Personal Information
Entreprise/Lieu de travail
Greater Los Angeles Area United States
Profession
Consultant and Author Helping Small Businesses Excel.
Secteur d’activité
Apparel / Fashion
Site Web
http://www.hessconsulting.org
À propos
I have over 25 years of strategic and operational level consulting at Fortune 500 clients with IBM. While at IBM, I taught a week-long course of business improvement using process redesign to over 700 students. I am now helping small and medium businesses grow their revenue and reduce their costs using tools and techniques that are easy to understand and use. Call us at 562-254-1082.
Experience and Accomplishments
• Major Aerospace Company: I led an engagement to develop and implement seven major processes to support NASA programs. Processes included design, requirements management, program management and procurement.
• Financial Services Company – Using a process modeler, I captured t...
Mots-clés
customer experience
customer journey
redesign
process improvement
business process
business
Tout plus
- Présentations
- Documents
- Infographies