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Getting the most from your web efforts:
Understanding the RAECS behavior model
Reach: how many see your message
Acquisition: how many find that initial
message compelling or relevant (or both)
Engagement: how many begin to form
a relationship or behavior pattern
Conversion: how many form a business
relationship with you.
Satisfaction: how many return for more,
tell their friends and so on
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A visitor behavior model for websites that need to achieve marketing or business objectives