1. Chapter 1 The Management Challenge: Critical Skills for the New Workplace

2. Characteristics of the New World of Work The New World of Work Complex Ambiguous Changing Diverse Global

4. Demands of the Modern Workplace Demands of the Modern Workplace Attention to Ethical Behavior Flexibility Creativity Cooperation Political Savvy Proactivity Speed

14. The Need for Management Skills The Need for Management Skills Managerial Skills and Life Success Managerial Skills and Hiring Managerial Skills in the New Work Environment

17. Ranking of HR Managers’ Perceptions of Criteria for Evaluating Business Graduates (From Figure 1-2)

19. Managerial Skills in the New Work Environment Demand for Managerial Skills Entrepreneurship Downsizing and Delayering Job Enrichment and Empowerment Self-Managed Work Teams Hiring for the Second Job Growth in Management Positions

23. Management Skills Needed for Success by Organizational Level (Figure 1-3) Top-Level Managers Middle-Level Managers First-Level Managers Conceptual Conceptual Conceptual Human Human Human Technical Technical Technical

24. Differences Between School and Business (Figure 1-4)

31. The Social Learning Perspective (Figure 1-5) Pre- Assessment Conceptual Learning, Modeling Conceptual & Behavioral Practice Life Application

32. The “4 A’s” of Skill Learning (Figure 1-6) Skills Assessment Skills Awareness Skills Attainment Skills Application

34. The Bottom Line: Mastering Management Skills Take Baseline (Pre-Test) Measures of the Target Skill(s) Master Content that Supports the Application of the Target Skill(s) Practice the Application of the Target Skill(s) in an Exercise or Case Study Obtain Developmental Feedback Regarding the Target Skill(s) Practice the Application of the Target Skill(s) in an Organizational Context Take Post-Test Measures of the Target Skill(s)

38. Management Skills Framework (Figure 1-7) O R G A N I Z A T I O N Organizational Effectiveness Work Unit Effectiveness Employee Effectiveness M A N A G E R Managerial Skills Interpersonal Skills Personal Skills

40. The Bottom Line: Action Planning and Implementation Identify Key Problems Define Objectives Associated with Solving the Key Problems Identify Key Measures of Success for Each Objective Work with Employees to Formulate Action Steps to Achieve Each Objective Assign Responsibility for Implementing Each Action Step to a Specific Employee Clarify the Role of Each Employee in Supporting the Implementation of the Plan Provide Management Support (e.g., Direction, Budget, Training) for Employees Evaluate the Results of Implementing the Action Steps Against Your Initial Objectives Modify the Objectives or Action Steps Based on Your Evaluation