2020 - GrowmySME (Humberside) - Fraser Henderson

1. Your #GrowMySME
Webinar Programme
Funded by ERDF, we’re here to help SMEs across the Humber
To access our full programme of support including grants please
fill out an enquiry form at growmysme.co.uk

2. Emerging & disruptive
technologies
Friday funday
Fraser Henderson, Digital Technology Advisor
Date: 20th November 2020
Time: 10am – 11.30pm

3. • Total session length 1.5hrs
• Time for questions & discussion at the end
• Use the chat but don’t expect an immediate response
- I will review chat during session breaks
• Keep your microphone muted please to avoid unwanted noise during
presentation slides
• If there is a problem, I will try to reconvene within 10 minutes – else fail!
Housekeeping

4. Your host
Fraser Henderson (@frazzy123)
• Over 12 years working as an independent tech consultant and
as employee for tech firms
• Based in North Lincolnshire but serving clients globally
• Expertise in developing digital products & services, particularly
for public bodies
• Trainer and social media manager on the side!
• Doesn’t like butter on sandwiches or gravy

5. Ponder this – inclusive innovation
“The future is already here, it’s just not evenly
distributed”
-William Gibson

6. Most disruptive technologies
The Internet
Flight
Nuclear Fission
Electricity
Microprocessors
X-Rays
Rubber
Iron Smelting Gunpowder
Magstripe card
Not all innovations are disruptive,
even if they are revolutionary. For
example, the first automobiles in the
late 19th century were not a
disruptive innovation, because early
automobiles were expensive luxury
items that did not disrupt the market
for horse-drawn vehicles.
When the technology that has the
potential for revolutionizing an
industry emerges, established
companies typically see it as
unattractive
-ignored for what is “popular”

7. Why does it matter?
“ it is not the most intellectual of the species that
survives; it is not the strongest that survives;
but the species that survives is the one that is
able best to adapt and adjust to the changing
environment in which it finds itself..”
-Darwin

8. Disruption. Technological versus non-technological
Not just about product!
-Trying a new tool
-Doing things differently
-Creating a more effective process
-Doing something new (e.g. new form of delivery or assembly)
-Doing something better
…organisational innovation?
Innovation is
not invention

9. Degree of novelty
Radical invention
Engineering capability or skills gap
Iranian centrifuge
Cost - Tesla
Prohibition – the atomic weapon
R&D – capabilities and secrets!

10. The “great technologies” (2012 UK GOV)
1. Big data and energy-efficient computing
2. Satellites and commercial applications of space
3. Robotics and autonomous systems
4. Synthetic biology (biology engineering)
5. Regenerative medicine (e.g. stem cell)
6. Agri-science
7. Advanced materials and nanotechnology
8. Energy and its storage
A further two technology areas were subsequently added to this
list:
9. Quantum technologies
10.The internet of things
Satellite
constellations
Artificial
Intelligence
Autonomous
vehicles

11. What near future disruptive tech is coming?
Blockchain
Modular
manufacturing
Automation
technology

12. What near future disruptive tech is coming?
Laser Weapons + electric
armour
Flexible screens
Hypersonic / pulse-jet
engine

13. What near future disruptive tech?
Hyperloop – 700mph
maglev
Aerogel (frozen fog) -
insultation
Airless tyre

14. What near-future disruptive tech is coming?
Augmented Reality
Food / urban farming
Personalised, targeted
advertising (MV)

15. What about the more distant future?
Frictionless bearings (high
temperature
superconductivity)
Electronic Nose
Asteroid mining (space)
Swarm robotics
Sniffing out CV-19 or
bad foods. Security.
Lower cost rare
metals
Defence / exhibition
Super efficiency.
Maintenance light wind
turbines. Kinetic power
storage units

16. Interlude

17. What are disruptive technologies?
Disruptive business model

18. Change is coming
Wireless internet
Mobile phone Payphone
Internet cafe
Cloud
Computing
Film rentals
(DVD)
Patents
Magazines
Kickstarter
Cebit
CES

