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in-sight
THE PUBLICATION FOR SALES LEADERS


                                     Biggest and best yet
                                                                                                        ISSUE 5 2009



                                     500 Sales Leaders attended this                develop the Avon business. The number
                                     year’s Live Your Dream event, our              of trainees is up, the number of active
                                     biggest attendance yet. I hope that            Representatives is up and the average
                                     those of you who were there will go            earnings for all levels continue to rise.
                                     back to your teams and tell them               The earnings from your business can help
                                     what a good time you had! My                   you to fulfil your dreams but it’s at events
                                     sincere congratulations go to all the          like Live Your Dream where you really see
                                     achievers, but particularly to Anna            that all that hard work is worth it. As a
                                     Wachula for winning Team of the                group of people I feel that Sales Leaders
                                     Year and Anna Granger and Rebekah              truly embody positivity and I’m always
                                     Testar as Bronze achievers in the              very proud to be there. Here’s to 2010!
                                     Drive Your Dream incentive. And well
                                     done to lucky Michelle Clark who               Best wishes
                                     won the draw for the Mazda MX5 –
                                     I don’t think any of us will forget the
                                     look of amazement and shock on her
                                     face as she sat at the wheel!
                                     As I said at the event the role of the Sales   Richard Pinnock
                                     Leader continues to help to grow and           Executive Director, Sales




Let’s celebrate!
I’m just back from the Live Your     – one highlight of these events
Dream event; hello to anybody        is seeing people go up on stage
that I met – I hope you had          to celebrate the great things
a great time and didn’t have         that they have achieved. And
too bad a headache on the            there were some enthusiastic
Wednesday morning! Every             celebrations this year,
time that I go to this event         especially from Gail and Brian
I always come away full of           Reynolds and Anna Granger!
enthusiasm and motivation            For the full story of the event
– it’s infectious! Well done to      and the recognition winners
everyone who was recognised          turn to page 2.                 Nikki Hayhurst Editor, In-sight

 We would welcome any stories or ideas that you have for In-sight.
 E-mail us at in-sightmagazine@avon.com                                                                                in-sight
Sales Leader Events



     Live Your Dream 2009


    Tuesday August 25th                                                                    Hilton Birmingham Metropole

    A bright future
    President Anna Segatti welcomed everybody and
    spoke confidently of a bright future despite the difficult
    economic conditions. “Sales Leaders are the secret
    weapon for the company’s success. We work as a
    partnership; at the centre of everything is the shared
    desire to service, contact and care for Representatives
    and customers.”
    Results and plans
    Hosts Richard Pinnock (Executive Director Sales) and Paul
    Stephens (Sales Leadership Development Manager) spoke
    about the current business results and the plans to help your
    businesses to go forward. The strategy for this year will focus
    on TEAM:

    Training                                                           Affiliation
    • Developing a strategy for meetings and providing consistent      • National SMA (Spatial Mapping Application) should be
      training wherever you are in the UK.                               available by the end of the year.
    • Better recognition possibilities through accreditation and the   • Develop the Sales Leader Council – currently looking for new
      possibility of providing business training and qualifications.     members.
    • Plans to hold two larger training events rather than the Sales   • Develop and provide more information on webcasts and video
      Leader Roadshows - Blackpool 1st March and Swindon 3rd             presentations.
      March.
                                                                       Management
    Earnings                                                           • Taking the Business Guide online – see story on page 6.
    • Changes to improve the Fast Start Bonus.                         • Making changes to processes and providing more
    • Revamping the commission structure – for full details check        information on incentives and events to allow for better time
      out the website soon.                                              management.


2
    • Continue to develop incentives and bonus opportunities.          • Avon Leadership Model (ALM) – online management tool
                                                                         giving visibility of three generations and greater opportunities
                                                                         to communicate and work better and smarter.
Sales Leader Events
Live Your Dream 2009
Personal stories
Throughout the day Sales Leaders
gave their top tips, advice and personal
experiences via video and in person.
Executive Sales Leader Hannah Cooke
and Senior Executive Anna Granger spoke
with Region Manager Eddie Silcock (right)
about how Sales Leadership has changed
their lives. They have both taken the
step to leave full time employment and
concentrate on Sales Leadership.




