Florian Champagne

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I am a Product Manager with more than 4 years experience in developing and building innovative projects in social media, saas and enterprise software. Passionate about new technology and innovation, I graduated with a master’s degree in industrial engineering and entrepreneurship from Ecole Centrale Marseille in south of France. I dedicate myself to build digital projects. In 2009 I developed interactive & social media projects in a marketing agency. In 2010 I helped an ambitious enterprise social network company redesign its business strategy and bring a new product to the market. I love travelling and discovering new cultures. After 3 years working in Hong Kong, I moved to the Sil...

asia retail social crm

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Florian Champagne

Présentations

Empower your customer to build your Social CRM strategy - Asia Retail 2012

J’aime

The Rise of Social Customer Service - Luke Brynley-Jones, Our Social Times

How to help your fans help you! Nico Henderijckx, Sony

Gamification 101: Design the Player Journey

The 5 Must-Avoid Collaboration Mistakes

The Social Retailer: what ‘social’ means for the future of commerce

Enterprise 2.0 Summit 2012 Closing Keynote - Next-Generation Ecosystems And its Key Success Factors

Enterprise 2.0, french touch : the white paper

Attributes of a Socially Optimized Business

Employee First Customer Second

How to create advocacy and conversation, Planning-ness 2009

Introduction to Social Media in Asia

How to promote your brand using social media

2011 Kickoff Event Presentation Materials: Community in the Enterprise