19. What about adoption?
Hype cycle & maturity curve

20. Risks and challenges to disruptive tech
Compliance and legal – think Uber London!
Data breaches
User privacy
Fairness and equity
Safety
Ethics
Speed,
first to
market
Uncharted
territory
Destroys
healthy
competition

21. When it goes mainstream
Roadmap Investment
Ecosystem
integration
Policy
drivers
Demand
Sensible
value
proposition
Safety &
stability
Acceptance
Early
adopters

22. It pays to predict the future

23. Interlude

24. Radical #1 - Quantum 2.0
Problems
Miniaturisation
Noise
Need for “programming”
Science still not fully understood
Clocks
Computers
Sensors
Here today.
Five to 15 years

25. Quantum 2.0
See around corners
Easy oil discovery
Read minds
Quantum encryption
Solve complex maths
See through walls
Pinpoint accuracy without
GPS (subs)
Price time for
finance/navigation and
space navigation
Optical nano probes for
medicine
Quantum fence
Thermoelectric materials
(waste heat)
Room temperature
superconductors
(magnetic lev)
Geological event
detection
Gravitational telescope
Teledyne, QinetiQ, Toshiba

26. Radical #2 -Nuclear Fusion
Clean, unlimited power
Problems
Containment of plasma
Ready by 2025
Inputs
Lithium
Deuterium (distilled water)
Hydrogen

27. #3 Hydrogen economy = decarbonisation
Blue hydrogen from
methane (carbon
capture and stored)
(x2 more expensive than
natural gas)
Green hydrogen from
electrolysis
(x4 expensive than
natural gas)
By 2023, 20% of “piped”
gas is hydrogen
Heat pumps or new boilers?

28. Hydrogen (fuel cell)
Hyundaii Nexo
2022

29. Fuel cell

30. Radical #4 - Nanotechnology
A nanometer is one-billionth of a meter. In comparison, a human hair
is about 100,000 nanometers in diameter. Understanding and control
of matter at the nanometer scale
Nanobots to
repair your cells
Nanoprobe
Nano
engineered
materials
Thermopower
(heat 2 waste)

31. Interlude

32. What about CV-19?
A lack of willing
entrepreneurs?
A lack of investments?
A surge in health related
innovations
A renewed drive for
innovation as a response
to crisis
An era of “giant-tech”
companies
Fear as a weapon
How have local companies
adapted?

33. Ingredients for a culture of innovation
• Create time and design spaces for people to be productive (“Google Time”)
• Flexibility (“Skunkworks” – see later)
• Fund it. Set challenges
• Collaborate (mix the disciplines)
• Welcome new ideas and reward innovation
• Experiment (R&D!) (innovation accelerator – it’s OK to fail!)
• Leverage diversity
• Train in creative problem solving

34. Drivers of innovation
Barriers

35. Innovate with revenue streams
• Dynamic pricing
(Ryanair)
• Charge for
everything
• Unbundling
• Alternative
revenue stream
(freight) – selling
the planes!

36. Where to start?
Problem
identification
Market
Research
Discover
needs &
pinch points
Ideation Pretotype Prototype
Instant quotes

37. Where do ideas come from?
Mistakes
Luck
Chance
Dreams
Trials
Observati
on
Space
To
Think
Letting
outside
in

38. Wheel of innovation

39. Skunkworks
Conceived in 1943, the Skunk
Works division—a name inspired by a
mysterious locale from the comic strip Li'L
Abner—was formed by Johnson to build
America's first jet fighter.
…or continuous innovation?
Companies now need innovation by design –
innovation and execution that work side-by-
side
IBM used the process to develop the IBM PC
Philips & Hue Lightbulb.
• Skunk were advanced/disruptive product groups
organisational isolated from the rest of their company
• Skunk works had control over their sales channel
• World-class R&D groups that didn’t control the channel
often saw their innovation die internally
• Skunk works looked much like a start-up
• Skunk works epitomised innovation by exception

40. Interlude

41. Fintech
Santander – analyses your account for
duplicate spends. Leverage data
Pay as you go insurance (risk
variation, pausing, vehicle tracking)
Crowdfunding/microfinance
Bitcoin
Learning Apps
Chatbots

42. Proptech

43. Regtech / Legaltech
Think scores on the doors
Track and trace
Food chain blockchain
Social listening
Digital identities