                                            Recognition
                                            Top Earners (New) right
                                            1 Jeanette Coulson
 Stop, think and reflect                    Top Earners (Established) below, l-r
 Motivational speaker Paul McGee gave       1 Dave Carter
 a powerful presentation about how          2 Debbie Davis
 we look at our lives. Known as the         3 Anna Granger
 ‘SUMO’ man, Paul’s message to ‘Shut
 Up and Move On’ is not an aggressive
 demand, but more a way to deal with
 the challenges and issues that we
 may face in our business and personal
 lives. You can learn more about Paul’s
 philosophy and experiences at
 www.thesumoguy.com                         Highest Downline Growth (New) below    Highest Downline Growth
                                            1       Jeanette Coulson               (Established) below
                                            Joint 2 Caroline Snook                 Joint 1 Louise Carter
                                            Joint 2 Clare McDonagh                 Joint 1 Tony Testar
                                            Joint 2 Rosemary Walker                Joint 2 Gail and Brian Reynolds
                                                                                   Joint 2 Anna Granger
                                                                                   Joint 2 Julia Frankham

 Training break-out sessions
 During the event there was the
 opportunity to learn more about new


                                                                                                                     3
 products in Fragrance, Make-up and
 Jewellery as well as pick up tips and
 advice on selling and prospecting.
Sales Leader Events
    Live Your Dream 2009
    Recognition continued
    Highest Active Representative                                                          Highest Active Representative
    Growth (New)                                                                           Growth (Established) below
    1 Jeanette Coulson                                                                     1 Gail and Brian Reynolds
    2 Patricia Ashmore                                                                     2 Stuart and Lorraine Poulter
    3 Julia Buettner (right)                                                               3 Jane Hughes


    “I was amazed and shocked, it was a fantastic feeling at being recognised for my
    achievement. My hard work has really paid off especially with the great support and
    encouragement I have had from my team and my Business Development Manager Judith
    Perrett. The professionalism and hard work of Sales Leaders was obvious at Live Your
    Dream and has certainly inspired me to achieve even higher goals in the coming year.
    To everyone I would say live your dream - it will come true!” Julia Buettner
                                              Fastest to Executive Status
                                              Louise Carter (left)
                                              “I had an absolutely fabulous time at my very first Live Your Dream event! To have the
                                              opportunity to meet other Sales Leaders and people I have only ever seen in In-sight
                                              magazine was amazing. I was thrilled and surprised to receive my awards; achieving
                                              my goal of Executive level in a year was enough for me personally, but to receive
                                              recognition on top of that was an incredible feeling! When my name was called out I
                                              thought my heart was going to pop out of my chest!”
                                              I feel very privileged to work with an amazing group of people - a great upline team and
                                              my own downliners, who I am very proud of. Without them I could never have achieved
                                              Executive status and so I would like to thank them all for their support, dedication and
                                              hard work. I would also like to thank my ASM Deena Smith for her input and support.
                                              I do believe that if you have a definite goal, and a realistic timescale in which you
                                              want to achieve it, you can do anything. I completely believe in the Sales Leadership
                                              opportunity and know that being dedicated and excited is catching - people just can’t
                                              help but want to work with you if your enthusiasm shows.”




     Crusader Award launched
     In order to recognise the
     contributions that Sales Leaders
     make to the Breast Cancer
     Crusade fundraising from C16
     this year Avon will be tracking
     all donations made. Go that extra
     mile for the Crusade and you             Gail and Brian Reynolds celebrate winning a trip to New York!


