Measures of Central Tendency: Mean, Median and Mode
Customer Excellence Scheme For External Issue[1]
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12. The Consultation Excellence Scheme The Charter commitment workshop Instead of relying on written commitments, ensure the attendance of all actively consulting departments at a thorough review of Charter principles Commitment level
13. The Consultation Excellence Scheme The Baseline Study TCI experience is unrivalled in this field But these are difficult! The optimum methodology is being constantly refined Commitment level
14. The Consultation Excellence Scheme The Capability & Skills Audits The original methodology was developed for the Consultation Strategies & Skills course; it has now been modified for more widespread use Commitment level
15. The Consultation Excellence Scheme Annual Programme Review Requires mix of documentation and face-to-face discussions. The object is to assess what’s required and see if their resource plans are up to the task. Implementation level
![The Institute & the need for recognition ,[object Object],[object Object],[object Object],Introducing the Consultation Excellence Scheme Commitment level Implementation level Achievement level](https://image.slidesharecdn.com/customerexcellencescheme-forexternalissue1-090417083242-phpapp01/85/Customer-Excellence-Scheme-For-External-Issue-1-1-320.jpg)
![The need for recognition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)