1. INDOSAT KNOWLEDGE PROFILE 2009 INDONESIAN MAKE STUDY

2. Agenda Sekilas Indosat VisiMisi Value Indosat VisiMisiStrategidan Program KM Indosat StrukturOrganisasi KM KM danInnovation Capabilities Evidence

3. SEKILAS INDOSAT 2006 2004 Q1 - 2009 2008 4036 3857 3890 3886 Permanen Jumlah Pegawai + 2041 Karyawan OS + 2250 Karyawan OS + 2117 Karyawan OS + 1764 Karyawan OS NORTH SUMATRA SOUTH SUMATRA KALIMANTAN SULAMPAPUA MIDI SELULAR FIX PHONE 14 % 75 % 11 % JABOTABEK EAST JAVA BALI NUSRA WEST JAVA Line of Business CENTRAL JAVA DIY Wilayah Operasi

5. SLI, FWA dan Lokal

6. Pendapatan Terutama dari SLI

7. Multimedia, Komunikasi Data, Internet dan Satelit

8. 14% pendapatan usaha

9. 75% pendapatan usaha

11. Umum

12. Generasi Muda

13. Korporat

14. UKM

15. Residensial

16. Wholesale

17. Korporat

19. SLI 008

20. Flat call 016

21. StarOne

22. SLJJ 011

23. Frame Relay

24. Sirkit Sewa

25. Internet Akses

26. VSATs

27. Pra bayar – 94%

28. Pascabayar – 6%BIDANG USAHA

29. INDOSAT VISI, MISI, VALUE LEARNING FOCUS VISI “Menjadiperusahaanpenyediasolusiinformasidankomunikasipilihan” TEKNOLOGI 1 CELLULAR IP BASIC TECHNOLOGY COMMERCIAL/BUSINESS 2 MISI MARKETING CUSTOMER SERVICE Mengembangkanproduk, jasa, dansolusi yang inovatifdanberkualitasdanyang memberikanhasil yang terbaikbagipelanggan Berpartisipasidalampeningkatankualitaskehidupanstakeholder Secarakonsistenmeningkatkan shareholder value PRODUCT DEVELOPMENT MANAGEMENT & BUSINESS SUPPORT 3 BASIC MANAGEMENT WORK EFFECTIVENESS LEADERSHIP 4 IBAMLP IBUMLP ISMLP ED CORPORATE VALUES Integrity Teamwork Excellence Partnership Customer Focus

30. CORPORATE VALUE : KEUNGGULAN Salahsatu corporate values di Indosat adalahkeunggulan, dimanasetiaporangdituntutuntukselalumemiliki“SEMANGAT MENJADI YANG TERBAIK” danselalusiapuntuk“MENGEMBANGKAN KEMAMPUAN” Pengembangankemampuan Semangatmenjadi yang terbaik keunggulanteknologi jaminankehandalan

31. INDOSAT KM INITIATIVES LEADERSHIP & TOP MANAGEMENT COMMITMENT KNOWLEDGE FACILITIES KNOWLEDGE PORTAL KNOWLEDGE EVENT TRAINING CENTER MYLEARNING INFINITI KNOWLEDGE CAFE MYINDOSAT MYLIBRARY INNOVATION CENTER COMMUNITY OF PRACTICES LIBRARY I-CAFE MYKNOWLEDGE MYVALUES COMMUNITY OF INTEREST CEO BLOG NETWORK ONLINE LEARNING POLICY SME REWARD EXPERTISE CAREER PATH TRAINING SEBAGAI KPI KNOWLEDGE FORUM SOCIAL OBLIGATION EDUCATION SCHOLARSHIP

32. INDOSAT KNOWLEDGE FORUM Knowledge Forum adalah sebuah forum bebas dan informal yang mengupas beragam pengetahuan dan wawasanyang melibatkan berbagai lapisan di dalam perusahaan, yang akan mendukung terbentuknya budaya belajar mandiri dan budaya berbagi pengetahuan BRAND LEVEL TOPIC NUMBER OF EVENTS 16 48 …. COI meliputi : Indosat @venturer, IVC, KlubFotografi Indosat, Indosat Book Readers, Music, Spiritual Activities, etc

