1.
PRO SECURITY ENGINEERING PTY LTD
A.B.N. 65 667 554 937
Unit 2 Building B 64 Talavera Road
Macquarie Park NSW 2113
Phone: 1300 263 122 Fax (02) 4574 3727
Email: paul@prosecurity.com.au
SERVICE & MAINTENANCE SOLUTIONS
Overview
PSE Provides a number of solutions with respect to total asset
maintenance (TAM).
 Breakdown Maintenance.
 Preventative Maintenance.
 Comprehensive Maintenance.
 Site Condition Auditing.
 Client Specific Service Level Agreements (SLA’s).
 Helpdesk.
Breakdown Maintenance
During maintenance service calls, the technician providing service will
perform the Exact quality checklist that includes inspection of the all
security interrelated related systems.
Preventative Maintenance
Parts and Labour coverage includes inspection, troubleshooting,
adjustment, and replacement and/or repair of parts covered under
the terms of the service agreement.
Comprehensive Maintenance
We understand every client it different that is why our comprehensive
plans are flexible and are customised accordingly. Key elements
include:
 Priority service, Detection of system faults that in daily use go
unnoticed
 Cost‐effective management of security system
 Written reports on system status, with review to ensure system
compliance with changing legislation
 24‐hour phone access to our accredited service team
 Peace of mind, knowing your security system is fully operational
Site Condition Auditing
The review includes a condition based information priority, noting
property services security awareness requirements, reference data
elements – Australia Standard, Regulations and Acts and
benchmarking.
With respect to Video Surveillance System, PSE also provided updated
CCTV Code of practice to include reference criteria ‐ AS/NZS
4806.1:2006 etc. and reviews of testing criteria and recoverable items
on the current CCTV system and to address current maintenance
obligations.
PSE deliverables included but not limited to:
Some of the risk assessments involved are based quantitative measures
that are absolute, whilst others are based relative judgements.
PSE service and maintenance coverage hours:
Service plans can be customized to meet your specific needs. For
example, Saturday and Sunday hours are available.
Standard optional hours of coverage include:
8AM to 8PM, Monday–Friday
8AM to 5PM, Monday–Friday
24‐hours, Monday–Sunday
Our service rates are based on free and clear access to the equipment.
Heights exceeding 1.8 metres requiring special equipment will result in
additional costs.
We provide an average response time guarantee –our average response
time for surveillance equipment is 8 hours. The definition of response
time is the number of hours that elapses between the time the customer
contacts PSE and requests service (Contact Time) and the time that the
PSE technician arrives on site, based on the customer's service
maintenance plan coverage hours. PSE will respond on‐site “outside” of a
customer's contractual coverage hours on a time & material basis.
Key elements to total asset maintenance require items to be work‐
shopped.
Our maintenance risk workshop includes topics such as:
 Asset Register (including what is and what has or has not been
maintained to date and moving forward);
 Asset Lifecycle Register (end of life details, refresh cycles, failure
rates, who has maintained, etc.);
 Environmental Conditions and matrix;
 Service Levels structure against categories of asset;
 Penalty Agreements (can fluctuate the price dramatically);
 Customer OH&S requirements (relevance to numbers of personnel
required on site to perform maintenance, etc.);
 Maintenance Levels;
 Types (remote/physical) and Frequency required;
 Camera Maintenance Access, Times, etc.;
 Operating Hours / Response Times to failure / resolution, etc.
CLIENT NSW CORRECTIVE SERVICES
LOCATION NSW
COMPLETION 2016