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Challenge

May 23, 2012
Hub Tag: #MMCCon LD2


Content Leaders:
Chris Durso
Elizabeth W. Engel, M.A., CAE
Layla Masri
Your Stylists




                #MMCCon LD2
1. The Magazine
• Strong. Smart. Classic.
• The Brooks Brothers suit / black
  cocktail dress of communications




                             #MMCCon LD2
The Magazine: The Bencher
               • Published by the
                 American Inns of
                 Court (AIC)
               • Bimonthly
               • Four-color
               • In-house staff




                            #MMCCon LD2
The Magazine: Its Association
   • AIC’s members: More than 25,000
     state, federal and administrative
     law judges, attorneys, legal
     scholars and law students
   • AIC’s mission: “[F]oster excellence
     in professionalism, ethics, civility,
     and legal skills.”



                                   #MMCCon LD2
The Magazine: What It Does
  • The Bencher’s mission:
    “Provide a regular communication link
    among the national office, local Inns,
    and members of the American Inns of
    Court.”




                                    #MMCCon LD2
The Magazine: How It Works
  • The Bencher’s content:
    “Articles about developments in legal
    ethics and professionalism, the
    activities of local American Inns of
    Court, profiles of prominent Inn
    members, and information about local
    Inn programs.”




                                   #MMCCon LD2
The Magazine: What It Needs
  • The Bencher’s future:
    “The design is 10 years old, and surely
    conveys that. … We want to stand out
    from all of the other content that our
    members get.”




                                    #MMCCon LD2
The Magazine: Dress the Part




                           #MMCCon LD2
The Magazine: Dress the Part




                           #MMCCon LD2
1. The Magazine: No Pleats




                             #MMCCon LD2
1. The Magazine: No Pleats




                             #MMCCon LD2
The Magazine: Dry Clean Only




                           #MMCCon LD2
The Magazine: Dry Clean Only




                           #MMCCon LD2
The Magazine: Accessorize!




                             #MMCCon LD2
The Magazine: Accessorize!




                             #MMCCon LD2
The Magazine: The New Black




                          #MMCCon LD2
The Magazine: The New Black




                          #MMCCon LD2
The Web and Social Digital Media
    • Versatile. Fresh. Statement piece.
    • The designer accessory of
      communications.




                                  #MMCCon LD2
Digital Media:
Upper Midwest chapter, IAAP
                    • International
                      Association of
                      Administrative
                      Professionals

                    • Regional division
                      of global assn



                                #MMCCon LD2
Digital Media: Its Association

  • IAAP’s MN-ND-SD division has 16
    chapters with 700 administrative
    professional/office assistant members

  • Parent organization has 20,000 global
    members




                                   #MMCCon LD2
Digital Media: Its Association
  • IAAP’s mission: “To enhance the
    success of career-minded
    administrative professionals by
    providing opportunities for growth
    through education, community building
    and leadership development.”




                                   #MMCCon LD2
Digital Media: How It Works
 • IAAP MN-ND-SD’s content:

   Website: Personal/professional
   development through education &
   activities, community and networking
   tools, event info, professional resources

   Social Media: Timely
   news/announcements, event info,
   awards/accolades, office tools insight



                                      #MMCCon LD2
Digital Media: What It Needs
  •   Focus
  •   Personality & polish
  •   Web-friendly editing
  •   Consistency




                               #MMCCon LD2
Digital Media:
Short Hemlines Are Always IN




                               #MMCCon LD2
Digital Media:
Short Hemlines Are
Always IN




                #MMCCon LD2
Digital Media:
Short Hemlines Are
Always IN




                #MMCCon LD2
Digital Media: Short Hemlines Are Always IN




                                    #MMCCon LD2
Digital Media: Short Hemlines Are Always IN




                                    #MMCCon LD2
Digital Media: Avoid Loud Prints




                              #MMCCon LD2
Digital Media: Avoid Loud Prints




                              #MMCCon LD2
Digital Media: Dress to Impress!




