<audio> Oftentimes, new technology and automation hamper the customer's experience. Customer Service professionals need to be involved in the selection and adoption of new productive technologies for enterprises, and also for individuals to ensure that huge mistakes are not made. The link to the full audio from the speech can be found here - http://goo.gl/pdHDxy - Listen in as you vide the slides for a full experience. Then, send email to fwc-servinv@aweber.com - the autoresponder will respond with more information related to customer service produced by Framework Consulting.