4
     could be recognised at next year’s
     Live Your Dream event.                   Super League
                                              1 Gail and Brian Reynolds
Sales Leader Events
Live Your Dream 2009
Super League continued
2 Jane Hughes                                                                             3 Stuart and Lorraine Poulter
                                              “When I went up on stage I was a bag
                                              of nerves, emotional and excited all
                                              in one! On winning the Highest Active
                                              Representative growth award (the first
                                              time I was called up to go on stage) my
                                              team had to talk me into leaving the
                                              table I was so nervous! I only do Sales
                                              Leadership part time two and half days
                                              a week, so it took a lot of determination
                                              and planning to achieve. However I would
                                              say never give up at the first hurdle as
                                              tomorrow could bring you your next
                                              downliner! And set your downliners goals
 Jane Hughes on her way to                    and incentives to win on top of the other   Enjoy Paris: Anna Segatti and Richard
 collect her prize: a trip to Venice          incentives on offer, giving them two        Pinnock congratulate Stuart and Lorraine
                                              chances to win!” Jane Hughes                Poulter on winning a trip to the French capital

4    Rosemary Walker               28   Janet Dellaway                Super League winners 6-10
5    Patricia Ashmore              29   Liz Laws
6    Joanne Reynolds               30   Catherine Magee
7    Tracy Botley                  31   Clare Mcdonagh
8    Jeanette Coulson              32   Sarah Howroyd
9    Margo Atkinson                33   Caroline Snook
10   Pearl Gill                    34   Carol Whitson
11   Jane Barker                   35   Anne Boulton
12   Catherine Cray                36   Julia Frankham
13   Di Long                       37   Francine Wilson
14   Lynda Philips                 38   Julie Marriott
15   Kathy Mills                   39   Jane Walker
16   Nicola Farmer                 40   Gwen Turriff
17   Anne Perez                    41   Catherine Earley              Super League winners 11-30
18   Rebecca Thirsk                42   Robert Jones
19   Nicola Storey                 43   Ivan Magee
20   Joanne Mclachlan              44   Julia Buettner
21   Rebecca Brookman              45   B Mcstravog
22   Natalie Ellis                 46   Tony Testar
23   Corrine Stanton               47   Andrea Wootten
24   Janet Dore                    48   Erica Ayre
25   Jinette Rogers                49   L Kennerell
26   Dennis Sharp                  50   Michelle Clark
27   Erena Shaw                                                       Super League winners 31-50

Drive Your Dream incentive                      Repeat winners Dave Carter and Debbie Davis can
Gold winners                                    now keep their cars permanently after three years
Dave Carter                                     success. Time to clean them!
Debbie Davis


                                                                              No pic                                                    5
Sales Leader Events
    Live Your Dream 2009
    Drive Your Dream incentive
    continued
    Bronze winners
    Bronze winners
    Anna Granger
    Rebekah Testar




    Rebekah celebrates with husband Tony        Anna enjoys her new Mazda MX5


    President’s Award                          Car draw
    Jinette Rogers                             Michelle Clark




      No pic
                                                                                              Michelle Clark, who had achieved success
                                                                                              earlier in the evening in the Super League
                                                                                              got an even bigger surprise when her
                                                                                              name was draw out to win the Mazda MX5.
                                                                                              After celebrating on stage she was more
                                                                                              overwhelmed when she got behind the
     Jinette Rogers receives the President’s
                                                                                              wheel! Here she’s congratulated by fellow
     Award from Anna Segatti
                                                                                              Sales Leader Lynda Phillips.
                                               “Firstly I was very surprised by the nomination as I knew this alone was a huge honour.
                                               But you can’t imagine my surprise when it was my name up there on the screen as
    Team of the Year                           the winner! I just couldn’t believe it - my legs got a bit soft! I had joked with Richard
                                               Pinnock earlier that it would probably sound funny to hear Anna Segatti, with her Italian
    Anna Wachula                               accent, pronounce some really difficult polish name...and then when my team came on
                                               screen they were almost all Polish!
                                               I would like to thank everyone for working so hard this year: Bozena Szewczyk who got
                                               to Executive level, Teresa Sliwinska, Natalia Skala-Puch and Joanna Kalmuczak who all
                                               got to Advanced and Magdalena Patelka who is not directly in my team, but with whom I
                                               work closely. It was so nice to see my name there, but it was and is a team effort and as
                                               I said to them ‘Don’t congratulate me - congratulate yourselves as it is your success’.
                                               It was really good feeling when fellow Sales Leaders were coming to congratulate me.
                                               This is a great privilege and honour, especially when taking over from Gail and Brian
                                               Reynolds who won last year. Winning the ‘Team of the Year’ is not only great recognition,