                              #MMCCon LD2
Digital Media: Dress to Impress!




                              #MMCCon LD2
Digital Media: Dress to Impress!




                              #MMCCon LD2
Digital Media: Play Up Your Best Assets




                                 #MMCCon LD2
Digital Media: Play Up Your Best Assets




                                 #MMCCon LD2
Digital Media: Tailored Fit




                              #MMCCon LD2
Digital Media: Tailored Fit




                              #MMCCon LD2
Digital Media: Tailored Fit




                              #MMCCon LD2
Digital Media: Tailored Fit




                              #MMCCon LD2
The Campaign
• Vision. Creativity. Experimentation.
• Designing the Armani Spring Collection




                                       #MMCCon LD2
The Campaign
• Organization: Child Care
  Resource & Referral (ND)
• Program: Early Childhood
  Rating & Improvement System
• Problem: Pilot  Full
  deployment




                       #MMCCon LD2
The Campaign: Don’t Be a DON’T

  Early Childhood
      Rating &
Improvement System




                            #MMCCon LD2
The Campaign: Do Be a DO!



      STAR Quality




                            #MMCCon LD2
The Campaign: Know Your Audience




                            #MMCCon LD2
The Campaign: Know Your Audience




                              #MMCCon LD2
The Campaign: One Dress Is
     Not a Collection




                         #MMCCon LD2
The Campaign: Design to Sell




                           #MMCCon LD2
The Campaign: Design to Sell




                           #MMCCon LD2
Ready to Wear!
 It’s YOUR turn...to
 make over the
 ASAE renewal
 campaign!




                       #MMCCon LD2
Makeover: ASAE’s Invoice   #MMCCon LD2
Makeover: ASAE’s Association
Professional Letter




                               #MMCCon LD2
Makeover: ASAE’s Industry Partner Letter




                                     #MMCCon LD2
Makeover: ASAE’s Email




                         #MMCCon LD2
Makeover: ASAE’s Magazine Wrap




                             #MMCCon LD2
Makeover: ASAE’s Schedule
Months into   CEO Members         Association Staff   Young Professional   Consultant Members   Industry Partner
Membership                        Members             Members                                   Members




Month 10      First Invoice       First Invoice       First Invoice        First Invoice        First Invoice

Month 11      Second Invoice      Second Invoice      Second Invoice       Second Invoice       Second Invoice

Month 12      Magazine Wrap       Magazine Wrap       Magazine Wrap        Magazine Wrap        Magazine Wrap

Month 13      Third Invoice       Third Invoice       Third Invoice        Third Invoice        Third Invoice

Month 14      CommNet Exit Call   CommNet Exit Call   CommNet Exit Call    CommNet Exit Call    CommNet Exit Call



Month 15      Personal email      Personal email      Personal email       Personal email       Personal email




Month 15      Renewal Letter      Renewal Letter      Renewal Letter       Renewal Letter       SM Renewal Letter




                                                                                                #MMCCon LD2
Makeover: ASAE!
Process
• Three renewal invoices with no letter
• Telemarketing call
• Magazine wrap on Associations Now
• Renewal letter – only goes out after lapse
• Renewal email – “last ditch effort”




                                        #MMCCon LD2
Magazine: Tips to Look Great!
 •   Stay current
 •   Challenge people
 •   Stories, not sermons
 •   Don’t be a hater
 •   Have fun!




                                #MMCCon LD2
Web & Social Media: Tips to Look Great!
 •   Think about your audience
 •   Inside voice v. outside voice
 •   A picture is worth 1000 words
 •   Mobile
 •   OWN IT!




