I was happy to kick off the inaugural UX Centre Stage (2017) with this conversation about the UX practice and ways to create opportunities and craft your career.
You can find the full presentation on YouTube: https://www.youtube.com/watch?v=l5R_tKAQ65c
6. UX as a discipline…
• Develops a deep understanding of user needs,
challenges, and expectations
• And uses it to inform the design
• Of the experience that users have with
products, websites, and services.
7. How UX helps
• Defines, reframes, and refocuses the
problem space
• Brings user awareness and perspective
to projects
• Balances user needs with business objectives
• Crosses channels to promote cohesive experiences
13. Overlap
• Overlap is where collaboration happens
• UX collaborates with many groups and disciplines
• We build and share context
• And bring passion and empathy for people
14. Aspects of UX
• Trip O’Dell makes this distinction:
• Artisan
• Storyteller
15. Artisan?
…sweats the details whether it’s the easing in an animated
transition, the polished comp, or the pixel-perfect CSS and
assets that go from prototype to final shipping product
• Intensely focused
• Passionate about craft
17. Or storyteller?
Radical generalist who is really curious and likes to engage with
stakeholders, users, and develop a vision
• Empathetic
• User-focused
• Strategic
• Researcher
18. Storyteller
• Identifying user challenges and attitudes
• Creating personas, scenarios, journey maps
• Defining structures and workflows
19. Is this right?
• Which is a better fit for you?
• Are you both?
• Or could you stretch a little?
22. Remember that house diagram?
• Renovations should have the same elements
• Strategic foundation - understand user needs
• Structural interior - provide a good
underlying architecture
• Sensory exterior - make the design usable
and pleasing
23. If they don’t…
• The kitchen can look slick
• But function poorly
25. What I learned through
years of contextual observation
• Our kitchen layout was pretty functional
• But it could still be optimized
• And we also needed
• Desk space for phone and recharging
• Discreet dining area for dogs
31. Structural interior
• What sort of task flows are required?
• Where does the infrastructure - like outlets and
faucets - need to be?
32. Space and traffic flow
• From and to other rooms (multi-channel)
• Within the space
33.
34. Proximity and task flow
• USB charging near desk
• Cutlery – dishwasher to drawer
• Cooktop – pots and pans, cooking oil
35.
36.
37.
38. Sensory exterior
• Create design that engenders trust and reflects
the brand
• Make things discoverable and provide
affordance for what can be done
42. UX is a journey
Or, you can get there from here
43. Walking you through
So, now that we’ve defined the thing,
let me walk you through my journey
and what I’ve kept with me
44. BA in Canadian
literature, philosophy
MA in rhetoric, tech
writing co-ops
Tech writer in
big companies
Tech writing
team lead
Information
architect
UX team
lead
UX lead in
an agency
UX lead in a
small tech
company
Product design
team manager
Library and info
science classes
UX
practitioner
Learning
Doing
*
*
* Not mutually exclusive
46. Tech writer in
big companies
Tech writing
team lead
Information
architect
UX team
lead
UX lead in
an agency
UX lead in a
small tech
company
Product design
team manager
Library and info
science classes
UX
practitioner
BA in Canadian
literature, philosophy
MA in rhetoric, tech
writing co-ops
47. Education
• File under – Well, that was fun. Now what?
• Learned – Many things, some practical,
some not, but critical thinking.
• Opportunity – Co-op was a good chance to
explore jobs.
• Longevity – Always be learning!
48. Tech writer in
big companies
Tech writing
team lead
Information
architect
UX team
lead
UX lead in
an agency
UX lead in a
small tech
company
Product design
team manager
Library and info
science classes
UX
practitioner
BA in Canadian
literature, philosophy
MA in rhetoric, tech
writing co-ops
49. Tech writer
• Explored – Company size, culture
• Collaborated – Talked to customer-facing
teams to learn about users
• Learned – To take ownership of my career
• Opportunity – Saw a gap, and asked for a
mandate to shift to information architecture
50. Tech writer in
big companies
Tech writing
team lead
Information
architect
UX team
lead
UX lead in
an agency
UX lead in a
small tech
company
Product design
team manager
Library and info
science classes
UX
practitioner
BA in Canadian
literature, philosophy
MA in rhetoric, tech
writing co-ops
51. Tech writing lead
• Explored – Leadership and mentoring
• Learned – Wasn’t done being an individual
contributor
52. [Inflection point]
• Reflected – Writing was what I had to do after I
researched, organized, structured, and labeled.
• Learned – To let go of something of something I self-
identified with, was good at, but didn’t want to do.
