Testing CoE
• Automation
Frameworks
• Processes
• Tools
• Security,
Performance
AMS ES
DXM
IS
DCM
• SDL
• Sitecore
• SharePoint
• Kentico
• Drupal
Social
Analytics
Mobility
• Native
• Hybrid
• HTML5
DMS
Newgen

Our Commitment To Quality
The journey ….a continuous and consistent endeavor
ITIL Standards
CMMI level 5 Ver.
1.3 Appraised
(DEV + SVC)
2003
ISO 9001:2000
SEI CMMI Level 5 (Ver 1.1)
2006
ISO 9001:2000
Re-Certification
2007
ISO 27001:2005
Oct. 2009
ISO 9001:2008
Oct. 2010
CMMI Ver 1.2 Level-3
Aug. 2011
ISO 27001:2005
Re-certification
Sep. 2012
ISO 9001:2008
Re-certification
2014
CMMI Level 5 Ver 1.3
ISO 27001:2005 Re-certification
ISO 9001:2008 Re-certification
2015
ISO 27001:2013 standard and
OHSAS 18001:2007
certifications
(In process)

Espire’s Technology Expertise
Customer Experience Management

Data and BI
Espire’s Technology Expertise..contd
Operations Management

Our Partners
OUR TECHNOLOGY PARTNERS
OUR SOLUTION PARTNERS

Convenience
• Mix of sales and technology experts from our
regional offices are always in constant touch
with our customers
• local presence (SDMs) and offshore team
members visiting onsite
• Webex based presentations, demos,
UX design lab & hosted solutions
Communication
• Quick responses over email/phone
• Regular weekly/monthly reporting
• Proactive approach
• Service manual is key
Focused on Key Drivers for Service Excellence
Customer Solution
• Invest in understanding business issues and
enterprise setup
• Functional orientation while delivering
technology solutions
• POCs & Value adds thru CoE
• Collaboration with partners
Customer Cost
• Adoption of rapid development frameworks
• Agile development approach
• Outcome based managed services
• Offshore focused services
• Emphasis on on-time delivery

We shall endeavor to attain customer satisfaction by providing products,
solutions and services that meet the stated and implied needs of the customer
We shall do so:
by providing leadership to drive the continuous quest for Quality at ESPIRE
by following well defined, documented and continuously improving processes
by providing confidence to clients, employees and stakeholders that the requirements for quality are being
pursued, fulfilled and maintained continuously
by developing and nurturing our human resources, recognizing that they are the key to our business and the
success of this policy
Our Quality Assurance

Customer Interaction Touch Points
Cross Touch-point
The Path to Customer Experience
Cross Channel
Web Chat
In Person
Websites
Social
Platforms
Contact
Centres
Self-
Service
Mobile
Services
Partners/
Dealers
Social Media
Phone
Customer engagement to customer satisfaction and, finally to
customer loyalty
Cross-lifecycle
• Ordering &
Fulfilment
• Billing
• Support
• QoS
Customer
Experience
=
Sum total of the
experience at
each touch point
In Store

Personalised
Customer
Experiences
Multi-Channel Customer
Communications
(Web, Mobile, Print,
Email, Kiosk etc.,)
Centralisation &
Localisation of Online
Content
Campaign Management
Customer Profiling &
Segmentation
Real-time Customer
Analytics & Intelligence
Multi-Lingual &
Multi-Site Digital
Content Management
Social Engagement
The Business Imperatives For Digital Transformation
To Ensure Positive Customer Experiences, Leading To Increase In Revenues & Customer Retention

Digital Xperience Framework
Platform
Extensibility
• APIs
• Integration frameworks
• Data extractions
• Developer environment
Digital
Multichannel/Interface
(Kiosk, POS terminal, Email, Social,
SMS etc.)
Digital Content Management
(Web, Mobile)
Contextual Delivery
Rendering
Personalization Testing Search Optimization
Assets
• Marketing Content
• Product Content
• Advertising Content
• Social Content
• Rich Media
• Third-party (e.g., maps
feeds
Resources and Orchestration
Interaction
• Communities
• Feedback
• Rating/reviews
• Forms
Business operations
• Marketing
• Advertising
• Commerce
• Order Fulfillment
• Service
• Globalization/localization
Customer Data
Master profile
Customer Data
Segmentation
Preferences
Audience
External data
TouchPoints
Insight
• Data Capture
• Dashboard
• Analytics
• Machine learning
• Predictive
analytics

