The document discusses lessons learned from creating a functional team culture at Scripps Networks. It emphasizes the importance of having shared goals and recognizing the value of teams. It also stresses approaching work with curiosity and ambition, as well as customers and colleagues, with empathy. Finally, it provides tips for how to be awesome, including getting together in person, creating a team agreement, emphasizing empathy, and continually improving.

1. The Human Side of Lean
Lessons Learned from Creating a Functional Team Culture
at Scripps Networks
Freyja Balmer - @bettyrocker
Michael Greene - @greeneysays
#HumanSideofLean

2. Context is critical, and it is
everyone’s responsibility to insist
on it.

3. Own your baggage.

4. Privilege actual
productivity and value
creation over the
output of “busy work.”

5. Have shared
Goals.

7. Recognize the value
of teams.

8. Ship things that are not
perfect, and in some
cases, craptacular.

9. Approach your work
with curiosity and
ambition.

10. Approach your
customers, and one
another with
Empathy.

11. In order to generate value, you
need to take ownership of your
team culture.

12. How to Be Awesome
• Get together in person
• Make sure you have a shared vision and shared goals
• Create a Team Agreement
• Talk about your prioritization frameworks – what will you focus on and why
• Look at data and figure out what data you’re missing
• Test things. If you don’t have A/B testing capabilities, run a variation for a
week against a control. Interview people, even coworkers. Run surveys.
• Empathize with your users, customers, and each other. Empathy is
contagious.
• Learn from your mistakes, and celebrate that.
• Keep improving.
• Be excellent to each other.

13. Michael Greene
@greeneysays
Freyja Balmer
@bettyrocker