6
                                               but in a way responsibility as my team needs to get ‘bigger, faster, stronger’ to live up
                                               to the prize and prove that it was not a random choice, especially with more and more
                                               competition in Sales Leadership every year.”                                          in-sight
Sales Leader incentives
New incentives announced
At the Live Your Dream event
the latest incentives for                                                                                                                                         Berlin is a historical city of contrasts and contradictions. This is
                                                                                                                                                                  your opportunity to experience the recent past as the unified city
                                                                                                                                                                  reinvents itself and looks to the future. Berlin offers some of the
2009/2010 were announced.                                                                                                                                         best nightlife in Europe with a very laid-back vibe: accessible yet
                                                                                                                                                                  cutting edge. Enjoy a relaxing coffee and cake in one of the many
Full details are available as                                                                                                                                     cafés, indulge in chic shopping or view abstract art. Discover
                                                                                                                                                                  a city whose past is written in history, but is anything but old
downloadable flyers on the                                                                                                                                        fashioned!


Sales Leader website
                                                                                                                                                                                     berlin top 20 trip
Top 20 Trip 2009/2010 –
destination Berlin!
                                                                                                       The scheme will be measured using the criteria below with the two elements equally weighted, 50:50
Berlin is a city of contrasts and                                                                      across Campaigns 13 2009 - C12 2010.
contradictions. This is your opportunity                                                                *Total generation 1-3 Paid Sales volume
to experience the recent past as the                                                                    **Generation 1-3 Active Representative*** Growth

unified city reinvents itself and looks to                                                       * paid sales = net sales less debt
                                                                                                 ** Generation 1-3 Active Representative growth = current campaign Generation 1-3 Active Representatives less C13 2009 Generation 1-3 Active Representatives.
the future. Berlin offers some of the best                                                       ***Active Representatives = qualifying orders


nightlife in Europe with a very laid-back
vibe: accessible yet cutting edge. Enjoy                                                     *Total generation 1-3 Paid Sales                                                         You can Drive Your Dream
                                                                                              volume                                                                                  This incentive gives Executive and Senior
a relaxing coffee and cake in one of the
                                                                                                                                                                                      Executive Sales Leaders the opportunity
many cafés, indulge in chic shopping or                                                      **Generation 1-3 Active                                                                  to drive a fantastic choice of vehicle for
view abstract art. Discover a city whose                                                       Representative*** Growth                                                               achieving Generation 1-3 Paid Sales
past is written in history, but is anything
                                                                                             *paid sales = net sales less debt                                                        targets. This year we are continuing to
but old fashioned!
                                                                                             **Generation 1-3 Active Representative                                                   offer three levels of vehicle (Gold, Silver
The trip will take place in 2011. The                                                          growth = current campaign Generation                                                   and Bronze). The incentive runs from C13
incentive runs from C13 2009 – C12                                                             1-3 Active Representatives less C13 2009                                               2009 – C12 2010.
2010 and will be measured using the                                                            Generation 1-3 Active Representatives.
                                                                                                                                                                                      But don’t forget this year’s trip
criteria right with the two elements                                                         *** Active Representatives
                                                                                                                                                                                      You can still work towards the 2008/2009
equally weighted, 50:50.                                                                         = qualifying orders
                                                                                                                                                                                      Top 20 Trip incentive until C18 2009 –
                                                                                                                                                                                      looking forward to seeing you in
     Drive Your Dream                                                                                                                                                                 Monte Carlo!
     2009/2010
     the incentive for Executive and Senior Executive Sales Leaders
                                                                                                                                                                                      The Sales Leaders listed below are
     The 2009/2010 Drive Your Dream incentive gives you a fantastic
     choice of vehicle if you reach the Annual Generation 1-3 Paid
                                                                                                                                                                                      currently in the Top 30 listing for the trip
     Sales target set out below. Would you go for a hot hatch, an
     executive saloon or the practical style of a 4x4? Depending
                                                                                                                                                                                      and were recognised at the Live Your
     on the level you reach the choice is yours. And you can even                                                                                                                     Dream event:
     choose the colour!

