As with any large up-front investment, management understandably demands proof that an enterprise search investment will pay off. How do you verify that your significant investment in findability with enterprise search technology supports your business expectations? Effect Analysis identifies the true benefits of improved findability and will assist you in proving return on investment (ROI).

1. Findwise Skills
Findability Effect Analysis
As with any large up-front investment, management understandably demands proof that an
Enterprise Findability investment will pay off. How do you verify that your significant investment in
Findability by enterprise search technology supports your business expectations? Findability Effect
Analysis identifies the true benefits of improved Findability and will assist you in proving return on
investment (ROI).
Why?
A well-designed and maintained Enterprise Findability solution helps you turn the information overload
at your company from a storage problem into a valuable asset of organisational knowledge. It can be
easy to quantify the value of improved Findability on an e-commerce site (increased sales) or a company
call centre (shorter response times, reduced costs). But how do you calculate the ROI where there is an
indirect impact on higher profit and reduced costs?
There is no easy way to interlink saved or earned money from co-workers having accurate information
for decision-making, being more innovative or less frustrated. The Findwise Findability Effect Analysis
addresses this difficulty. The purpose of the method is to identify and measure the real business effects
of Findability.
What?
Findability Effect Analysis is all about analysing the business effects and value of Findability. Findwise
has helped several large companies discover and measure the true value of improved Findability using
our straight-forward Findability Effect Analysis method. We know what to expect from enterprise search
technology and how to squeeze the greatest value from it. Thanks to our experience in measuring the
effects of improved Findability, we can help prove your investment is worthwhile.
Initially we help you define the effects that you want your Findability solution to have on your business.
For example, improved decision-making support, reduced time spent on searching and duplicating work
or increased collaboration. With these targeted effects in mind, we study how users interact with the
Enterprise Findability solution as well as ask them how they value it. This enables us to get a complete
picture of both perceived value and actual usage. We study both the current information-seeking behav-
iour at your company as well as how users interact with the new Enterprise Findability solution. The
comparison of data provides an excellent estimate of the value of improved Findability within your or-
ganisation.
Findwise | www.findwise.com | info@findwise.com

2. Case Study: Analysing effects of Enterprise Findability solution
This case study describes how Findability Effects Analysis was used to verify the business effects of a
new Enterprise Findability solution implemented at a large multinational company based in Sweden.
Business challenge Findwise Solution Result and Effects
The customer wanted to re- After defining the desired As shown in the graph, compari-
place an old Intranet search effects, a baseline study was sons between the old and new
tool with an Enterprise Finda- conducted measuring the cur- solution clearly showed desirable
bility solution providing quick rent Findability using search logs business effects with the new
access to all desired corporate and co-worker interviews. After solution. More users were using
information. While creating the new solution had been the search application as a
the new solution Findwise was launched and used for some means to find the information
also asked to help verify that months, the procedure was re- they needed and it clearly helped
it had the desired impact on peated pinpointing improved co-workers do their jobs much
existing business processes. performance of selected tasks. more efficiently.
The new Enterprise Findability
solution has had a great impact
on many targeted effects. The
graph shows the improvement
in percentage as compared to
the Intranet search tool used
prior to the launch of the new
solution.
About Findwise
Findwise helps you to reach your business goals by making information findable. Our impressive track
record includes implementing hundreds of search driven Findability solutions that have provided easy
access to all desired information, both inside and outside the firewall. Findability by Findwise is all about
meeting your various information access needs and maximising business value from search technology
investments. Our customers are located in various countries and industries with a common desire to
make relevant information available to both employees and customers.
We are a vendor independent expert with knowledge and experience from the leading enterprise search
technology platforms: Autonomy IDOL, Microsoft (SharePoint and FAST Search products), Google GSA,
IBM OmniFind, LucidWorks Enterprise and Apache Lucene/Solr (Open Source). We take pride in offering
a large number of unique search related skills in areas such as usability, linguistics, information manage-
ment and security. By combining our technical expertise and unique skills we can help you avoid the
common pitfalls, tailoring a Findability solution to meet the needs of your organisation, today and in the
future. Will you be next to benefit from Findwise expertise?
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Findwise | www.findwise.com | info@findwise.com 2012-05-14 v. 1.4