Candidate Experience, has been a top HR buzzword for years – but what are we really doing about it, and how are we really building great Candidate Application Experiences? In this session, Holly Hare-Scott, Pass Technology and Jason Saunders, Computacenter will take a deep dive into building memorable Candidate Application Experiences and show you how to continually optimise them in your organisation. Learning Objectives: • What are Candidate Application Experiences? • Why these first candidate interactions are so important... • Building a world-class Candidate Application Experience from scratch

1. COMPUTACENTER & PASS – WORKING
TOGETHER

3. Pre - PASS
Candidate requires a
customer security clearance

4. l © Computacenter 20174
Day 1
Day 2
Jason or Jason’s manager submits an internal request for a customer specific security clearance
Request is received and checked by the Computacenter Personal Screening Team
There is incorrect / missing data on the request. The request is rejected by the Computacenter Personal
Screening Team.
Jason or Jason’s manager submits a NEW internal request for a customer specific security clearance
Request is received and checked by the Computacenter Personal Screening Team
As all of the required information is available and correct the Computacenter Personal Screening Team
print a copy of the customer specific screening document and send via Royal Mail (recorded delivery)
to the applicant

5. l © Computacenter 20175
Day 5
Day 10
Applicant or applicants manager chases CC Personal Screening Team for update as documents not
received
CC Personal Screening Team requests recorded delivery reference number and chases Post Office
CC Personal Screening Team send new set of customer specific documents to alternative address via
recorded delivery
Candidate confirms receipt of document
Candidate is chased to complete document

6. l © Computacenter 20176
Day 15
Day 21
Candidate returns documents to Computacenter Personal Screening Team
Day 16
Documents are checked and verified by the Computacenter Personal Screening Team
Documents are missing information. Candidate is contacted via email / telephone and information is
requested
Candidate sends required information which is checked and verified by the Computacenter Personal
Screening Team
Candidate is chased for missing information
Day 25

7. l © Computacenter 20177
Day 26
Day 28
Computacenter Personal Screening Team start the screening process
Day 27
Computacenter Personal Screening Team request CRB / AML / Credit Check etc
Computacenter Personal Screening Team request employment references
Candidate updates Computacenter Personal Screening Team with required information
Issue with dates regarding employment, Computacenter Personal Screening Team contact the candidate
(email / telephone) requesting information
Day 29

8. l © Computacenter 20178
Day 30
Day 35
Credit Check is returned
Day 31 AML Check is returned
CRB is returned
Referencing is complete
Day 40
Day 41
Candidate has passed customer security clearance and is informed
Candidate has been moved onto new customer account, no longer requires this customer clearance
however does require new customer clearance – Please start again

9. Computacenter & PASS
Candidate requires a
customer security clearance

10. l © Computacenter 201710
Day 1
Day 2
Candidate submits an internal request for a customer specific security clearance
Request is received and checked by the Computacenter Personal Screening Team
There is incorrect / missing data on the request. The request is rejected by the Computacenter Personal
Screening Team.
Candidate submits a NEW internal request for a customer specific security clearance
Request is received and checked by the Computacenter Personal Screening Team
As all of the required information is available information is transferred immediately into PDC and a link
is sent to the candidate

11. l © Computacenter 201711
Day 5
Automated chase mail is sent to the candidate
Candidate completes application in PDC and submits to Computacenter Personal Screening Team
There is incorrect / missing data on the request. The request is rejected by the Computacenter Personal
Screening Team. Request is returned to the candidate
Candidate completes application in PDC and submits to Computacenter Personal Screening Team
Request is received and checked by the Computacenter Personal Screening Team. Supplied information
is validated and application is pushed into PASS for verification
CRB & Employment referencing is sent via PASS to required authorities / destinations. All other checks
are requested on line

12. l © Computacenter 201712
Day 7
Day 10
AML and Credit Checks are returned. Pass is updated
Day 8 Referencing is returned. Pass is updated
All information is validated. Candidate has completed clearance. Candidate is informed. Candidate is
cleared to work on customer assignment
CRB is returned. Pass is updated
Day 11

13. l
BENEFITS TO COMPUTACENTER
• SEAMLESS TRANSITION & INTEGRATION INTO THE CC NETWORK
• STREAMLINED END TO END PROCESS
• MAJOR TIME, ACCURACY & COST EFFICIENCIES
• SECURITY AWARENESS & FOCUS
• IMPROVED EMPLOYEE ENGAGEMENT
• ENHANCED USER EXPERIENCE

14. l
QUESTIONS