WCM Implementation Services from Espire
Website development
(B2B, B2C, B2E,
Microsites,
Community)
Integration with CRM,
ERP, Ecommerce ,
Document
Management
Migration of Content
User Experience
Design
Multi channel
Engagement (mobiles,
emails, websites)
Campaign
Management
Social Intelligence
Strategy
Enterprise Content
Management
Document
Management
Enterprise Search
Compliance
Infrastructure
Performance Tuning
Metrics and Analytics CMS Platform Specialization

• HTML5 & Native APIs
• App UI is platform independent
Mobile or Responsive site
• OS specific language/API
Native
• Accessible from browser
• HTML5, CSS3, WebGL, Canvas,
WebSocket
Hybrid
Mobility Solutions
ECM
CRM
BI
ERP
Services
Mobility Strategy
User Experience
Native/Hybrid Application
Development
Mobile Application Porting
Application Localisation
Mobile Web Applications
Mobile Application Testing
Application Security
Managed Services
B2E B2C B2B

Multi-Channel Customer Communications Management (MCCCM)
1
Development
• Development of end-to-end solutions for BFSI, Utility,
Telecom industry.
• Bank statements, Cheques & Invoices, 401K plans,
Benefits, Booklets, Energy Bills, Letters, UKP11D, P60
2
Migration
• From any composition tool (Doc1, Isis
Papyrus, PReS, etc.,)
• Legacy migration (mainframe based solution
to client-server like CSF, Transformer, HP
Exstream, Inspire etc.)
3
Upgrade
Version upgrades: Legacy
versions to newer ones e.g.
Doc1 V4 to V5 or V6, HP
Exstream v3.x,v5,v.x5,v6.x to
latest 8.x
4
QA & Testing
Output based testing
Output comparison testing
Automated testing
Testing Tools: Fastest, streamdiff etc.
5
Maintenance & Support
• L1,L2 & L3 support
• Change Request/ Enhancement
• Maintenance
6
Infrastructure Support
• Managed Services Desk
• Disaster Recovery & Business
Continuity Practices
Espire’s
Services
in CCM
People InfrastructureToolsProcesses

MCCCM Tools, Technologies & Process Capabilities
Pre Processing
Document
Composition
Post Processing Production Setup
Multi-Channel
Communication
CCM Data
Development
Template Design
And Development
Print Stream
Manipulation
Workflow Setup
Multi-Channel
Processing
Preparation Of Data Output Creation
Customisation Of
Process
Cross-Platform
Solution
Preparation Of Data
Datalever, .Net,
Java, Perl, Inspire,
Doxee Platform
DOC1, Papyrus, HP
Exstream, Inspire,
xPression,
Doxee Platform
Streamweaver, Emtex VIP/VDE, Inspire,
Docbridge, Doxee Platform
Dialogue Live, DOC1
Engage One, Inspire
Storefront,
Doxee Platform
On-Demand
InteractiveElectronic
Structured
High Volume

Espire's Oracle EBS Offerings
Application
Implementation R12
Upgrades
10.x,11.x --> R12
CEMLI
Development
Roll-outs
Remote Database
Services
Database
Upgrades
Trainings
Project
Management
Managed Support
Services
Cloud Transition
Services

© 2015 Espire Infolabs | www.espire.comEspire Corporate Presentation | July 2015
MSBI focus
Data Management
One Version of Truth Democratised BI
Information DeliveryInformation Management
Blended
with
34