     The incentive runs from C13 2009 - C12 2010 (T/S C15 2009 - C14 2010) and is based on Generation 1-3 Paid Sales as
     detailed below:
                                                                                                                                                                                      Dave Carter                          Stuart Poulter
                              Bronze                                        Silver                                             Gold                                                   Gail Reynolds                        Andrea Wootten
       Annual                 £1.75M Generation 1-3                         £2.25M Generation 1-3                              £3.25M Generation 1-3
       Target                 Paid Sales* at Executive and                  Paid Sales* at Senior Executive                    Paid Sales* at Senior Executive                        Julie Pearce                         Natalie Ellis
                              Senior Executive status                       status only                                        status only
       Approx per
       campaign
                              £97K                                          £125K                                              £180K                                                  Claire Quinn                         Catherine McGee
                                                                                                                                                                                      Nadine Rowlands                      Amanda Garrett
                      Vauxhall Astra 5dr Hatch 1.9 CDTi                     Audi A3 5dr Sportback 2.0 TDi 170                  Audi TT 2dr Roadster 2.0 TFSI
       Typical cars 120 SRi
       all subject to MINI 3dr Hatch 1.6 Cooper Chili
                                                                            Quattro Sport
                                                                            BMW 318i 4dr Saloon 2.0 SE
                                                                                                                               BMW X3 5dr 2.0d M Sport
                                                                                                                               Mercedes SLK200 2dr Roadster 1.8                       Jane Hughes                          Wayne Rowlands
       availability   Ford Focus 5dr Hatch 1.8TDCi                          Volkswagen Tiguan 5 door 2.0 TDi                   Kompressor Auto
                      Zetec Climate                                         140 Sport                                                                                                 Yogeeta Mistry                       L Kennerell
                                                                                                                                                                                      Erena Shaw                           Gwen Tuffiff

                                                                                                                                                                                                                                                                7
     Plus achievers of the Silver and Gold levels above will be eligible to keep the car awarded if they re-achieve the
     incentive at the same level for three consecutive years.**
                                                                                                                                                                                      Deborah Lenaghan                     Jane Barker
* paid sales = net sales less debt     ** provided that the option to upgrade the car each year of achievement has not been taken       Image features previous winner Dave Carter

                                                                                                                                                                                      Lynda Phillips                       Julia Frankham
Sales Leader News
    Welcome to the e-guide
    Avon want to make it as easy
    as possible for your Trainee
    Sales Leaders to access the
    Sales Leadership Business
    Guide and key forms to enable
    them to sign up to Sales
    Leadership with ease. And Avon
    wants to ensure that all existing
    Sales Leaders are up to date
    with the latest Policies and
    Procedures.
    The new E-guide and downloadable forms
    will make this much easier for everyone.
    You can be sure in the knowledge that all
    the information supplied is up to date and
    everything is in one convenient place.
    The e-guide and downloadable forms are
    due to go live in C15.
    e-guide                                      Downloadable forms                          or by calling 0845 345 0256, selecting
    The e-guide (formerly the Sales Leader       All key forms will be available alongside   option 0, followed by option 2.
    Business Guide) offers all the information   the e-guide to download and complete.       Once your Trainee Sales Leader has
    of the old guide in an easy to use format.   How do I register a Trainee Sales Leader    been accepted by Avon they will be given
    You can flip to the next page by clicking    and how do they sign up to Sales            access to the Sales Leader website.
    on the right hand corner, can zoom in and    Leadership?                                 The Trainee should
    out to read smaller text more easily and
                                                 Simply register your potential Trainee      • Read the e-guide and Agreement
    can view the entire document as a PDF or
                                                 Sales Leader with the Sales Leadership      • Download the Agreement – sign it
    print the pages you need.
                                                 Support Team at sales.leader@avon.com         themselves and get you to sign it too,
                                                                                               and return using the Freepost address
                                                                                               on the form
                                                                                             • Once the Agreement has been received
                                                                                               and the details have been loaded,
                                                                                               Avon will charge the £25 investment
                                                                                               fee and send out the new ‘Business
                                                                                               in a Bag’ which includes many useful
                                                                                               Prospecting, Appointing, Training and
                                                                                               Developing tools. We’ll give you more
                                                                                               information about the contents of the
                                                                                               ‘Business in a Bag’ soon.
                                                                                             Avon would like to say a special thank
                                                                                             you to the Sales Leader Council for their
                                                                                             support and help with this project.


