Advanced SIP: Communicating with Humans (Kamailio World 2019)
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(aka how to talk to people) Geared towards people who know SIP... using SIP skills to talk to people.
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Advanced SIP: Communicating with Humans (Kamailio World 2019)
- 1. Advanced SIP Communicating With Humans Kamailio World 2019 Fred Posner @fredposner
- 2. Agenda: Communicating with Humans 1) The Problem 2)Face to Face 3)E-Mail / Written 4)Summary
- 3. Who am I? ● Fred Posner ● North America ● @fredposner ● https://qxork.com ● Matrix!
- 4. The Problem
- 5. The Problem
- 6. New Problem?
- 7. The Problem
- 8. Let’s talk SIP ● Try not. Do or do not. There is no try. ● 200 or 400. There is no 100. ● Now talking to humans….
- 9. Face to Face Communication
- 10. From SIP... ● SIP: INVITE – Set-up the call – Then send media
- 11. Non-Verbal Communication ● INVITE ● Includes – Eye contact – Open Body Position – Fidgeting – Facial Expression
- 12. Initial Verbal Cues / SDP ● Examine the CODEC ● NAT test ● Accent? ● Mutual language may not be primary CODEC ● Double Meanings
- 13. Sending SDP ● People you’ve met – Hi – How are you? – Positive Remark ● New People – Nice to meet you, I’m Fred. – Did you travel far to get here?
- 14. SIP: Keep Alives Avoid Dropped Calls
- 15. Inquire / Follow-up / Relate ● Inquire: Ask a sincere question ● Follow-up: Ask a follow- up question ● Relate: Share something related to their response. ● Keeps conversation going ● Requires Listening (aka the most important part of talking)
- 16. Open vs Closed Questions ● What do you do? ● Why are you looking for …? ● How did that go? ● Do / Does? ● How did you get involved in… ● What are the top two or three outcomes you'd like to see? ● What challenges does/did that process create?
- 17. REINVITE / NOTIFY ● Don’t be afraid to add more to the group ● It’s ok to change the subject ● Pick up on Non-verbal cues
- 18. Negative Non-verbal cues ● Avoiding Eye Contact ● Folding Arms ● Playing with Objects ● Forced Smile ● Too Much Nodding
- 19. Positive Non-verbal cues ● Open Arms ● Mirroring ● Body Space ● Eye Contact ● Smiling
- 21. Inherent Problems ● No non-verbal cues ● Harder to express feeling
- 22. New Conversation? ● Have a specific, clear reason to converse ● Keep it short ● Avoid long articles, videos ● Positive vs Negative
- 23. General Tips ● Less is more ● Be Professional ● Always be kind
- 24. Next step...
- 25. Let’s talk to someone new.
- 26. Thank You Questions? Comments? Fred Posner @fredposner https://qxork.com