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Esri UC2013 . Technical Workshop .
Speed Geeking
2013 Esri International User Conference
July 8–12, 2013 | San Diego, California
Transforming good experiences into
great & engaging user experiences
Frank Garofalo
User Experience Team Leader
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Transforming good experiences into
great & engaging user experiences
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
Image source: https://www.touchofmodern.com/sales/smart-green--4/ball
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Transforming good experiences into
great & engaging user experiences
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
Image source: https://www.touchofmodern.com/sales/smart-green--4/ball
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Image source: https://www.touchofmodern.com/sales/mykonos--4/kaos-black
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
chapter one:
goodexperiences
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Image source:http://warriorfitness.org/wp-content/uploads/2012/05/confused.jpg
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
minimalconfusion
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Image source: http://nika-newmedia.blogspot.com/2011/04/grandma-is-going-online.html
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
minimalfrustration
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Image source: http://farm3.static.flickr.com/2098/2348825482_6de76d5d1d.jpg
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
increase
productivity
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
Image source: http://meganlmeek.files.wordpress.com/2013/05/baby.jpg
accomplishment
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Image source: http://watchfulsavvy.files.wordpress.com/2013/05/change-and-build-the-new-socrates.jpg
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
great&engaging
experiences
chapter two:
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Image source: http://watchfulsavvy.files.wordpress.com/2013/05/change-and-build-the-new-socrates.jpg
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
chapter two:
great&engaging
experiences
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
loyalty
personalization
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Image source: http://o.aolcdn.com/dims-shared/dims/TRAV/1/592/592/90/http://o.aolcdn.com/hss/storage/adam/2327c92912b6ab24322925ab853ee41c/10_08_DL_04883.jpg
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
emotion& excitement
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Image source: http://www.movpins.com/big/MV5BMjE1NTgwMTEwN15BMl5BanBnXkFtZTcwNDMyNTIyMw/still-of-freddie-highmore-in-charlie-and-the-chocolate-factory.jpg
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
loyalty
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
technology
chapter three:
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
chapter three:
"Art challenges technology
but technology inspires art."
~John Lasseter
technology
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Based on: http://www.fishidy.com/interactive-fishing-maps#
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
Detectlastlogin
&newcapabilities
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
terminology
&targetaudiences
Esri UC2013 . Technical Workshop .
Image source: http://xxlightsourcexx.deviantart.com/art/Mario-vs-Bowser-146659053
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
just-in-timeassistance
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Image source: http://watchfulsavvy.files.wordpress.com/2013/05/change-and-build-the-new-socrates.jpg
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
take aways
chapter four:
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Image source: http://watchfulsavvy.files.wordpress.com/2013/05/change-and-build-the-new-socrates.jpg
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
chapter four:
“there is always a
better way to do it, find it”
~ Thomas A. Edison
take aways
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Based on Simon Sinek’s Golden Circle - (http://addicted2success.com/videos/video-what-makes-the-most-inspiring-people-and-organizations-so-successful/)
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Image source: http://globaltolerance.com/local/views/uploads/images/large/1364397862_20130327152422_7178402051530f26c0a923_32824157_576376812_8610167209_l.jpg
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
Image source: https://www.touchofmodern.com/sales/smart-green--4/zen
…a few techniques for
Transforming good experiences into
great & engaging user experiences
Esri UC2013 . Technical Workshop .
User Experience (UX) Summit
Wed, 1-5 pm Room 33BC
Design Matters:
“The new elements of Esri Design”
Thurs, 9-10 am Room 12
Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux
Transforming good experiences into
great & engaging user experiences
@fgarofalo | #EsriUX #SpeedGeeking #EsriSG
Esri UC2013 . Technical Workshop .
Esri UC2013 . Technical Workshop .