33. VMS KM INDOSAT MENJADI PENGGERAK DALAM PENGUASAAN, PENCIPTAAN, DAN PEMANFAATAN PENGETAHUAN UNTUK MENGHASILKAN INVOASI YANG MENDUKUNG PENYEDIAAN SOLUSI INFORMASI DAN KOMUNIKASI YANG TERDEPAN VISI MEMANFAATKAN TEKNOLOGI YANG TEPAT, SISTEM PEMBELAJARAN DAN BERBAGI PENGETAHUAN YANG EFEKTIF MENGEMBANGKAN INFRASTRUKTUR DAN SISTEM UNTUK MENUMBUH-KEMBANGKAN BUDAYA BELAJAR DAN BERBAGI PENGETAHUAN MISI BUDAYA BELAJAR SISTEM DAN MEKANISME TEKNOLOGI STRATEGI KM Indosat berusahauntukmengintegrasikanprosespenciptaandanpemanfaatanpengetahuankedalambisnisprosesterutamauntukmemudahkandanmempercepatprosespenciptaannilaitambah

35. Building KM Capacity

36. Strengthen Innovation Program

37. Knowledge sharing

38. E-Learning

39. Community

40. Idea board (MyIdea)

41. Setting KM Governance

42. Develop Corporate P&P

43. Knowledge Mapping

44. KM Infrastructure -Develop Knowledge Accessability

45. Develop Learning System

46. Develop Innovation drive System

47. KM Initiatives Campaign

48. Develop Knowledge Sharing Culture

49. Maintain Knowledge Sharing culture

50. Reward and Recognition Program

51. Ensure Knowledge accessabilityScattered Knowledge Initiatives (… - 2008)

53. Domestic Exhouse Training

54. Training Budget Controlling

55. Training Financial Operation

56. Training Administration

57. Training Need Analysis

58. Training Budgeting

59. KM Development

60. E-Learning Management

61. Training Policy

62. Overseas Exhouse Training

63. Training Database Management

66. Implementasioleh Unit Terkait RincianRencana/ ImplementasiProyek Merancangmetodekerja & skenarioproduk/jasa Menampungidedariinternal DukunganPeluncuranPasarsampaidenganPascaPeluncuran KM & INNOVATION CAPABILITIES WILAYAH KNOWLEDGE MANAGEMENT WILAYAH INNOVATION CENTER INDIVIDUAL AND/OR UNIT/FUNCTION KNOWLEDGE CREATION KNOWLEDGE CREATION KNOWLEDGE UTILIZATION IDE EKSPERIMEN VENTURE IMPLEMENTASI KNOWLEDGE EXCHANGE/ SHARING KNOWLEDGE SHARING IMPLEMENTASI KNOWLEDGE RESOURCES training e-learning STRATEGI PRODUCT SERVICES BUSINESS PROCESS Job assignment workshop task force & project

67. MYKNOWLEDGE PORTAL LIPUTAN KNOWLEDGE EVENT FORUM DISKUSI PERATURAN PERUSAHAAN DISKUSI DENGAN AHLI KITA MAIN MENU

68. Message : “Innovate through Co-Creation between Employee and Customer” Internal Website External Website INNOVATION CENTER PORTAL

69. INDOSAT KM AND MAKE CRITERIAS KNOWLEDGE DRIVEN CULTURE SENIOR MANAGEMENT LEADERSHIP 1 2 8 3 KNOWLEDGE BASED PRODUCT SHAREHOLDER VALUE MAKE CRITERIA 4 INTELLECTUAL CAPITAL VALUE BASED KNOWLEDGE CULTURE 7 6 5 KNOWLEDGE SHARING LEARNING ORGANIZATION STRONG NEED IMPROVEMENT

70. NEXT ON INDOSAT KM Knowledge Convention and IKMA (Indosat Knowledge Management Award) Penajaman Knowledge Mapping Leaders Sharing Policy COP as a part of Group KPI

71. evidences

72. KM AWARENESS CAMPAIGN

73. INDOSAT COMMUNITY Offline Event Indonesian Consumunity Expo 2007 Program by Hobby Content (by CP) Portal/ Online Capturing external idea and needs to provide the better services and products blackberry community agent community IM3 @ school Event Walk The World 13 Mei 2007

