The document proposes actions to improve conditions for employees at American Eagle. It identifies issues with work, pay, promotion opportunities, supervision, and job design. Suggested actions include job rotation, raises, bonuses, and training supervisors. These changes aim to increase motivation, satisfaction and retention. While some costs are expected, overall the proposals are meant to benefit both employees and the company.

1. Improving American Eagle
Justin Mersinger Shamyra Leak
Megan Fenimore Jaime Szyarto

2. JDI Areas We Targeted:
Work on the Job
Pay
Supervision on
the Job
Opportunities
for Promotion

3. JDS Areas We Targeted:
Task
autonomy
Task
feedback
Task variety

4. An Example of Work on the Job

5. Problems with Work on the Job:
No skill
variety/ Boring
No task
autonomy/ Not
challenging
No feedback

6. Our Specific Actions to Enhance Work
on the Job:
1. Job rotation
2. Job
enlargement
3. Job
enrichment

7. Questions & Answers
Q: How costly would Q: Would there be
these actions be for any potential
the organization? problems that may
arise from these
A: The only action
actions?
that should be costly
is job rotation A: Some employees
because people will may be less
have to be trained in productive. More
more areas. supervision may be
needed. It also may
disrupt work flow.

8. Questions & Answers Cont’d:
Q: Will all employees like Q: How would the
these changes? changes we make
A: Some employees may impact other people
not feel as if their inputs
in the organization?
match their outputs.
A: It would force the
Also, employees who
managers to be more
need to be told exactly
what to may not like organized.
these changes.

9. Pros/Benefits
Job rotation: Reduces boredom, increases
motivation, more knowledge of how the job
works, more flexibility
Job enlargement: Reduces boredom, given
additional responsibilities
Job enrichment: Reduces absenteeism and
turnover, increases satisfaction

10. An Example of
Promotion Opportunities

11. Problems with Promotion
Opportunities:
There are none!
There are only 2
positions: employee
and manager
The chances of
advancing to manager is
slim to none.

12. Our Specific Actions to Enhance
Promotion Opportunities:
Create a level
between employee
and manager that
employees can
advance to such as
Lead cashier or Lead
sales representative.

13. Questions & Answers:
Q: How costly would Q: Would there be
these actions be for any potential
the organization? problems that may
arise from these
A: It would obviously
actions?
be more costly
because the “lead A: It could cause
employees” would competition and/or
need to be paid a resentment
little more than the between
regular employees. employees.

14. Questions & Answers Cont’d:
Q: Will all employees How would the
like these changes? changes we make
impact other people
A: All employees
in the organization?
probably wouldn’t
like the changes. A: It will reduce
However, most overload for the
should like knowing managers because a
that if they work chain network would
hard, they have a be established.
good chance of being
promoted.

15. An Example of Pay

16. Problems with Pay
No raise
Minimum wage
No holiday bonuses
No commission
No overtime pay for
overnight shifts

17. Our Specific Actions to Enhance Pay:
Some kind of raise,
maybe $.50, every six
months.
Give holiday bonuses to
year-around employees.
Give commissions
based on employee
sales.
Give time and a half for
the overnight shift.

18. Questions & Answers:
Q: How costly would Q: Would there be
these actions be for any potential
the organization? problems that
A: It would be may arise from
obviously in the
these actions?
short run, but not in
A: There shouldn’t
the long run.
be any.

19. Questions & Answers Cont’d:
Q: How would the
Q: Will all
changes we make
employees like
impact other people
these changes?
in the organization?
A: Yes A: It would have a
good impact on the
managers because
they will be able to
keep workers.

20. An Example of the Supervisors

21. Problems with Supervisors
Product orientated vs. marketing orientated/ Too pushy
Don’t have adequate knowledge of job
Role conflict
Aren’t reasonable when employees need to take off
Give employees several tasks to do at the last minute
(Role overload)
Don’t have basic managerial skills
Unprofessional
Violate employee’s personal space
Cut employees’ shifts without proper notification

22. Our Specific Actions to Enhance
Supervision on the Job
Supervisors needs to receive training or pass
some kind of test
Supervisors should be promoted employees or
at least have manager experience in retail
Supervisors should attend workshops every so
often.
Supervisors should be more professional.
Supervisors should be respectful of
employees.

23. Questions and Answers:
Q: How costly would Q: Would there be
these actions be for any potential
the organization? problems that may
arise from these
A: Training would
actions?
obviously be costly;
however it is A: No problems
necessary. should arise from
our suggestions.

24. Questions and Answers Cont’d:
Q: How would the
Q: Will all
changes we make
employees like impact other people in
these changes? the organization?
A: Yes, because A: This would make
everyone, supervisors
their supervisors
and employees, better
would be better. off.

25. Conclusion