for senior high school

1. Expressing complaint
XII IPA & IPS

2. Example 1
• Junaedi : Excuse me, Could you give me the key for
room 101 that I booked last week ?
• Clerk : May I know your name, sir?
• Junaedi : Juneadi Roberts. I booked for a single
room last week.
• Clerk : I am sorry, sir. But we have no record of
your booking.
• Junaedi : Well, I am afraid I have to make a
complaint about this. I booked the room myself a
week ago. I have a payment invoice to prove it. I
want to speak to your manager, please.

3. A : Good morning, can I help you, sir?
B : Good Morning, I want to make a complaint
about the transportation you sent for my trip
yesterday.
A : Ok, sir. Can you tell me what is your problem?
B : I am sorry to bring this up, but there is problem
about your crew. I don’t like their attitude. They
spoke inappropriate language. My children also
went to this trip. They heard such kind of bad
language.
A : We are really sorry for your inconvenience, Sir.
We will talk to the crew. If it possible, we will
suspend him. We will try to give the better service
for you next time. Thank you for your information,
Sir.