The Excellence Bureau aims to promote and recognize excellence in service and hospitality. It recognizes role models who demonstrate outstanding performance, commitment to quality service, and contributions to their industry and community. The Bureau is a global network of professionals with over 200 years of combined experience in fields like hospitality, business, psychology, and consumer behavior. It provides tools to benchmark brand performance and ensure continuous improvement. The Bureau recognizes individuals and organizations in several countries that deliver excellent customer service and go above and beyond for their customers.

3. The Excellence Bureau's principal aim is to promote
and recognize role models in the service and
hospitality industry for their outstanding performance,
their commitment to service quality and their contribution
to the growth and development of their industry and
their community.

4. EB’s purpose is based on the rising demand for better
service reflected across all industries. It is a clamor to
return to the roots of skill, integrity, hospitality, courtesy,
and community responsibility.

5. We pride ourselves in being the only privately owned social
entrepreneurial international award and recognition program that
delivers an authentic and customer focused model of Excellence.
We are a team of professionals, with a passion for common courtesy and excellent
business practices. Together we have built a network across the globe in search of
those individuals, corporations, and public sector service providers that deliver
good-old-fashion customer satisfaction and hospitality.
Our group of affiliates and examiners is armed with a over 200 years of experience
in hospitality management, business acumen, industrial psychology, and consumer
behavior science to mention a few. Our alliance of professionals aims to
demonstrate that a service culture that takes care of the external and internal
customers leads to increased revenue – the principal purpose of business.

6. From the first audit that recognizes role models honoring a commitment to service
excellence to the feedback that ensures a continuous improvement culture, our
team provides the tools necessary for benchmarking brand performance against the
external criteria.
The Excellence Bureau is represented in 38 states of the U.S, 12 South American,
Central American and Caribbean countries, London, Australia, Netherlands,
Germany and Spain, and growing. This network of professionals, volunteers,
examiners and correspondents report on monthly basis their recommendations, and
submit their nominations to the EB.
A nomination does not guarantee an award, but after a rigorous assessment by our
nominations committee about critical aspects in managing customer care practices,
nominees are invited to join our network to start preparing to receive awards.

7. For affiliates, contributors and sponsors participation in the Excellence Bureau’s programs
represent:
1. Increased customer loyalty
2. Employee validation and loyalty
3. World-wide brand impact
4. Access to network tools and expertise
5. Free Marketing and social media exposure
6. Award winning opportunity within our organization as well as opportunity to
participate in other award granting organizations (if qualified) such as:
a. Malcolm Baldrige National Quality Award (given by President Obama)
b. The International Business Awards
c. The Sterling Award
d. The American Business Awards
e. The Stevie Sales and Customer Service Awards
f. The Adrian Hospitality Awards

8. Award Seeking Affiliates: Nominations are made through
referrals of customers, employees, EB’s examiners, or
members of the community that notice an individual or
organization that goes “above and beyond” in the delivery of
service.
(Restaurants, hotels, airlines, pharmacies, retail establishments, health care
providers, educators, personal care providers, waiters, and more are eligible to
participate. Any organizations that delivers service and hospitality can be
nominated for award.)
Professional Contributors: The Excellence Bureau is a
collaboration of diverse talent from different industries and
trades delivering their expertise and knowledge in different
areas.
(Hospitality and Tourism, F&B, B2B, Education, Research and Customer
Management are some of the areas EB is currently seeking experts on.)
Sponsors: Individuals and Organizations that do not seek to
affiliate for award purposes and/or cannot contribute with
hands on, but still wish to participate for the benefit of their
community can do so with financial contributions and/or public
recognition of the EB’s program.

9. Recruitment is an on-going endeavor at the Excellence Bureau. We search daily for
candidates for award as well as participants to contribute with expertise and
promotion. All participants’ applications are measured against rigorous standards of
performance. Applications and requirements are measured with the same
Foundations of Performance guidelines for all participants -award seeking affiliates
and contributors- to ensure the quality of our participant's base—our most valuable
asset.
After all requirements are met, participants and contributors pledge to Excellence and
are placed in the areas in which they are more likely to excel. Contributors perform
on volunteer basis, by contracted services or referred candidates for examination
under their own name and corporation (benefit of our network base.)
For further information, please send us your resume and a proposal to
Excellencebureau@gmail.com

10. THANK YOU!