• Did – Myers-Briggs and Skills Inventory to reflect on
what I wanted and request the IA role more strongly.
53. Tech writer in
big companies
Tech writing
team lead
Information
architect
UX team
lead
UX lead in
an agency
UX lead in a
small tech
company
Product design
team manager
Library and info
science classes
UX
practitioner
BA in Canadian
literature, philosophy
MA in rhetoric, tech
writing co-ops
54. Library and info science
• Explored – Berry picking, taxonomies.
• Learned – It’s okay to be feral. And quit.
55. Tech writer in
big companies
Tech writing
team lead
Information
architect
UX team
lead
UX lead in
an agency
UX lead in a
small tech
company
Product design
team manager
Library and info
science classes
UX
practitioner
BA in Canadian
literature, philosophy
MA in rhetoric, tech
writing co-ops
56. Information architect
• Learned (feral) – Content audits, card sorts,
user research, SEO.
• Did – The things, established a practice.
• Helped – Writers think differently about content.
57. Tech writer in
big companies
Tech writing
team lead
Information
architect
UX team
lead
UX lead in
an agency
UX lead in a
small tech
company
Product design
team manager
Library and info
science classes
UX
practitioner
BA in Canadian
literature, philosophy
MA in rhetoric, tech
writing co-ops
58. UX team lead
• Explored – Advocating for the practice,
creating broader process.
• Did – Mentored about understanding business
culture and having empathy for stakeholders.
• Learned – It’s hard to both lead a team and
create a complex, content-rich website.
59. [Inflection point]
• Reflected – Had to choose to focus.
• Learned – To ask for what I needed to succeed.
• Did – Focused on the website and continued to
connect with the UX team.
60. Tech writer in
big companies
Tech writing
team lead
Information
architect
UX team
lead
UX lead in
an agency
UX lead in a
small tech
company
Product design
team manager
Library and info
science classes
UX
practitioner
BA in Canadian
literature, philosophy
MA in rhetoric, tech
writing co-ops
61. UX practitioner
• Collaborated – Established rapport with team in
Sweden and created alignment.
• Shared – Openness, trust, and commitment to
excellent work.
• Helped – Created context for others.
• Learned – I liked the agency feel.
62. [Inflection point]
• Chose – To shift to an agency.
• Did – Presented to UX groups, treated my
resume and materials as a storytelling and
branding exercise.
63. Tech writer in
big companies
Tech writing
team lead
Information
architect
UX team
lead
UX lead in
an agency
UX lead in a
small tech
company
Product design
team manager
Library and info
science classes
UX
practitioner
BA in Canadian
literature, philosophy
MA in rhetoric, tech
writing co-ops
64. UX lead - agency
• Collaborated – Engaged others early and
often.
• Identified – Ways clients could overcome
obstacles (stakeholder empathy).
• Learned – Liked variety and pace, but user
research was a hard sell.
65. Tech writer in
big companies
Tech writing
team lead
Information
architect
UX team
lead
UX lead in
an agency
UX lead in a
small tech
company
Product design
team manager
Library and info
science classes
UX
practitioner
BA in Canadian
literature, philosophy
MA in rhetoric, tech
writing co-ops
66. UX lead – small tech
• Learned – Ambiguity is an opportunity. Trust is
important.
• Created – An opportunity to conduct research
through being empathetic and collaborative.
• Helped – Colleagues shift from a features
mindset. Verbs!
67. [Inflection point]
• Sought – Feedback from others before my next
move.
• Did – Shifted my focus to leadership. Formalized
the mentoring I’ve done informally for years.
68. Tech writer in
big companies
Tech writing
team lead
Information
architect
UX team
lead
UX lead in
an agency
UX lead in a
small tech
company
Product design
team manager
Library and info
science classes
UX
practitioner
BA in Canadian
literature, philosophy
MA in rhetoric, tech
writing co-ops
69.
70. Product design leader
• Exploring – Maturing a UX practice in an
organization rooted in engineering.
• Doing – Advocating for a practice. Up, down,
sideways.
• Caring – About culture, morale, coaching, and
creating room to do good work.
71. Speaking of leading
• What do we look for?
• Practice knowledge, of course – tell your story
• But also lots of soft skills – attitudes toward
learning and others
76. The building
• Overlap is where collaboration happens
• Artisan or storyteller? Or both?
77. The journey
• Always be learning
• Take ownership of
your career
• It’s okay to be feral
• Do the things
• Have empathy for
stakeholders
• Create context for others
• Ambiguity is an
opportunity
• Always be advocating