8
                                                                                             Coming soon… a new motivational
                                                                                             DVD to help you sell the Sales
                                                                                             Leadership opportunity!




            • My News/Resources/Business Guide
Sales Leader News
Have you joined the Community?
The Avon Sales Leader                  The Forum was launched in 2003 to give
                                                                                   “I like being able to talk to other Sales
                                       Sales Leaders somewhere to connect
Online Community or Forum              with each other. The community has
                                                                                    Leaders – it’s great to be able to get
                                                                                    hints and tips from each other.”
is a great place to make               thrived; friendships have been made and
                                                                                   “I have picked up a lot of useful advice
friends with other Sales               problems solved.
                                                                                    in the past and found answers to
Leaders. You can share tips,           Sales Leader John Blackmore told             questions I have.”
                                       In-sight about how he uses the
get advice and have fun.               Avon Forum:
                                                                                   “It is interesting to read what ideas
                                                                                    people have used to increase sales,
                                       “I use the Forum to help other people        customer numbers etc.”
                                       and find out what other Sales Leaders
                                       are doing. I’ve picked up some useful
                                                                                  What is a Call-In?
                                                                                  Throughout the UK casual get togethers
                                       ideas such as making customer and
                                                                                  are being held by Area Sales Managers
                                       Representative data safe by keeping
                                                                                  and Sales Leaders to promote the Avon
                                       it on a secure, password protected
                                                                                  business; they are a great opportunity to
                                       spreadsheet. It would be good to have
                                                                                  meet people, whatever stage they are at
                                       other facilities such as the ability to
                                                                                  and whatever their knowledge of Avon.
                                       upload and download documents, having
                                                                                  Open to everyone, people can pop in and
 Sales Leader Kay Walker-Muff          categories for the different threads and
                                                                                  out whenever they want to learn more, try
 (left) and Karen Thurlow (Cause       maybe a chatroom.”
                                                                                  products and meet Representatives.
 Related Marketing Manager) tour the   Log on to the website and click “My
 Breakthrough Centre                   Forum” to find out more.                   At the Call-in In-sight attended in Bedford
                                                                                  recently Erena Shaw, Senior Executive
 Sales Leader                          What have you got from the                 Sales Leader, gave an informal talk about
 visits Breakthrough                   Forum?                                     her experiences of Sales Leadership and
 Research Centre                       E-mail in-sightmagazine@avon.com           her early days as a Representative. As
 As a committed supporter of the                                                  she said “Everybody has the chance and
 Breast Cancer Crusade Sales                                                      the opportunity to take the business as far
 Leader Kay Walker-Muff was                                                       as you can go.” In the five years she has
 recently invited, alongside other                                                been a Sales Leader she has been able
 Avon employees, to tour the                                                      to take her business to Senior Executive
 Breakthrough Research Centre and                                                 level and is looking at earnings of around
 meet the Dr Avon’s. The visitors                                                 £40K this year. The Call-In was a great
 were able to see for themselves                                                  opportunity for everyone to ask her how
 the vital work that the Crusade’s                                                     she has achieved this and what she
 fundraising supports.                                                                 has learnt.
 Kay has raised thousands of                                                           Every session is different so ask
 pounds for the cause and is a great                                                   your ASM when the next one is in
 ambassador for the Crusade; she                                                       your Area.
 was awarded
 the President’s                                                                   Order stylish Avon
 Award at last                                                                     branded merchandise
 year’s Live Your                                                                  at Arcadia.
 Dream event.                                                                      T-shirts, fleeces,
                                                                                   key rings and more