44. Edutech
teachable
Code for
kids

45. Before you go – the futurology
Ageing workforce
• Intellectually
enhanced pets
• Conscious machines
• Androids
Natural resources
Abundance of energy
War over water
Travel
• Packetised rail travel
(0.5% track
occupancy)
• Supersonic return
• Powered roads
• Powered cycle lanes
• Maglev
Other
• Self sterilising surfaces
• Human skills (care
economy)
• Reversal of
globalisation
• Citizenship grades

46. Group discussion

47. Disruptive technology
Is your business ready?
How can you embed a culture of innovation?
What are the disruptive trends and technologies you
predict and how can you take advantage now?

48. Next ICT for Growth
Webinars

49. ICT for Growth Webinar Schedule
• 23/11 Advanced skills for the professional Webcam meeting
• 27/11 Why Google Analytics is a secret weapon to your business success
• 30/11 Smart Cities: how technology is affecting the way we live and work
• 4/12 How to plan an effective business website – Part 1
• 7/12 Upskilling for Digital - Training a Digital Ready Workforce
• 11/12 How to plan an effective business website – Part 2
• 14/12 How to improve your website user experience
• 18/12 Google Tools for your business

50. Digital Catalyst
Specialist Support

51. Digital Technology Experts will work with you to identify how digital
technology can support the achievement of your goals and objectives. A
typical project will cover the following stages:
• Stage 1 – Review your current levels of digital adoption and how technology is driving the
achievement of goals and objectives.
• Stage 2 - Analyse: review your processes, systems and customer journeys’ to identify where
and how digital technology can enhance performance.
• Stage 3 - Define: identify suitable and cost effective solutions and technology suppliers.
• Stage 4 - Implement: develop an implementation plan and identify the business support,
funding and finance required to execute the plan.
How Digital Catalyst Can Help

52. Digital Benchmark:
Maturity, Tech
Adoption, Business
Performance, Future
Aspirations
Expert Support
1. Prioritisation through
dialogue &/or digital
sprints
2. Specifying needs
including technology
selection
3. Commence
adoption/procurement
process
Digital Plan
Brokerage
Technology Provider
Selection
Overview

53. • Identifying which technologies will add value to businesses
• Judge which options offer value for money and will deliver the highest
return on investment, now and in the future
• Understand the knock-on changes that will be required (e.g. introducing
cloud computing could mean different security and working practices)
• Identify how different technologies will integrate with existing systems and
processes
• How to implement and manage the technology on an ongoing basis
Identifying Key Opportunities & Pain Points

54. Some example projects (far from exhaustive)
• Digital Marketing & Social Media Support
• Move operations to the Cloud
• Consolidate technology infrastructure
• Tools and applications to increase productivity
• Introduce Ecommerce
• Cyber security
• Online accounting
• Implementing Customer Relationship Management

55. • Bespoke, impartial 121 support for businesses from expert technology
specialists
• Assistance with any aspect of digital technology adoption, including working
more efficiently and effectively, developing new products and services,
enhancing your customer offer, winning more work with existing and new
clients, attracting and retaining staff, or keeping you safe with effective
security systems
• Brokerage to further support and grants/funding
• Hand holding to get started
• A short cut to the right solutions for businesses
• Become a better IT customer
Digital Catalyst Features in a Nutshell

56. • Increased Business agile, flexible and resilience
• Growth
• Higher profits
• Increased efficiency, reducing costs so you can deliver more for less
• Enhanced customer experience for existing and new clients
• Attract and retain staff
• Cyber safe
Outcomes: Real and Long Lasting Impact

57. Digital Catalyst Team Contact Details
T: 01482 686700
E: digitalcatalyst@winningmoves.com
W: https://www.growmysme.co.uk/ict/digital-catalyst/

58. Register your business at www.growmysme.co.uk/enquire-now/ to
become eligible for our full suite of business support:
Business support that make a difference
• Access to business grants and investment advisory
• 121 business growth advisory sessions
• 121 expert mentoring sessions
• Digital Catalyst, Supply Chain Network, Business Scale-
Up Support Programmes

59. Thanks for
attending