The Community Outreach team at Telenor Myanmar is responsible for stakeholder engagement, complaint handling, and providing assistance internally and to suppliers. The team includes State Liaison Officers who act as ambassadors in each state and region, engaging with community members, government authorities, ethnic leaders, civil society groups, and ensuring concerns are addressed. The SLOs play important roles in ensuring access to information, assisting with network rollouts, ensuring transparent processes, and handling complaints. Communication occurs through stakeholder meetings, consultations with local leaders, and ongoing dialogue with other departments. The community outreach team has held over 4,500 stakeholder meetings engaging more than 60,000 community members.

1. Community Outreach(SLO)
Telenor Myanmar

2. 2
Community Outreach team duties
 Stakeholder Engagement Meeting
• Government authority
• Ethnic leader
• Civil society
• Community
 Complaint handling
• Grievances call/Email/Post/in person
• Public hearing
 Internal assistance
 Supplier assistance

3. Community Outreach team.
• SLOs( State Liaison Officers) are our
Ambassadors in each of their areas with the
Community , State & Non State actors.
Kachin – Peter Maji Laseng
Shan North – Sao Hseng Merng
Shan East – Sai Noan Tip
Shan South – Khun Kham Naung
Chin – Than Naing Oo@Joeseph
Kayah – Naw Thaw Thi Htoo
Kayin – Saw Metta
Mon – Mong Aung
Central(Yangon) – Kyaw Kyaw Myo

4. Community Outreach:
State Liaison Officers
4
Who are the stakeholders?
Community members, Government/ local authorities,
Armed Groups, Local leaders, Civil society (NGOs &
Other community groups)
What Role do
the SLOs play?
• Ensure access to
information
• Assist in network roll
out
• Ensure a transparent
processes
• Assist with site
acquisition
• Ensure concerns and
complaints are taken
on board &
appropriately handled.
How do we
communicate?
• Stakeholder
Engagement Meetings
• State/Local Leader
Consultations
• Collaboration with
Technology, & Sales &
Delivery
• Ongoing dialogue

5. 6. Ethnic States
Community Outreach
• Ensure access to accurate information
• Ensure concerns and complaints are taken
on board and appropriately handled
• Ensure transparent processes
• Ensure that Telenor and our suppliers get
daily security briefings
4,564 Stakeholder Meetings
60,526 community members met
Community Outreach( State Liaison)

6. Common Community Complaints
• Diesel Generator noise
• Concern of Health risk regarding Electro
Magnetic Field effect (“radiation”)
• Concern of Tower structural integrity
• Concern of Lightening effect
• Jealousy or land dispute among community
• Lack of communication from local
contractors
• Religious conflict
6
 Public hearing done in total 86
sessions Till date

7. 7
Thank you