                                     #MMCCon LD2
Campaigns: Tips to Look Great!
 •   Clarity
 •   Call to action
 •   Does it pass the Mom test?
 •   Brand
 •   Test test test




                                  #MMCCon LD2
Contact Us
Chris Durso                         Layla Masri
Executive Editor, PCMA Convene      President
Professional Convention             Bean Creative
Management Association              Funktional Web & Interactive
cdurso@pcma.org                     Design
www.pcma.org                        lmasri@beancreative.com
@dursoconvene                       www.beancreative.com
                                    @beancreative
Elizabeth W. Engel, M.A., CAE
Director, Marketing & Sponsorship
Children’s Hospital Association
ewengel@nachri.org
www.childrenshospitals.org
@ewengel

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MarComm Makeovers

  • 1. Take the MarComm Makeover Challenge May 23, 2012 Hub Tag: #MMCCon LD2 Content Leaders: Chris Durso Elizabeth W. Engel, M.A., CAE Layla Masri
  • 2. Your Stylists #MMCCon LD2
  • 3. 1. The Magazine • Strong. Smart. Classic. • The Brooks Brothers suit / black cocktail dress of communications #MMCCon LD2
  • 4. The Magazine: The Bencher • Published by the American Inns of Court (AIC) • Bimonthly • Four-color • In-house staff #MMCCon LD2
  • 5. The Magazine: Its Association • AIC’s members: More than 25,000 state, federal and administrative law judges, attorneys, legal scholars and law students • AIC’s mission: “[F]oster excellence in professionalism, ethics, civility, and legal skills.” #MMCCon LD2
  • 6. The Magazine: What It Does • The Bencher’s mission: “Provide a regular communication link among the national office, local Inns, and members of the American Inns of Court.” #MMCCon LD2
  • 7. The Magazine: How It Works • The Bencher’s content: “Articles about developments in legal ethics and professionalism, the activities of local American Inns of Court, profiles of prominent Inn members, and information about local Inn programs.” #MMCCon LD2
  • 8. The Magazine: What It Needs • The Bencher’s future: “The design is 10 years old, and surely conveys that. … We want to stand out from all of the other content that our members get.” #MMCCon LD2
  • 9. The Magazine: Dress the Part #MMCCon LD2
  • 10. The Magazine: Dress the Part #MMCCon LD2
  • 11. 1. The Magazine: No Pleats #MMCCon LD2
  • 12. 1. The Magazine: No Pleats #MMCCon LD2
  • 13. The Magazine: Dry Clean Only #MMCCon LD2
  • 14. The Magazine: Dry Clean Only #MMCCon LD2
  • 17. The Magazine: The New Black #MMCCon LD2
  • 18. The Magazine: The New Black #MMCCon LD2
  • 19. The Web and Social Digital Media • Versatile. Fresh. Statement piece. • The designer accessory of communications. #MMCCon LD2
  • 20. Digital Media: Upper Midwest chapter, IAAP • International Association of Administrative Professionals • Regional division of global assn #MMCCon LD2
  • 21. Digital Media: Its Association • IAAP’s MN-ND-SD division has 16 chapters with 700 administrative professional/office assistant members • Parent organization has 20,000 global members #MMCCon LD2
  • 22. Digital Media: Its Association • IAAP’s mission: “To enhance the success of career-minded administrative professionals by providing opportunities for growth through education, community building and leadership development.” #MMCCon LD2
  • 23. Digital Media: How It Works • IAAP MN-ND-SD’s content: Website: Personal/professional development through education & activities, community and networking tools, event info, professional resources Social Media: Timely news/announcements, event info, awards/accolades, office tools insight #MMCCon LD2
  • 24. Digital Media: What It Needs • Focus • Personality & polish • Web-friendly editing • Consistency #MMCCon LD2
