1.
Finding your
service delivery manager
SquirrelNorth
FERNANDO CUENCA
fernando@squirrelnorth.com
T h e s c a r y q u e s t i o n o f
“ w h o ’ s r e s p o n s i b l e f o r
d e l i v e r y h e r e ? ”
August 22nd, 2022

2.
SquirrelNorth
CONSULTING | TRAINING | COACHING
MARTIN AZIZ FERNANDO CUENCA JAMES STEELE ALEXEI ZHEGLOV

3.
Why is
this important?

4.
Understanding
Responsibility
https://responsibility.com/category/resources/workshop/responsibility-quick-start/

5.
Understanding
THE SDM ROLE

6.
Understanding
THE SDM ROLE

7.
Understanding
THE SDM ROLE

8.
FINDING
YOUR SDM
The Algorithm!

9.
IMPLEMENTATION
PATTERNS

10.
SDM AT
THE FRONT DESK

11.
SDM
BY COMMITTEE

12.
SDM BY
FUNCTIONAL AUTHORITY

13.
SDM/SRM
tandem

14.
What’s common?
What’s not…

15.
SDM
IN DENIAL

16.
TOO MANY
SDMs IN THE KITCHEN

17.
SDM as
partial Gatekeeper

18.
Wrapping up…

19.
To Learn more…
https://www.squirrelnorth.com/articles

20.
SquirrelNorth
s q u i r r e l n o r t h . c o m
Finding your
service delivery
manager
T h e s c a r y
q u e s t i o n o f
“ w h o ’ s
r e s p o n s i b l e f o r
d e l i v e r y h e r e ? ”
+
THANK YOU!
Q & A
FERNANDO CUENCA
fernando@squirrelnorth.com
@fer_cuenca
August 22nd, 2022