PPT Overview of Jon Shende IT Operations & IT Security Management experience

1. Jon Shende FBCS CITP
Director IT Operations

Global Client Facing Executive

Experience working with a variety of Industries
- Telecom
-Internet Service Providers
-Pharmaceuticals
-Oil, Gas and Chemicals.

Global Business Experience
-U.K. RIM Countries, Caribbean

2. Qualifications
-Chartered IT Professional (CITP) U.K
-MSc -IT Security Royal Holloway University
focus on Operating Systems, Network and Computer
Security, IT Management, Computer Crime & Forensics
-Post Grad Certificate Business Administration (MBA program)
-Advanced Computing -University of Oxford
-Versed with ISO27001/2, SOX 404, SAS 70
-6 Sigma -DMAIC, FMEA (failure mode & criticality analysis)
-Work Ethic belief that there is always a solution that the right
attitude, skills and team effort will create.

3. Achievements
Revenues and performance over career
For one company contributed to new business revenues exceeding
quota by 125% to 314%
•
Took team ranking from 6
th
to 1
st
for 4 quarters.
• Implemented tools and policies for projects, improving
efficiency and adding 25% to revenues over 3 quarters
• Championed software and operational tools, enhancing
transparency and improving user training and productivity by
18% and reducing resource waste by 15% as a result.
• Responsible for a 10% reduction in IT equipment overhead by
upgrading legacy equipment to green-tech and utilizing a Cloud
Service Provider for non-classified functions.

4. Network Architecture
Network planning experience include :
-Selecting and deploying Intrusion Detection & Prevention
Systems
-Designed separate routes for web-facing equipment and
intranet with an implementation of layered access controls
-Security Policy Design and Disaster Recovery Planning
-Research on and eventual selection of VOIP service
-Presenting most suitable solutions to senior management
for seamless IT upgrades, migration and new installs.

5. Finance
Research, Negotiations and Performance
-Researched specs and costing for required equipment and
solutions
-Negotiated with vendors for supply contracts,reduced rates
based on five year operational estimates
-Managed SLA and contributed to SLA drafts for new
accounts
-Presented data for final approval to senior management
-Reputation for never overextending my budget, AND
maintaining quality.

6. Policy
Policy Consultations with own and client companies
-Experience chairing Steering committees
-Drafted Security and operational policies
This includes: access controls, system ownership
Audit (documentation) and compliance requirements
-Application of metrics guided by SOX 404, SAS 70, PC1
DSS, ISO 27001/2

7. Conclusion
Jon Shende - Director IT
-Creative, Experienced, Skilled at managing people within
multicultural environments
-Skilled at mitigating Risk, problem employees
-Extremely Solution focused with a customer centric and
service oriented mentality