  • 25. Digital Media: Short Hemlines Are Always IN #MMCCon LD2
  • 26. Digital Media: Short Hemlines Are Always IN #MMCCon LD2
  • 27. Digital Media: Short Hemlines Are Always IN #MMCCon LD2
  • 28. Digital Media: Short Hemlines Are Always IN #MMCCon LD2
  • 29. Digital Media: Short Hemlines Are Always IN #MMCCon LD2
  • 30. Digital Media: Avoid Loud Prints #MMCCon LD2
  • 31. Digital Media: Avoid Loud Prints #MMCCon LD2
  • 32. Digital Media: Dress to Impress! #MMCCon LD2
  • 33. Digital Media: Dress to Impress! #MMCCon LD2
  • 34. Digital Media: Dress to Impress! #MMCCon LD2
  • 35. Digital Media: Play Up Your Best Assets #MMCCon LD2
  • 36. Digital Media: Play Up Your Best Assets #MMCCon LD2
  • 37. Digital Media: Tailored Fit #MMCCon LD2
  • 38. Digital Media: Tailored Fit #MMCCon LD2
  • 39. Digital Media: Tailored Fit #MMCCon LD2
  • 40. Digital Media: Tailored Fit #MMCCon LD2
  • 41. The Campaign • Vision. Creativity. Experimentation. • Designing the Armani Spring Collection #MMCCon LD2
  • 42. The Campaign • Organization: Child Care Resource & Referral (ND) • Program: Early Childhood Rating & Improvement System • Problem: Pilot  Full deployment #MMCCon LD2
  • 43. The Campaign: Don’t Be a DON’T Early Childhood Rating & Improvement System #MMCCon LD2
  • 44. The Campaign: Do Be a DO! STAR Quality #MMCCon LD2
  • 45. The Campaign: Know Your Audience #MMCCon LD2
  • 46. The Campaign: Know Your Audience #MMCCon LD2
  • 47. The Campaign: One Dress Is Not a Collection #MMCCon LD2
  • 48.
  • 49.
  • 50. The Campaign: Design to Sell #MMCCon LD2
  • 51. The Campaign: Design to Sell #MMCCon LD2
  • 52. Ready to Wear! It’s YOUR turn...to make over the ASAE renewal campaign! #MMCCon LD2
  • 55. Makeover: ASAE’s Industry Partner Letter #MMCCon LD2
  • 57. Makeover: ASAE’s Magazine Wrap #MMCCon LD2
  • 58. Makeover: ASAE’s Schedule Months into CEO Members Association Staff Young Professional Consultant Members Industry Partner Membership Members Members Members Month 10 First Invoice First Invoice First Invoice First Invoice First Invoice Month 11 Second Invoice Second Invoice Second Invoice Second Invoice Second Invoice Month 12 Magazine Wrap Magazine Wrap Magazine Wrap Magazine Wrap Magazine Wrap Month 13 Third Invoice Third Invoice Third Invoice Third Invoice Third Invoice Month 14 CommNet Exit Call CommNet Exit Call CommNet Exit Call CommNet Exit Call CommNet Exit Call Month 15 Personal email Personal email Personal email Personal email Personal email Month 15 Renewal Letter Renewal Letter Renewal Letter Renewal Letter SM Renewal Letter #MMCCon LD2
  • 59. Makeover: ASAE! Process • Three renewal invoices with no letter • Telemarketing call • Magazine wrap on Associations Now • Renewal letter – only goes out after lapse • Renewal email – “last ditch effort” #MMCCon LD2
  • 60. Magazine: Tips to Look Great! • Stay current • Challenge people • Stories, not sermons • Don’t be a hater • Have fun! #MMCCon LD2
  • 61. Web & Social Media: Tips to Look Great! • Think about your audience • Inside voice v. outside voice • A picture is worth 1000 words • Mobile • OWN IT! #MMCCon LD2
  • 62. Campaigns: Tips to Look Great! • Clarity • Call to action • Does it pass the Mom test? • Brand • Test test test #MMCCon LD2
  • 63. Contact Us Chris Durso Layla Masri Executive Editor, PCMA Convene President Professional Convention Bean Creative Management Association Funktional Web & Interactive cdurso@pcma.org Design www.pcma.org lmasri@beancreative.com @dursoconvene www.beancreative.com @beancreative Elizabeth W. Engel, M.A., CAE Director, Marketing & Sponsorship Children’s Hospital Association ewengel@nachri.org www.childrenshospitals.org @ewengel

