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Internacionalización, la clave 
para seguir creciendo 
José Luis Pulpón, 
Sector Lead Travel & Finance, Google
EXPORT DAY: 
Internacionalización, la clave para seguir creciendo
Be first to the 
FUTURE 
BeFirst to the 
FUTURJo E
Crazy Digital usage is quicker but intense: 
18min 
Average time spent per 
interaction 
SMARTPHONES 
46 Minutes 45 Minutes 
35 
Minutes 
Tablet PC/Laptop Television 
18 
Minutes 
Smartphone 
Base for Smartphone and Tablet: All Interactions (12222). Base for PC/Laptop and Televsion: All respondents (n:571) Q. How long did you do this activity? 
Source: Multiscreen Survey Ipsos 2013
Preferred Device is related to the activity/moment 
PC Smartphone Tablet 
Family / 
Enterteinment 
% Relative Uses by 24 hours /day 
Working 
Lunch Time 
Commuting 
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 
Source: Multiscreen Survey Ipsos 2013
5.000M (?) 
2.400MM 
1993 2013 2016 
… 
100% Connected 
population
Internet: Megacomputer
12 
Best of two worlds… 
The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert 
it again.
¿Quién está exportando? Y donde está la oportunidad? 
13
14 
France 
$37 Billion +11% 
change 
UK 
$ 141.5 Billion 
+ 12% change 
Germany 
$53 Billion 
+12.8% change 
Spain 
$ 21,6 Billion 
+14% change 
Italy 
$ 19.8 Billion 
+22.6% change 
Source: emarketer January 2013, B2C Ecommerce Sales Growth; B2C Ecommerce Sales 
$140.4 Billion 
+9.8% change 
China 
Japan 
$ 181.6 Billion 
+65.1% change 
Mexico 
$ 8 Billion 
+29.6% change 
Russia 
$53 Billion 
+17.5% change 
United States 
$ 395,3 Billion 
+12.4% change 
B2C E-commerce growth
15 
La oportunidad está ahí fuera
16 
Brazil
17 
Brazil’s huge potential 
47M 
potential 
new users 
2,000+ 
Searches per Second 
4% 
across 
world
18 
Mexico US (hispanics)
19 
Germany Italy Portugal
20 
Sweden Finlan Russia 
d
21 
B2C : Retailer - Tradeinn
22 
¿Quién lo está haciendo bien y por qué ?
23 
B2B: Instituto de Empresa
24 
B2B/B2C: Securitas
25 
B2C: Turismo
26 
Google Confidential and Proprietary 
Iberia …una aerolínea que no 
aprovechaba toda la oportunidad 
Huge Export potential in LATAM
27 
Google Confidential and Proprietary 
Hundreds of new routes... 
..but nobody knew
28 
In Brazil, 10x routes but only 20% covered 
Google Confidential and Proprietary
29 
Suggested 
LATAM 
expansion 
schedule 
Google Confidential and Proprietary 
Partnering up! 
Query analysis 
Iberia’s priorities Frequency
30 
Un último 
pensamiento
31 
¿Incomodamente 
emocionado?
32 
Gracias
Be first to the 
FUTURE 
BeFirst to 
FUthTeU RE
BeFirst to 
FAUPthTPeUE RNED IX
The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. 
The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. 
FAST, UNPREDICTABLE CHANGE 
is an absolute certainty 
THE WORLD 
The image cannot be displayed. Your 
computer may not have enough memory 
to open the image, or the image may have 
been corrupted. Restart your computer, 
and then open the file again. If the red x 
still appears, you may have to delete the 
image and then insert it again. 
is changing 
The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. 
PEOPLE 
The image cannot be displayed. 
Your computer may not have 
enough memory to open the image, 
or the image may have been 
corrupted. Restart your computer, 
and then open the file again. If the 
red x still appears, you may have to 
delete the image and then insert it 
again. 
are changing 
TECHNOLOGY 
is changing
36 
Any possible dreams?
Today’s consumer is 
CONNECTED 
Today’s consumer is 
EMPOWERED 
Today’s consumer has high 
37 
123 
Today’s consumer is 
SAVVY 
4 
5 
Today’s consumer is 
BUSY 
EXPECTATIONS 
Five Consumer 
TRENDS

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Export Day - José Luis Pulpón (Google)

  • 1. Internacionalización, la clave para seguir creciendo José Luis Pulpón, Sector Lead Travel & Finance, Google
  • 2. EXPORT DAY: Internacionalización, la clave para seguir creciendo
  • 3. Be first to the FUTURE BeFirst to the FUTURJo E
  • 4.
  • 5. Crazy Digital usage is quicker but intense: 18min Average time spent per interaction SMARTPHONES 46 Minutes 45 Minutes 35 Minutes Tablet PC/Laptop Television 18 Minutes Smartphone Base for Smartphone and Tablet: All Interactions (12222). Base for PC/Laptop and Televsion: All respondents (n:571) Q. How long did you do this activity? Source: Multiscreen Survey Ipsos 2013
  • 6.
  • 7. Preferred Device is related to the activity/moment PC Smartphone Tablet Family / Enterteinment % Relative Uses by 24 hours /day Working Lunch Time Commuting 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Source: Multiscreen Survey Ipsos 2013
  • 8.
  • 9. 5.000M (?) 2.400MM 1993 2013 2016 … 100% Connected population
  • 11.
  • 12. 12 Best of two worlds… The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.
  • 13. ¿Quién está exportando? Y donde está la oportunidad? 13
  • 14. 14 France $37 Billion +11% change UK $ 141.5 Billion + 12% change Germany $53 Billion +12.8% change Spain $ 21,6 Billion +14% change Italy $ 19.8 Billion +22.6% change Source: emarketer January 2013, B2C Ecommerce Sales Growth; B2C Ecommerce Sales $140.4 Billion +9.8% change China Japan $ 181.6 Billion +65.1% change Mexico $ 8 Billion +29.6% change Russia $53 Billion +17.5% change United States $ 395,3 Billion +12.4% change B2C E-commerce growth
  • 15. 15 La oportunidad está ahí fuera
  • 17. 17 Brazil’s huge potential 47M potential new users 2,000+ Searches per Second 4% across world
  • 18. 18 Mexico US (hispanics)
  • 19. 19 Germany Italy Portugal
  • 20. 20 Sweden Finlan Russia d
  • 21. 21 B2C : Retailer - Tradeinn
  • 22. 22 ¿Quién lo está haciendo bien y por qué ?
  • 23. 23 B2B: Instituto de Empresa
  • 26. 26 Google Confidential and Proprietary Iberia …una aerolínea que no aprovechaba toda la oportunidad Huge Export potential in LATAM
  • 27. 27 Google Confidential and Proprietary Hundreds of new routes... ..but nobody knew
  • 28. 28 In Brazil, 10x routes but only 20% covered Google Confidential and Proprietary
  • 29. 29 Suggested LATAM expansion schedule Google Confidential and Proprietary Partnering up! Query analysis Iberia’s priorities Frequency
  • 30. 30 Un último pensamiento
  • 33. Be first to the FUTURE BeFirst to FUthTeU RE
  • 35. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. FAST, UNPREDICTABLE CHANGE is an absolute certainty THE WORLD The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. is changing The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. PEOPLE The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. are changing TECHNOLOGY is changing
  • 36. 36 Any possible dreams?
  • 37. Today’s consumer is CONNECTED Today’s consumer is EMPOWERED Today’s consumer has high 37 123 Today’s consumer is SAVVY 4 5 Today’s consumer is BUSY EXPECTATIONS Five Consumer TRENDS