Espire’s Service Offerings Around MS BizTalk Server
Business Process
Management
•Process modeling and
simulation
•Process automation
and optimization
•Business rules
collection and
externalization
•Connect on-premise
applications to cloud
External Application
Integration (B2B)
•B2B landscape
assessment and
alignment of
framework and
accelerators
•Custom
adapter/pipeline
development
Upgrade/Migrate
•Upgrade from legacy
versions of BizTalk to
2013
•Transition from on-
premise BizTalk
environment to
Windows Azure
BizTalk
Architectural
Advisory Insight
•SOA assessment and
adoption
•EAI Blueprint
definition
•Architectural pattern
standardisation
Orchestration, Mapper,
BRE, ESB, BAM
X12, EDIFACT, HIPAA, HL7,
SWIFT, Rosettanet, Line of
Business Adapters, .NET 4.5
Microsoft BizTalk Server
Party Migration Tool, TPM
Parallel /Sequential Convoy,
Splitter, Message Broker,
Content Based Router etc.,
Tools & Technologies
35

Our Solutions On Cloud
36
Applications & Infrastructure
Management Services On Cloud
CRM On Cloud
SaaS Based Multi Channel Customer
Communication Services
Enterprise Communications
Platform covering whole
range of MCCM Solutions

Managed IT Services: Service Portfolio
Data Centre Management
Managed Network & Security
Services
Application Administration
Services
End User Support Services
Virtualization/Hosting/Cloud
Espire Managed IT Services
• Server Management
• Backup Management
• Database Management
• Mail Management
• Security Management
• Network Management
• Telecom/Voice
Management
• LAN Switch's (Core & Edge)
• UTM & Firewalls
• IPS & IDS
• Antivirus
• Content Filtering
• Web Filtering
• DLP
• VPN
• Data Base Administration
• SharePoint Administration
• TFS & VSS Administration
• Monitoring Services
• Help Desk/Service Desk
• Asset Management
• Vendor Management
• VMware
• Microsoft Hyper V
• Amazon Web Services
• IBM Soft layer & Smart
Cloud Enterprise Plus
L1 , L2 & L3 Support Levels
L1 Support
All the end user
calls are directed
to L1 Support
L2 Support
The technician review the
work order to identify
accomplishments by L1
Support Technician
L3 Support
The Technician from this group
support model responsible for
handling the most difficult or
advanced Issues

Espire’s Managed Services Framework
1. Strategy Generation
2. Sourcing Strategy
3. Service Portfolio Management
4. Finance Management
5. Demand Management 5
1. Service Catalogue Management
2. Service Level Management
3. Capacity Management
4. Availability Management
5. Service Continuity Management
6. information Security Management
7. Supplier Management
7
1. Event Management
2. Incident Management
3. Request Fulfilment
4. Problem Management
5. Access Management 5
1. Transition Planning and Support
2. Change Management
3. Service Asset and Configuration
Management
4. Release and Deployment
Management
5. Service Validation and Testing
6. Evaluation
7. Knowledge Management
7
1. The 7 Step Improvement Process
2. Service Reporting
3. Service Measurement
4. ROI for CSI 4

A Systematic & Seamless Approach To Project Delivery
Client Site
20%
Offshore
80%
Strategy & Discovery
• Study current in-scope
system
• Assess resource and
infrastructure readiness
• Prepare business cases
& proposals
Design
• Build project scope
document/service manual
• Define KPI Tracking
mechanism & escalation
process
• Sign-off from client for
execution
Transition
• Define structure of
project team (on-site &
offshore)
• Set-up
infrastructure/resources
preparedness
• KT/ transitioning of
existing functional and
technical assets to
onshore team
Pilot
• Execute a pilot
project in
tandem with
client
Project Executions/
Service Operation
• Relationship
management
• Ongoing optimization
process/quality need
identification
Transition
• Set-up resources, infrastructure &
connectivity
• Training of resources
• KT/transitioning of existing functional and
technical assets from offshore team
Pilot
• Set up user IDs & access controls
• Validate process understanding, productivity
& quality goals
• Set up tools/process for tracking &
resolutions
Project Executions/Service Operation
• Start of Project/Service Launch
• Achieve steady state
• Review processes & improve productivity
• Audit, analysis and improvement

Espire Development Model
Requirement
Analysis
Go With
Waterfall Agile DevelopmentOR
• Project Manager
• Tech/Test leads & Developers
• Subject Matter Experts
• CoE
• Support Staff
Requirement
Analysis &
System Design
Development
System
Integration &
Testing
UAT & Project
Closure
24 Hours
2-4 Weeks
Product
Backlog
Sprint
Backlog
Daily Scrum
Meeting
Shippable
Product
Increment

