Oracle Case Management is great application to leverage an investment in WebCenter Portal, WebCenter Content and BPM. Ether Solutions recommends the use of Oracle Case Management to existing WebCenter Portal and WebCenter Content users, as it delivers a lot of functionality rapidly to any business.

1. What are the reasons to implement Case Management?
When is Case Management not the right option?
Where are the benefits?
Ether Solutions are an Oracle Gold Partner
WebCenter Specialists and understand Case Management
Delivering functionality to create efficient activity for all users
All trademarks acknowledged
When to deploy Case Management?
www.ether-solutions.co.uk 0845 643 44101

2. Who are Ether Solutions?
The Enterprise Portal, Document
Management, Content Management
and Document Scanning Specialists for
the UK
www.ether-solutions.co.uk 0845 643 44102

3. Scope of Case Management
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A case is focussed on a person or
an event
“Case Folder” contains all the
information about the case
Collaboration with stake holders is
a key activity for case workers
Cases can have sub-cases or be
linked to other cases

4. Reasons to implement
Case Management
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An existing business activity uses a manual and paper based case
handling activity
Case workers need to exercise a lot of judgement in the activity
There is a need to improve consistency of case activity and outcomes
There is a high cost from miss handled cases
There are a small number business experts who need to support many
case workers
A business process is subject to a lot of change, so BPM automation is
not flexible enough

5. Case Management
Not the right option?
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When existing Case handling is very predictable, in such a scenario BPM
is likely to be more effective
Where the volume of cases is small

6. Where are the benefits
for the organisation?
www.ether-solutions.co.uk 0845 643 44106
Benefits List Case
Worker
Case
Manager
Cheap to use Yes Yes
Highly available (no waiting) Yes Yes
Easy to monitor – balance workload Yes Yes
Existing applications are used for data Yes Yes
Able to engage specialist knowledge Yes Yes
Report against metrics - Yes
Deal with exceptions using alerts, etc. - Yes
Leverage WebCenter Portal and Content Yes Yes

7. Where are the benefits
for the individual?
www.ether-solutions.co.uk 0845 643 44107
Benefits List Case
Worker
Case
Manager
Easy to access documents, policies, data … Yes Yes
Audit trail of activity Yes Yes
System can present available options Yes -
Able to work remotely (subject to firewalls) Yes Yes
Empowered to made judgement decisions Yes Yes
Paper files not required – hence not lost ! Yes Yes
Able to collaborate with colleagues Yes Yes

8. Case Management
The reality?
 “People when you need them
 and Technology when you don’t”
www.ether-solutions.co.uk 0845 643 44108

9. Case Management
Triggers – Why Now?
Benefits - Proven cost savings – the only question is how much?
Compliance – ensure handling is consistent and visible
Change from paper documents to email attachments – easier and
cheaper for people to interact
Stakeholders expect joined up experience and do not want to be
dependant upon a single case worker
Large change in case workers means a few experienced staff need to
share their knowledge
www.ether-solutions.co.uk 0845 643 44109

10. Oracle Case Management
 Ether Solutions recommends using
 Oracle Case Management
Able to present information and actions in context
Delivers a secure, scalable and robust solution
Can interact with back-end systems
Integrates with and leverages other Oracle products
WebCenter Portal, WebCenter Content, BPM, WebLogic
Gives visibility to the Case activity through BI dashboards
Provides alerts when thresholds reached
Delivers a framework for automation but keeps individual case actions
www.ether-solutions.co.uk 0845 643 441010

11. To discuss implementing Oracle
Case Management – contact us
Ether Solutions implements case management
Contact details:
 Email: enquiry@ether-solutions.co.uk
 Telephone: 0845 643 4410
 International +44(0) 208 901 4030
www.ether-solutions.co.uk 0845 643 441011