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Believing in Innovation – Marketing as a Must

                     Entrepreneurship in
                     Technology Ventures

                          ETH Zürich
                     21st September 2010



                                 Cuno Singer, lic.rer.pol
                         Managing Director Dyson SA (Schweiz)
What is frustration?
Agenda

  1. Dyson (45 min):
     History
     Company values
     Technology/products


  1. Feedback (10 min)
Who is James Dyson?
Growing up in Norfolk (GB)
From a creative do-it-yourselfer …
… to an inventor




                   Sea Truck
Dyson history – the beginning




The James Dyson story begins in the late ‘70s. A small group of young design
                                                                  projects
engineers gathered around James Dyson to work on different projects in
Dyson’
Dyson’s garden shed.
Bags clog
From inspiration …
… to the first bagless vacuum cleaner in the world
Dyson is different
 Spinning air creates   Higher speed gives         More cyclones create higher
 centrifugal force.     higher centrifugal force   suction power
Constant suction
Other advantages of the cyclone system


 • No additional cost
   Bag/filter -> CHF 420 over 5 years

 • Less energy consumption
    CH average 2009; 1’806 watt
    Dyson; 650 up to 1’400 watt

 • Since 2008: 5 years guarantee
Other “bagless” vacuum cleaners clog
Clean expelled air
3 years and 5’127 prototypes later
Another 3 years and 5 continents later




G-Force
 1985
DC01
1993
Dyson today




 Source: - Dyson Limited
Dyson floorcare volumes 2009


                               Distributors
                                    2%
                Asia/Pacific
                                                UK
                    8%
 Europe                                         23%
  21%




     Canada   Japan                           USA
       4%      8%                             34%
Dyson today (MAT 2009)


         36,8%
                   18,2%



     29,2%


          2
         13,9%                     13,2%




                                     23,9%


      20,1%
                 25,1%     15,7%
Dyson today (MAT CH 2009)
Dyson today (MAT CH 2009)
Company values
Frustration
Frustration




     1862     1950   2008
Solution (2009)
Not every good idea is a success
Alec Issigonis with his first Mini
I’ve
I have not failed. I ve just
found 10,000 ways that
won’t
won t work.




                               Thomas Edison
Edgar Rutter
President Hoover
Believing in Innovation – Marketing as a Must




  Communication         NPD                   Distribution
  TV                    Make things work      Better floor
  PR                    better – as well in   presence
                        new categories
  More layers – more                          Trained and
  messages                                    motivated store
                                              staff



            Aftersales Support – Call Center
TV commercial 2010
Print
PR




                                                               Swiss Innovation Forum
                                            20min: JDA
                  NZZ: Airblade

NZZ: DC31




                                                    Workshop

                       Bilanz: press trip                        Saldo
SF1: Press trip
Dyson Academy
Dyson philosophy

                   “Design is not about the way a
                   product looks, but the way it works.

                   At Dyson over 450 scientists and
                   engineers work in Research and
                   Development. They’re employed as
                   true innovators - challenging existing
                   technology to create everyday
                   products that work better for the
                   consumer.”
Balloons and Dyson Air Multiplier fans
Questions/Feedback

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