Espire’s IT Governance Framework
41
Level
1
Level
2
Level
3
Agile Flexible Senior Management Focus
CMMI Level 5 Ver 1.3 Appraised Processes | Complaint with our certification on ISO 9001:2008 & 27001:2005 & ITIL Frameworks
Level 1
• Espire Project Manager, is the designated SPOC for the client
• He/She will manage all day-to-day project execution
• Responsible for project reports, escalating any risks & issues
• Organises weekly/periodic conference calls to discuss health
of project
Level 2
• Espire’s Account Manager is available for any second level
escalation
• Account Manager is present in the local time zone for
quick response time
Level 3
• Espire’s COO will intervene in any unresolved issues
from Level 1 & 2., ensuring critical business continuity
ESPIRECLIENT
Project ManagerCIO/CTO
Project Manager
Development
Team
COO
Accounts/Relationship
Manager
Delivery Head

 Espire will be responsible for end-to-end delivery
and, management of services based on mutually
agreed SLAs
Option 1:
• Billing as per
issues/tickets
raised in a month.
Option 2:
• Output based pricing
model.
• publish a price catalog
listing prices for various
delivery components,
• client is billed as per
services consumed
Option 3:
• Price is set as per the
configuration
items/assets
 Seamless extension of the customer’s IT set-
up at Espire’s premises
 Dedicated data link to customer’s IT facilities
 Direct access to Client for the remote
project, testing labs
 Billing as per Pre-determined fixed price
 Project milestones, scope &
deliverables are pre-decided
 Skilled resources and their development
effort are billed
 Scope and project specs are not pre-
defined
Engagement & Delivery Models
Time &
Material
Fixed
Price
Managed
Services
Captive Offshore
Centres
Build, Operate & Transfer (BOT) Model: Espire can also set up and operate the development/support facility for a fixed term and price, for the client. Under this model solutions are developed
and all operations are managed by Espire, until they are transferred to the customer, in whole or as Infrastructure , for a cost.

Key Customers Worldwide
UK
Western
Europe
US & Canada
South East Asia
India
Australia & New Zealand

Client Testimonials
Our dedication to quality customer service, with focus on our mandate ‘Customer First’ continues to delight our
clients globally
We decided to migrate our
website to the Drupal open
platform in order for us to
update the website with
greater ease. For this project
we engaged Espire, who had
proven expertise in the design
and development of websites
using various CMS platforms.
The Espire team
demonstrated excellent
knowledge and expertise in
Drupal, the chosen open
platform CMS. They
understood our requirements
and ensured that the project
was completed within a tight
deadline. We are very
impressed with their quality
of work, attention to detail
and domain expertise.
Jerry Siah,
Head – Customer Service/
Learning & Innovation,
Singapore Press Holdings Ltd.
We have had a long
standing engagement with
Espire for over 10 years
during which period Espire
has been involved in the
design, build,
implementation and
support of multiple sites
owned by VisitBritain
which are based on the SDL
Tridion platform. We
continue to engage with
Espire because they have
demonstrated consistency
in quality of work, a high
degree of flexibility and
excellent technology and
domain expertise in the
WCM and customer
experience solutions space.
Ian Takats,
Chief Information Officer,
VisitBritain
We have had a long standing strategic
partnership with Espire going back to
year 1999. And over these years Espire
has truly contributed excellent value to
Fuji Xerox Asia Pacific and its operations
in the region. Being associated with us
for all these years also means that Espire
has an excellent understanding of our
business and have delivered. The
partnership with Espire has enabled our
IT function to rollout solutions that has
created positive impact for our business.
Another crucial reason we continue to
work with Espire is their deep expertise
covering a broad spectrum of services in
the Microsoft and Oracle technologies,
their flexibility and service delivery
maturity. We continue to engage them
for new development and migration
projects, and the modernization of our
applications to meet our ever changing
business needs.
Henrietta Yaw,
General Manager, Information
Management,
Fuji Xerox Asia Pacific Pte Ltd.
SDL recognizes that our
partners are crucial for our
success and reach in the
marketplace. SDL has been
associated with Espire for
more than 5 years. Espire’s
Portal and Web Content
Management practice has
invested in developing in-
house SDL Tridion specialists
who have strong
competencies on the SDL
Tridion platform. This, in
combination with Espire’s
broad spectrum of IT services
provides our mutual
customers with a wealth of
expertise. Partnering with
Espire ensures our customers
receive a comprehensive end-
to-end customer experience
solution.
Garry Levitt,
Director of Account
Management,
SDL Tridion

