In April 2016, Findwise opened the fifth annual Enterprise Search and Findability Survey to investigate how search is managed and used globally. Mattias Ellison presents some of the most interesting founds at Findability Day 2016 in Stockholm.

2. mattias
ellison
Findwise

3. Enterprise Search & Findability Survey
2016
Findability Day, Stockholm

4. FINDABILITY
TRENDS
STRATEGY
IN FOCUS
www.findwise.com/Enterprise-Search-Findability-Report-2016

5. Increasing business expectations

6. High dependency on findability
>50%

7. Increasing user expectations
>>‘Difficult' or 'very difficult' for
users to find information<<
>>‘Dissatisfied' or 'very dissatisfied'
with existing search application(s)<<
>40%
1/3

9. Limited resources/staff
>>More than 1 FTE in
Search Programme/Team<<

10. Main obstacles to improving findability
1. Lack of management attention
2. Lack of search resources/staff
3. Lack of data/information ownership
4. Poor information quality
5. Lack of search ownership and mandate

11. Search and Findability strategy
The purpose is typically to define:
• The desired findability state
• Guidelines and activities for how to get there

12. Strategy and budget
With
strategy
Without
strategy
>>Dedicated budget for
improving findability<<

13. Strategy and Search Programme
With
strategy
Without
strategy
With
strategy
Without
strategy
>>More than 1 FTE in
Search Programme<<
>>Cross-organisational responsible
for search and findability<<

14. Strategy effects 2012-2016
With
strategy
Without
strategy
With
strategy
Without
strategy
>>‘Easy' or 'very easy' for users
to find information<<
>>‘Satisfied' or 'very satisfied' with
existing search application(s)<<

15. Growing interest in strategy
>>Have a strategy for
improving findability<<

16. Strategy model - From current to desired state
CURRENT
STATE
DESIRED
STATE
Challenges
and scope
Vision
and effects

17. Think BIG

18. Think BIG – Start small

20. Strategy model - Fill the gaps
CURRENT
STATE
DESIRED
STATE
Challenges
and scope
Success factors and activities
Vision
and effects
Business
Users
Information
Technology
Organisation

21. mattias.ellison@findwise.com