Notes de l'éditeur

  1. Chris wore a fuchsia tie/cummerbund to match dateEWE notorious shoe collectionLayla has an entire closet to house her accessories. Don’t judge.
  2. Dress the Part = Be what you are. The Bencher isn’t a newsletter, but it’s designed like one, and much of its front-of-the-book content is written for one.
  3. Dress the Part = Be what you are. The Bencher isn’t a newsletter, but it’s designed like one, and much of its front-of-the-book content is written for one.
  4. No Pleats = Be timely. Be current. Be relevant.
  5. No Pleats = Be timely. Be current. Be relevant.
  6. Dry Clean Only = Watch out for clutter. This is a great topic, but the layout is dense – and the extra line spacing between paragraphs is distracting. Go for clean and sharp. (NOTE: This is a great topic that would have been a great choice for the cover story.)
  7. Dry Clean Only = Watch out for clutter. This is a great topic, but the layout is dense – and the extra line spacing between paragraphs is distracting. Go for clean and sharp. (NOTE: This is a great topic that would have been a great choice for the cover story.)
  8. Accessorize! = Use the variety of your reader/member experiences to tell stories – in the process giving your content some personality.
  9. Accessorize! = Use the variety of your reader/member experiences to tell stories – in the process giving your content some personality.
  10. The New Black = Don’t underestimate your audience. Try new things all the time – like this piece of fiction – but when you do, make a big deal about it. Don’t hide it in the back of the book.
  11. The New Black = Don’t underestimate your audience. Try new things all the time – like this piece of fiction – but when you do, make a big deal about it. Don’t hide it in the back of the book.
  12. What it does right: Timely information on their conference, incorporates Twitter feed, personalized message from the presidentWhat it can do better: Eye doesn’t have a place to land, competing fonts/sizes, nothing here screams office assistant or showcases their importance, not all that obvious that this is a division site (gets lost in the image). Also, “Making the leap to remarkable” gets prime real estate but does anyone know what it’s about?
  13. In red is what gets cut off w/o scrolling. This page is too long, too many columns. Treat the home page as a table of contents to move people to appropriate places. The only image is at the very bottom
  14. What makes this a regional division? Use compelling, illustrative imageryPick a font and stick with it. Create standard styles for headlines, link colors, etc.
  15. Timely twitter feed, but it’s nearly pushed below the fold. This is the most current info but is barely on screen!
  16. Too many competing fonts, colors, sizes. Also, why link to hotels only? Why not link to more info on the actual meeting details?
  17. Too many competing fonts, colors, sizes. Also, why link to hotels only? Why not link to more info on the actual meeting details?
  18. Does this look like a place for vibrant networking? No idea what kind of conversations are going on or how to take part. Too sterile. Also, make it clear these are only accessible via login instead of clicking to find a roadblock.
  19. Accessorize! = Use the variety of your reader/member experiences to tell stories – in the process giving your content some personality.
  20. Consider a listing of events instead of a desolate calendar view if you don’t have a ton of meetings each month. Avoid looking like there’s not much going on!
  21. Great job – this is timely, relevant stuff. Engaged audience is commenting, they are using appropriate hash tags. To do better – shorten those urls to be able to fit in more content
  22. Great job – this is timely, relevant stuff. Engaged audience is commenting, they are using appropriate hash tags. To do better – shorten those urls to be able to fit in more content
  23. Wow, this is a long Twitter handle! They’ve already used up 13 characters out of 122 in their name alone. Consider a shorter name, and one that is easier to spell (note difference between dashes and underlines between state abbreviations)
  24. As noted earlier, if this is a critical piece of marketing, then it need to be further explained as to how it ties into the organization and the division.
  25. Stop point – invoice, Assn Prof letter, Industry partner letter, email, magazine cover, schedule and processTOP THREE TIPSWork at tables for XX minutes, then report out