5. Documents required (mandatory) for the
registration
Certificate of Incorporation issued by Registrar of
Company
Memorandum and Article of Association
Board resolution or Power of Attorney authorizing
the authorized signatory with attested signatures.
A note on the nature of business / activities of the
proposed OSP
Note: Documents must be certified with seal by either Company Secretary or one of the Directors of the
Company or Statutory Auditors or Public Notary.
6. Write out your business plan
based on the type of call
center you want to start with.
This will help you determine
your total cost of ownership.
You may seek capital help
from reputed agencies.
7. Invest in the necessary
equipment to run your
home business.
Computers
Office supplies
Headsets
Phones
Cloud telephony service
8. Gain clients
Contact businesses and other call centers that
outsource their work.
Be transparent
Follow through every time
Declare what you don’t know
Promise less and then deliver more
Listen and respond
9. Hire a workforce.
Choose services from a hiring firm if required to get the right
people, when you need them. You can get staff with desired
expertise for different purposes like:
Inbound sales
In bound customer service
Outbound lead management
In bound inventory management
In bound order entry
Outbound collections, and more
10. Training: I
Communication Skills
Training
Improved efficiency of communication skills
Enhances both internal and external customer service
performance
Empowered business relationships through enhanced
verbal communication
Increased workplace productivity and employee retention
11. Training: II
Telephone Etiquette
Training
Ways to make a Good First
Impression.
Effective Call Handling
Key Phases of an
Outbound/Inbound Call
Hold Procedure
Dead Air
Using the Right Tone of
Voice
Tips for Good Telephone
Etiquette
Forbidden Phrases to Avoid
Body Language over the
Telephone
Tele-conferencing skills
12. How to Improve Agent’s
Performance?
Invest with the right
Automatic Call Distribution
System
IVR-based call routing
Call monitoring
HD Video Collaboration
with Screen Sharing
Multiple Auto-Attendants
Real-time Queue Stats
CRM Integration service
Web-based Operator Panel
13. Have Question? Ask Us
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communication/posts
Website: http://www.fonebell.in
Email ID:sales@fonebell.in
Toll Free Number:1 800 3000 1127