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IR conflict management

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Types of Organizational Conflicts

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IR conflict management

  1. 1. FARSANA M140005MS
  2. 2. ORGANIZATIONAL CONFLICT 0 Conflict is a process of social interaction and a social situation, where interests and activities of participants (individuals or groups) actually, or apparently, confront, block and disable the realization of one party’s objectives. 0 Today’s Organization may face greater potential for conflict than ever before in history. 0 Direct communication on time can avoid the conflict and it impact can be minimized.
  3. 3. ROLE OF COMMUNICATION without good internal communication there is no good external communication, which will then result in inadequate performance. In addition, it is not possible to imagine organizational communication without conflict
  4. 4. FORMS OF CONFLICTS 1. Inter organizational conflicts. 2. Intra Organizational Conflicts(Vertically). 3. Intergroup Conflicts. 4. Intragroup Conflicts. 5. Interpersonal Conflicts. 6. Intrapersonal Conflicts
  5. 5. INTER-ORGANIZATIONAL CONFLICT
  6. 6. INTRA-ORGANIZATIONAL CONFLICT
  7. 7. INTERGROUP CONFLICT
  8. 8. INTRA-GROUP CONFLICT
  9. 9. INTERPERSONAL CONFLICT
  10. 10. INTRA-PERSONAL CONFLICT 0 Inter-role conflict 0 Intra-role conflict
  11. 11. CAUSES OF CONFLICTS
  12. 12. STRUCTURAL FACTORS 0 Specialization and Goal differences
  13. 13. STRUCTURAL FACTORS 0 Interdependence
  14. 14. STRUCTURAL FACTORS 0 Common resources
  15. 15. STRUCTURAL FACTORS 0 Authority relationship
  16. 16. STRUCTURAL FACTORS 0 Status inconsistencies
  17. 17. STRUCTURAL FACTORS 0 Jurisdictional ambiguity-unclear line of responsibility Eg: Hardware and Software dilemma
  18. 18. PERSONAL FACTORS 0 Skills and Abilities 0 Personalities
  19. 19. PERSONAL FACTORS 0 Perception different perception of managers and employees 0 Emotions
  20. 20. PERSONAL FACTORS 0 Communication Barriers 0 Cultural Differences
  21. 21. FUNCTIONAL CONFLICTS 0 Positive Conflict. 0 Healthy, constructive disagreement between two or more people. 0 Encourage new solutions to the problems and enhance creativity in the organization. 0 Improve work relationship. 0 Key to Conflict Management is to stimulate functional conflict.
  22. 22. DYSFUNCTIONAL CONFLICT 0 Unhealthy, destructive disagreement between two or more people. 0 Focus on conflict itself. 0 Origin is often emotional or behavior. 0 Potential losses of the parties 0 Resolve the conflict for effective organizational work.
  23. 23. POSITIVE CONSEQUENCES 0 Leads to new ideas 0 Stimulates creativity 0 Motivates Change 0 Promotes Organizational Vitality 0 Helps individuals and group establish identities 0 Serves as safety valves to indicate problems
  24. 24. NEGATIVE CONSEQUENCES 0 Diverts energy from works 0 Threatened psychological well-being 0 Wastes resources 0 Creates a negative climate 0 Breaks down Groups Cohesion 0 Can increase hostility and aggressive behaviors.
  25. 25. CONFLICT MANAGEMENT TECHNIQUES Superordinate Goals Expanding Resources Changing Personnel Changing structure Confronting and negotiating
  26. 26. CONFLICT MANAGEMENT STYLES

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