Slides from my MeetIT16 Conference session in Milan on December 14th 2016 Original abstract: "IBM Connections is so full of features and capability, even well versed IBM Connections users, admins, community owners and managers may not know them all. Curious about trips and tricks on getting the most out of Connections? Join Femke as she shows you 10 things you might not have known about IBM Connections that provide an even better grasp on social enterprise. Ranging from why “likes” are actually useful, all the way to the intricacies of activities and files. This session is valuable for your own productivity development or to expand your companies knowledge base!"

1. Make Your Data Work for You
Making the most of IBM
Connections - 10 things
every User should know
Femke Goedhart
Business Consultant

2. Femke Goedhart
• Business consultant
• Social Business Adoption & Analytics
“I help users make sense of IT and IT make
sense of users”

3. Make Your Data Work for You
In the beginning there was...
Social1.

4. IBM Connections, nice..... But what is it?!?

5. YOU, ME, ALL OF US
• We can’t do it all alone!
• We need each other to “be our best”
But
• We are not all in the same place…
• We are not all in the same time zone…
• We are not all working on the same thing at the same time…
“Together we know more!”

6. It’s all about collaboration

7. CULTURE

8. Make Your Data Work for You
To share or not to share...
That is NOT the question2.

9. Community vs Individual sharing
Shared
ownership
Individual
ownership &
manual sharing

10. Community versus stand alone
Cloud users only have private files....

11. Access & security
PUBLIC RESTRICTED PRIVATE

12. Granular access rights within communities
OWNERS
OR
MEMBERS?

13. Make Your Data Work for You
Files, files, files...
Or attachments?3.

14. Attachments vs Files

15. Attachment vs Files

16. Attachments
• Static
• Part of parent item
• Replaceable not editable
Files
• Editable
• Versioning
• Linking
• Commenting
• Likes
• Sharing*
• Co-authoring
Files
*If it is a personal file

17. Make Your Data Work for You
What’s happening?!?
Being in the know4.

18. <Crickets>.....

19. Push / Pull
Intranet
IBM
Connections

20. Follow, follow, Follow....!

21. Circles of influence...
Is owner off... Is shared with...
Has 10
Followers
Has 2
Followers
Has 45
Followers

22. Community: Member <> Followers <> Active Users
Who is really active.....
* Screenprint is taken from the Community Details page of ConnectionsExpert, an analytics reporting tool for IBM Connections

23. Make Your Data Work for You
Hello?!?
Getting noticed5.

24. Circles of influence... Posting for optimal effect

25. @mentioning

26. Make Your Data Work for You
Activities
Let’s organize that6.

27. Activities – controlling your tasks

28. To Do versus Entry

29. It’s all about the To Do’s!

30. Integration in sidebar allows for drag & drop of mail

31. Integration in sidebar allows for drag & drop of mail

32. Showing your activities in your agenda

33. Showing your activities in your agenda

34. Want to make your users happy...? Kudos Boards

35. Make Your Data Work for You
Connected!
The world outside the browser7.

36. Integration

37. Automatic versioning!!

38. Make Your Data Work for You
Blogs vs Wiki’s
News vs documentation8.

39. Blog = News, updates, one off -> Timely!
• Allows you to postpone posting...

40. Wiki = Manual, instructions, documentation -> Ongoing
• Compare versions

41. Make Your Data Work for You
What’s in a like?!?
No it isn’t Facebook...9.

43. Effects of Liking
• Appreciation & Feedback
• Distribution & recommendation
• Adding value (search index/filtering)

44. Make Your Data Work for You
Search and you will find!
Sometimes...10.

46. Search operators
• Use tagging to increase findability!
• Use search operators like: OR, * and ( ) to enhance your search results!

47. Make Your Data Work for You
Questions!
Now it’s your turn...

48. Don’t despair but adoption is never done

49. Headquarters, Austria:
panagenda GmbH (Ltd.)
Schreyvogelgasse 3/10
AT 1010 Vienna
Phone: +43 1 89 012 89
Fax: +43 1 89 012 89-15
E-Mail: info@panagenda.com
Headquarters, Germany:
panagenda GmbH (Ltd.)
Lahnstraße 17
DE 64646 Heppenheim
Phone: +49 6252 67 939-00
Fax: +49 6252 67 939-16
E-Mail: info@panagenda.com
USA:
panagenda Inc.
60 State Street, Suite 700
MA 02109 Boston
Phone: +1 617 855 5961
Fax: +1 617 488 2292
E-Mail: info@panagenda.com
Germany:
panagenda Consulting GmbH (Ltd.)
Donnersbergstraße 1
DE 64646 Heppenheim
Phone: +49 6252 67 939-86
Fax: +49 6252 67 939-16
E-Mail: info@panagenda.com
The Netherlands:
Trust Factory B.V.
11th Floor,
Koningin Julianaplein 10
NL 2595 AA The Hague
Phone: +31 70 80 801 96
E-Mail: info@trust-factory.com
© 2007-2015 panagenda
Make Your Data Work for You
Business Consultant
@FemkeGoedhart
http://femkegoedhart.com
Femke.Goedhart@panagenda.com
+31 6 25400482