User experience (n.)
a person's perceptions and
responses that result from
the use or anticipated use of a
product, system or service
source: ISO 9241-210
Transforming good experiences into great & engaging user experiences
Transforming good experiences into great & engaging user experiences
Transforming good experiences into great & engaging user experiences
Transforming good experiences into great & engaging user experiences

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Transforming good experiences into great & engaging user experiences

  • 1. Esri UC2013 . Technical Workshop . Speed Geeking 2013 Esri International User Conference July 8–12, 2013 | San Diego, California Transforming good experiences into great & engaging user experiences Frank Garofalo User Experience Team Leader
  • 2. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Transforming good experiences into great & engaging user experiences @fgarofalo | #EsriUX #SpeedGeeking #EsriSG Image source: https://www.touchofmodern.com/sales/smart-green--4/ball
  • 3. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Transforming good experiences into great & engaging user experiences @fgarofalo | #EsriUX #SpeedGeeking #EsriSG Image source: https://www.touchofmodern.com/sales/smart-green--4/ball
  • 4. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Image source: https://www.touchofmodern.com/sales/mykonos--4/kaos-black @fgarofalo | #EsriUX #SpeedGeeking #EsriSG chapter one: goodexperiences
  • 5. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Image source:http://warriorfitness.org/wp-content/uploads/2012/05/confused.jpg @fgarofalo | #EsriUX #SpeedGeeking #EsriSG minimalconfusion
  • 6. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Image source: http://nika-newmedia.blogspot.com/2011/04/grandma-is-going-online.html @fgarofalo | #EsriUX #SpeedGeeking #EsriSG minimalfrustration
  • 7. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Image source: http://farm3.static.flickr.com/2098/2348825482_6de76d5d1d.jpg @fgarofalo | #EsriUX #SpeedGeeking #EsriSG increase productivity
  • 8. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux @fgarofalo | #EsriUX #SpeedGeeking #EsriSG Image source: http://meganlmeek.files.wordpress.com/2013/05/baby.jpg accomplishment
  • 9. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Image source: http://watchfulsavvy.files.wordpress.com/2013/05/change-and-build-the-new-socrates.jpg @fgarofalo | #EsriUX #SpeedGeeking #EsriSG great&engaging experiences chapter two:
  • 10. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Image source: http://watchfulsavvy.files.wordpress.com/2013/05/change-and-build-the-new-socrates.jpg @fgarofalo | #EsriUX #SpeedGeeking #EsriSG chapter two: great&engaging experiences
  • 11. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux @fgarofalo | #EsriUX #SpeedGeeking #EsriSG loyalty personalization
  • 12. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Image source: http://o.aolcdn.com/dims-shared/dims/TRAV/1/592/592/90/http://o.aolcdn.com/hss/storage/adam/2327c92912b6ab24322925ab853ee41c/10_08_DL_04883.jpg @fgarofalo | #EsriUX #SpeedGeeking #EsriSG emotion& excitement
  • 13. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Image source: http://www.movpins.com/big/MV5BMjE1NTgwMTEwN15BMl5BanBnXkFtZTcwNDMyNTIyMw/still-of-freddie-highmore-in-charlie-and-the-chocolate-factory.jpg @fgarofalo | #EsriUX #SpeedGeeking #EsriSG loyalty
  • 14. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux @fgarofalo | #EsriUX #SpeedGeeking #EsriSG technology chapter three:
  • 15. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux @fgarofalo | #EsriUX #SpeedGeeking #EsriSG chapter three: "Art challenges technology but technology inspires art." ~John Lasseter technology
  • 16. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Based on: http://www.fishidy.com/interactive-fishing-maps# @fgarofalo | #EsriUX #SpeedGeeking #EsriSG Detectlastlogin &newcapabilities
  • 17. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux @fgarofalo | #EsriUX #SpeedGeeking #EsriSG terminology &targetaudiences
  • 18. Esri UC2013 . Technical Workshop . Image source: http://xxlightsourcexx.deviantart.com/art/Mario-vs-Bowser-146659053 @fgarofalo | #EsriUX #SpeedGeeking #EsriSG just-in-timeassistance
  • 19. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Image source: http://watchfulsavvy.files.wordpress.com/2013/05/change-and-build-the-new-socrates.jpg @fgarofalo | #EsriUX #SpeedGeeking #EsriSG take aways chapter four:
  • 20. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Image source: http://watchfulsavvy.files.wordpress.com/2013/05/change-and-build-the-new-socrates.jpg @fgarofalo | #EsriUX #SpeedGeeking #EsriSG chapter four: “there is always a better way to do it, find it” ~ Thomas A. Edison take aways
  • 21. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Based on Simon Sinek’s Golden Circle - (http://addicted2success.com/videos/video-what-makes-the-most-inspiring-people-and-organizations-so-successful/) @fgarofalo | #EsriUX #SpeedGeeking #EsriSG
  • 22. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Image source: http://globaltolerance.com/local/views/uploads/images/large/1364397862_20130327152422_7178402051530f26c0a923_32824157_576376812_8610167209_l.jpg @fgarofalo | #EsriUX #SpeedGeeking #EsriSG
  • 23. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux @fgarofalo | #EsriUX #SpeedGeeking #EsriSG Image source: https://www.touchofmodern.com/sales/smart-green--4/zen …a few techniques for Transforming good experiences into great & engaging user experiences
  • 24. Esri UC2013 . Technical Workshop . User Experience (UX) Summit Wed, 1-5 pm Room 33BC Design Matters: “The new elements of Esri Design” Thurs, 9-10 am Room 12
  • 25. Esri UC2013 . Technical Workshop . Speed Geeking | #speedgeeking #esriuc #esriux Transforming good experiences into great & engaging user experiences @fgarofalo | #EsriUX #SpeedGeeking #EsriSG
  • 26. Esri UC2013 . Technical Workshop .
  • 27. Esri UC2013 . Technical Workshop . User experience (n.) a person's perceptions and responses that result from the use or anticipated use of a product, system or service source: ISO 9241-210

Notes de l'éditeur

  1. This template is based onEsri Corporate Templatev1.1, March 7, 2013See http://arczone/resources/presentations.cfmfor more sample files and help.
  2. https://www.touchofmodern.com/sales/smart-green--4/zenhttps://www.touchofmodern.com/sales/smart-green--4/ballhttps://www.touchofmodern.com/sales/mykonos--4/kaos-blackhttps://www.touchofmodern.com/sales/naxart-city-states--2/california-watercolor-map
  3. Chapter 2:great & engaging experience…focus all of your energy not on fighting the old, but on building the new.
  4. Chapter 2:great & engaging experience…focus all of your energy not on fighting the old, but on building the new.
  5. EsriDev Summit - Jared SpoolEmotion - vacation planning & excitement: before, during, and after
  6. Chapter 2:great & engaging experience…focus all of your energy not on fighting the old, but on building the new.
  7. Chapter 2:great & engaging experience…focus all of your energy not on fighting the old, but on building the new.
  8. Detecting last login and when new capabilities are implemented
  9. Adapting systems to target audiences:GIS expert - point, polygonBusiness Executive - location, area
  10. just-in-time assistanceProviding in context help /assistance just as a person is about to perform the task / action for the first time.Think about playing a video game as a novice….just as your about to take on a challenge,the games provides a suggestion for a new action
  11. Chapter 2:great & engaging experience…focus all of your energy not on fighting the old, but on building the new.
  12. Chapter 2:great & engaging experience…focus all of your energy not on fighting the old, but on building the new.
  13. STRATEGYInitial consultation with an architect to capture the ideas and needs of the future-homeownerDefine high-level concept – addressing “why?”Identify target-end user(s) – addressing “who?”Identifying the problem, solution, and benefitCollecting ideas from key stakeholders
  14. https://www.touchofmodern.com/sales/smart-green--4/zenhttps://www.touchofmodern.com/sales/smart-green--4/ballhttps://www.touchofmodern.com/sales/mykonos--4/kaos-blackhttps://www.touchofmodern.com/sales/naxart-city-states--2/california-watercolor-map
  15. https://www.touchofmodern.com/sales/smart-green--4/zenhttps://www.touchofmodern.com/sales/smart-green--4/ballhttps://www.touchofmodern.com/sales/mykonos--4/kaos-blackhttps://www.touchofmodern.com/sales/naxart-city-states--2/california-watercolor-map
  16. STRATEGYInitial consultation with an architect to capture the ideas and needs of the future-homeownerDefine high-level concept – addressing “why?”Identify target-end user(s) – addressing “who?”Identifying the problem, solution, and benefitCollecting ideas from key stakeholders