App Broker 2016 for ServiceNow enables the ServiceNow Service Portal to function like an enterprise app store that is also capable of optimizing license usage, maintaining license compliance and controlling deployment of desktop, mobile and cloud applications. The new solution permits organizations to significantly enhance their investment in the ServiceNow platform with service catalog managment to improve efficiency, reduce costs and lessen software audit risk.
Improving the User Experience - The importance of a seamless user experience is becoming more and more crucial for the enterprise. Whether it is streamlining the time it takes for a user to request software, or providing users a single portal for all request types, companies are spending more time, and more money, on providing users the frictionless experience that they have become accustomed to with their personal devices (e.g. iPhone App Store).
Increasing License Savings - Companies continue to mature their SAM practices, and still search for new savings, with the goal to reduce their overall spend on software. Reclamation campaigns do well to reduce shelf ware, reallocate licenses, and reduce renewal costs, however, there is still risk of overspend by being over complaint. The goal is to balance the enterprise perfectly between compliance, and over compliance, to maximize the company’s investment in software.