74. IWIC (Indosat Wireless Innovation Contest)

75. KNOWLEDGE SHARING CAMPAIGNS

76. KNOWLEDGE SHARING ACTIVITIES

78. Procurement

79. Internal Audit

80. Integrated Marketing

81. Human Capital Management (HR Forum)

82. Business Strategy (IC Forum)

83. Jabotabek Region

84. West Java Region

85. Kalimantan Region (X2 Forum)

86. South Sumatra RegionREGIONAL OFFICE

87. KNOWLEDGE CAFE

88. KNOWLEDGE CAFÉ SCHEDULE

89. KNOWLEDGE DISSEMINATION FACILITIES INDOSAT LIBRARY INDOSAT TRAINING CENTER I-CAFE AUDITORIUM 001

90. TRAINING FOR COP CHAMPION AND CHANGE AGENTS

91. APRESIASI INDOSAT 2008 The Best Contact Center 2008, 9 Mei 2008 Untuk 11 kategori, seperti : The Best Operation, The Best Design Technology, The Best Infrastructure, The Best Contribution The Asian Wall Street Journal Award 2008, 9 Mei 2008 Indonesia’s Top 10 Company urutan ke 6 dan Inovasi urutan ke 5 Islamic Finance Award 2008 , 10 Mei 2008 The Biggest and The Most Active Sukuk Issuer 2008 2007 Vision Award for Annual Report, 14 Juli 2008 League of American Communications Professional (LACP) competition Annual Report Award 2007 , 12 Agustus 2008 The Best Private Non Financial Listed Indonesia’s Best Wealth Award 2008, 14 September 2008 Best Wealth Creator Award 2008 E-Learning Award, 28 Oktober 2008 E-Learning for Corporate (Terbaik 2) Metro TV MDGs Award, 29 Oktober 2008 Best Program dalam mendukung tujuan MDGs no. 5, Kesehatan Ibu Hamil BRTI Award, 10 November 208 Best Achievement Award IT Inspiration Award, 10 Desember 2008

92. FORSEL AWARD, 1 Januari 2009 GSM Favourite 2008 – pilihanpelanggan TOP BRAND AWARD, 12 Februari 2009 Untuk kategori produk Mentari, IM3, dan Matrix CALL CENTER AWARD 2009, 13 Maret 2009 The Best Call Center untuk kategori Telekomunikasi INDONESIA GOLDEN RING AWARD 2009, 18 Maret 2009 Untuk kategori Operator Data Service APRESIASI INDOSAT 2009 PR OF THE YEAR 2009, 16 April 2009 Gold Winner for Concept Program and Result Program PEFINDO AWARD 2009, 27 April 2009 Best Bond Issuer SERVICE QUALITY AWARD 2009, 7 Mei 2009 Gold Award untuk Cellular (GSM) Service Points THE BEST CONTACT CENTER INDONESIA 2009, 30 Mei 2009 Platinum Award untuk The Best Contact Center Operation INDONESIA CELLULAR AWARD 2009, 14 Juni 2009 The Best Operator GSM 2009

93. INDOSAT KNOWLEDGE PORTAL myindosat portal innovation center portal mylearning portal network online portal infiniti portal myknowledge portal mylibrary portal

94. MYLEARNING REWARD 2009 MyLearning Best Polling MyLearning Subject Matter Expert Peserta MyLearning Day 2009 Soft Competition MyLearning Best Learner

95. TELADAN PIMPINAN (SHARING) Fadzri Sentosa (Direktur Jabotabek & Regional Sales) Gamareza (Group Head National Customer Service) KNOWLEDGE CAFÉ 1 KNOWLEDGE CAFÉ 3 KNOWLEDGE CAFÉ 7 Rhenald Kasali (Ketua Program MM UI) Wahyu Wijayadi (Direktur Corporate Services) Fuad F (GH Integrated Marketing) Guntur S Sibro (Direktur Marketing)

97. Antam (Aneka Tambang)

98. Medco Energy

99. Toyota Astra Finance

101. PemdaKebumen, Jawa Tengah

102. Garuda Indonesia

103. 2 orangmahasiswa S3

104. 7 orangmahasiswa S2

105. 5 orangmahasiswa S1

106. 4 orang internship program – magangdaridalamdanluarnegeri

107. INDOSAT LIBRARY

108. THANKYOU