Client Testimonials…contd.
Espire has been a supplier of
managed services to Fuji Xerox
Australia since 2008. The
company supports business
critical applications across the
Microsoft and Oracle
technology platforms. With
Espire’s contribution, Fuji Xerox
Australia has been able to offer
enhanced service levels,
increase operational efficiencies
and balance cost complexities to
maintain the smooth
performance of their
applications.
Nayyar Ghaznavi,
Engineering Services Manager,
Fuji Xerox, Australia
St. Albans required an IT services
provider with specialisation in
web content management with
proven expertise on the SDL
Tridion platform. We chose
Espire for this project because
they successfully demonstrated
their domain knowledge in Web
Content Management with
specialisation in SDL Tridion
platform. We appreciate that
the project was delivered with
value for money, and the Espire
team contributed with very
useful recommendations to
enhance the visitor experience
of our site.
Suzanne Peleg,
Web and E-Communications
Development Officer,
St. Albans City Council
One of the reasons T-Systems chose
Espire as our development and support
partner was the depth and breadth of
their experience in the Oracle and
Microsoft technologies. We are
extremely satisfied with the high quality
of resources they bring to the table,
which has had a direct impact on delivery
of innovative solutions and commitment
to timely delivery of projects to our
customers. The Espire team has
demonstrated flexibility and high
standards of work which works towards
the success of a win-win partnership
between T-Systems and Espire.
Natasha Kwan,
Managing Director,
T-Systems (Asia South)

Espire’s Service Competency – Key features
LOW COST OF
OWNERSHIP
 Achieving cost, process & efficiency targets, one step ahead of the innovation curve
 Lower unit cost per transaction through Standardization of common practices
 Operational efficiency
 Measure on Outcomes
 Outcomes that live on beyond the life of the partnership
IMMEDIATE
RETURNS
 We plan & execute for progression – from PILOTS- PARTNERSHIPS; GOVERNANCE TO
GLOBAL GROWTH
 Faster turnaround time due to specialization.
 Round the clock attention
 Real art of project deliverables
UNIQUE
EXPERIENCE
 Generating high value by strategic alignment of business goals
 Best practices sharing across the industry, cross learning and bench marking
 High Investments in technologies for Research & Development
 Quicker adaptation to evolving technology changes
 People Power: TALENT is at the heart of any Partner Relationship
RAMP UP &
RAMP DOWN
 Dynamic demands of customers
 Flexible and Scalable engagement models that accommodate clients’ diverse businesses
 Ownership and accountability
 Enable business focused on profit-making activities
 Will support strategic initiatives
SUCCESS THROUGH
SUSTAINABILITY
 Fostering Communication and Building Trust
 Diverse, Creative & Innovative Team
 Facing Obstacles with Openness and Candour (effective problem solvers)
 Committed to long term Relationships

The Espire Advantage
Customer ‘First’
OUR APPROACH
Customer
Centric
Engagements
Flexible
Global
Delivery
Models
Full Spectrum
IT
services
Espire’s
Centre Of
Excellence
• Solutions modeled around
customer’s unique business
requirements
• Engagement models match
the size/need of the project
• Multiple outsourcing
options that best fit our
customer’s business needs.
• Models : Captive Offshore
Development Centre, Build-
Operate-Transfer (BOT),
Time & Material/Fixed Price
and Joint Venture.
• Our expertise in providing
the whole range of IT
services make us an ideal IT
partner.
• Focus on key technologies
and industries to build value
added offerings that ensure
our customers, derive
maximum benefits from it.

Thank You

Espire group | Espire Infrastrucutre | Espire Info labs

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