Patients' experiences of health care provide invaluable resources for staff training and service improvement. This presentation describes the key points to consider when translating such experiences into story resources.

1. Using Stories: Whose experience is it anyway? Dr Esther Walker Connect in Care/Forum Interactive Esther Walker/Forum Interactive/Sept2009

4. Using stories to support learning Esther Walker/Forum Interactive/Sept2009 Relationship between the storyteller and the listener. The Story This is about ME This is about ANY of us. The Medium Face to face Text based The Listener Sympathiser Learner The Context Alone In a group The Emotional Impact Shock Making emotional connections Ethical considerations in relation to the person whose experience it is/the learner.

5. Focus on Learning & Development Esther Walker/Forum Interactive/Sept2009

6. “ Jimmy’s Story” www.patientvoices.org.uk Esther Walker/Forum Interactive/Sept2009

7. “ Can I have a hand please?” www.patientvoices.org.uk Esther Walker/Forum Interactive/Sept2009