Join Giles Heckstall-Smith as he shares his experience and inside knowledge on: • How TA tech fits into a resourcing strategy and realising its full potential • How to measure the true ROI of recruitment technology • How to procure the right solution with confidence • Setting yourself up for success – aligning with stakeholders and creating productive partnerships with your provider • Product roadmaps, integrations and development – making sense of it all!

1. Jobtrain.co.uk
Talent Acquisition and
your technology
How to make it work for you!

2. Can TA and tech ever
be friends?
Trust, understanding, communication, teamwork and support

3. What are we going to cover today?
How tech fits into a resourcing strategy and
how to realise its full potential
Measuring the real RoI of Recruitment
Technology
Buy the right solution with confidence
Set yourself up for success – stakeholder alignment
and forging the best partnerships with your provider
Product roadmaps, integrations and development -
making sense of it all

4. How TA tech fits into a
resourcing strategy and how to
realise its full potential

5. Too many
candidates
Struggling to
find talent
Lots of
candidates AND
attrition
Reactive
What are your specific challenges?…
Technology is an enabler
not a solution in itself
Fix the basics first
Start with Why?

6. Too many
candidates
Reactive
Struggling to
find talent
Lots of
candidates AND
attrition

8. Model – focus on attraction
• Poor quality candidates
• Roles unfilled
• Hiring Manager dissatisfaction
• Impact on business
High touch solution with focus on
attraction, sourcing, engagement and
experience

9. Auto Testing
Intervention
Model – focus on screening and assessment
• TA resource spent identifying and separating
quality vs unsuitable candidates
• Increased time to hire at sourcing stage
• Hiring Manager dissatisfaction
Low touch automation
for job / strengths /
values fit

10. How to measure the real RoI of
Recruitment Technology

11. Strategic RoI of performing TA + Tech
using plans and pipelines = reduced
business cost of ‘empty chairs’
= more diverse networks of potential hires
= increased ability to
secure and select strongest talent first
and preboarding process and
experience = increases engagement and reduces time to
settle and perform + reduced attrition

12. We stop when they start

13. Strategic RoI of performing TA + Tech

14. Cost centre
4
Proactive
Reactive
Risk
Control & visibility
Trusted Advisor
Profit enabler
1
2
3
TA maturity – tech should advance this
Recruitment engine

15. How to procure the right
solution with confidence

16. Finding suppliers
Similar customers / sector experience
Use your trusted networks
Don’t get stuck in the weeds! Ask suppliers how
they’ll help you achieve your big picture objectives
No substitute for experience – people, product maturity,
flexibility and security!
Often overlooked – can I work with these people?
Stakeholders - consult them and seek their involvement
Scenarios based demos

17. Making sense of commercials –
scoping and implementation

18. Making sense of commercials –
licence and support fee

19. What’s included/hidden costs
✅ Integrations
✅ Onsite meetings
✅ Ad-hoc training
✅ Tweaks and changes
✅ Support – limits?
✅ Upgrades
Look out for hidden costs

20. Challenge yourself before committing
• Is training, support and guidance freely available?
• Drivers for user adoption? (empowerment, engagement, efficiency)
• Do I feel like I know, like trust and can work with these people?
• Solve my specific challenges?
• Meet the business needs?
• Deliver against our users’ needs?

21. Set yourself up for Success

22. Stakeholders and Success
Ask the vendor to become a stakeholder / partner in
delivering your commercial and strategic objectives
Ensure you have a dedicated success manager
Remember to measure your RoI
Align with internal stakeholders - seek
support/sponsorship whilst keeping them consulted
and informed

23. Scoping, implementation and change
Are you fully supported by your vendor
to make a success of the project?
If resource is tight or you don’t feel
confident – call in some expertise. It’ll
save you ££ and frustration down the line
Don’t let the pursuit of perfection take
precedence over pragmatism

24. Service and support
Don’t suffer in silence -
escalate - are you being
listened to?
Business is hard won –
your vendor should be
willing to go the extra mile
Expect clear communication
and responsiveness
Transparency in SLAs and
support requests

25. Product roadmaps, integrations
and development - making
sense of it all

26. Tickets
Hygiene factors –
stability and performance
Innovation
Integrations
Dev teams and structure
Demystifying development

27. Roadmaps, innovation and integration
Use your voice
Critical friends
User groups and community
How vendor roadmaps are
conceived and communicated
Integrations – assessment, HR & payroll, pre-
employment checks, job boards (ecosystems)

28. Final thoughts
Align, and consult with ALL stakeholders early and get them
onboard and ‘in the room’
Clearly define the challenges you are looking to
solve with the tech
Be clear on the specific RoI and base this on strategic business
impact – don’t forget to measure it!
Establish partnerships based on understanding, trust,
communication, teamwork and support

29. Jobtrain.co.uk
+44 (0)161 850 2004
Thanks for watching!
giles@jobtrain.co.uk