The Emerging Social Intranet

We
are
the
people

join
the
real-‐/me
conversa/on!

INSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.se

About
me?

IMHO!


Wayﬁnding

why
do
we
get
lost?


Intranet
today:a
challenge
for
the

future…..

•  Expressed
business
demand

  Findability

  Connec/vity
/
Connec/ng
People

  Interoperability
/
Integrated

  Ease-‐of-‐use

  Externalisa/on

  Mobility

•  ’Intranet
as
plaMorm’
a
sanity
check?
A
holis/c
world
view
to
the
enterprise

informa/on
environment!

  Open
Intranet
–
interorganisa/onal

  Collec/ve
mind,
’the
stream’

  Web
Squared,
entering
the
informa/on
shadow?


Generic
Business
Drivers

See also slide notes

Findability


Insomnia?

Enterprise Content Management

Controlled Vocabularies
Information Architecture
Ontology
Search Engine refinement
Folksonomy Taxonomy
Analytics
Information Models
Meta data

Knowledge Management

Information Management Search Patterns


Framtidens kunskapshantering via Sociala Medier

Interoperability


Chaos
or
order?


http://www.flickr.com/photos/
marc_smith/


Adapta/on

Strategy
Architecture
Agile
Knowledge
Flux Roles
Process
Networking

Everyday Intelligence
Governance
Emergent Tools
Open

Arbitrary Management
Demystify


What
do
these
have
in
common?


Every
Large
web
site
is
a
complex

adap2ve
system

•  John
Holland

”A
complex
system
is
a
dynamic
network
of

agents
(which
may
represent
cells,
species,

individuals,
ﬁrms,
na/ons)
ac/ng
in
parallel,

constantly
ac6ng
and
reac6ng
to
what
the

other
agents
do

Source: http://en.wikipedia.org/wiki/John_Henry_Holland

Individual
agents
constantly
ac/ng

and
reac/ng

Source: Louis Rosenfeldt

Can
we
Govern
a
series

of
moving
targets?


More
from
John
Holland:

•  ”the
control
of
a
complex
adap/ve
system

tends
to
be
highly
dispersed
and

decentralised…

•  ”the
overall
behaviour
of
the
system
is
the

result
of
a
huge
number
of
decisions
made

every
moment
by
many
individual
agents.”


Persuade
the
end-‐user


•  Hot
triggers
in
the
pathway
of
the
end-‐user
(B.

J
Fogg)

•  Triggers,
mo/va/on
and
ability


The emerging Intranet….


Intranet Portal


Future web site rely on metadata


Case: Pepsi

Källa: Presicent INSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.se

Case: Wiki


Case: OCÉ Ideas!


The
everyday
stream……

Twitter/Yammer
IM
(AIM/MSN/Skype)

The Collective Mind
(real-time stream….)


Information Shadow


Q&A

Fredric
Landqvist,
Researcher
&
Senior

Informa/on
Management
Strategy
Consultant

frelan@chalmers.se

hbp://www.linkedin.com/fredriclandqvist

hbp://www.facebook.com/fredric.landqvist

hbp://www.twiber.com/ﬂandqvist

hbp://ﬂandqvist.wordpress.com

fredric.landqvist@viktoria.se
,
fredric@landqvist.se


Appendix

•  Informa/on
Management

•  Governance
(collabora/on)

•  Social
Media

•  Future
web
desktop

•  And
more….


Internet


Web
Desktop


Intranet content provision


Intranet Governance


The Emerging Social Intranet

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