                                                                                                                                9
                                                                                   http://www.arcadiaonline.
                                                                                   co.uk/avon/
Sales Leader News



     Sales Leadership
     – the business for you
 “My name is Pat Ashmore and I’m based in sunny Sheffield
  in South Yorkshire. I have worked with different network
  marketing based companies in the past, jobs that have
  allowed me to live fairly comfortably. However it always felt
  like something was missing; I was working all hours for
  companies that promised much, but not getting a lot out of it.
     At the end of January this year I began          Experience has taught me that to be        wonderful friendships. I have enjoyed
     to reflect on my experiences, and what I         successful I had to find a business that   great financial opportunities and been
     had learned over the past few years. At          offered:                                   able to gradually grow my income. It
     the ripe ‘young’ age of 62 I knew that it        1 Quality, value for money products        takes time to build your team, and many
     was now or never if I was to find the right                                                 people are not willing to wait or put in
                                                      2 A low start up fee to help to build a
     business for me!                                                                            a reasonable amount of energy and
                                                      team
     My dream has always been to help to                                                         enthusiasm. But if you are prepared to
                                                      3 Opportunities for the more ambitious     follow what works the rewards can be
     provide a special future for myself, my
     husband and our 23 year old daughter             4 A solid, well known brand                wonderful!
     who is just out of university. I really didn’t   Avon ticked all of these boxes!            Did I make the right choice by changing
     want her to work as hard as I have all           I have an amazing team of approximately    direction and joining Sales Leadership?
     my life.                                         150 team members and have built some       Absolutely... and categorically... yes!.
                                                                                                 100%.
                                                                                                 Do I still look for the “Golden Opportunity?
                                                                                                 Absolutely... and categorically...
                                                                                                 no! 100%”




                                                                                                 “I’m gobsmacked! What a fabulous
                                                                                                 event. I came fourth which doesn’t
                                                                                                 seem possible seeing as I’ve been
                                                                                                 up against the ‘top’ people as it
                                                                                                 were. Still, I hope I’m a good
      Roz Walker and Pat Ashmore achieved 4th and 5th places respectively in the


10
                                                                                                 example for other Sales Leaders
      Super League at the Live Your Dream event. They won all expenses paid two
      night theatre breaks.
                                                                                                 to see what’s achievable.
                                                                                                 Over the moon!” Roz Walker        in-sight
A day in the life of
Roz Walker
Area: 245
Home: Bollington, Cheshire
SL level: Advanced Sales Leader
Team: Around 50 with 4 downlines




I was a Representative many years ago so
I knew a little about Avon. I’m a diabetic
with two small children so finding a job
that was flexible to allow for them and my
medical appointments was proving to be
a big challenge.
I joined as a Representative in January
                                              patches to get through. It also takes a
this year when my youngest child
                                              while to pay off - patience is definitely
Sam was two months old. Becoming a
                                              a virtue, which I lack at times! I thought
Representative did help to work off my
                                              I’d make Advanced level in Campaign
baby bump through lots of walking with
                                              11, and when I didn’t I was devastated;
the buggy! My eldest child Ben, is 8,
                                              Representatives in one of my downliners
and loves helping me deliver brochures
                                              teams had not placed orders or dropped
and putting them with into bags! After
                                              out so my downliner didn’t qualify. I felt
a couple of campaigns my upliner Jane
                                              like I’d let her down and I have learned
Hughes suggested Sales Leadership and
                                              lessons in how to do things in the future.
I’ve not looked back since! Jane has
                                              It’s a sharp learning curve.
offered me amazing support – I couldn’t
have done it without her.                    However I’m very ambitious; I’m hoping
                                             to get to Executive level by Christmas.
Each day I contact my Representatives if
                                             My dream is to provide my family with a          Roz talks Sales Leadership
necessary to check if they’re ordering or
                                             financially stable environment and to be         Building relationships is important,
have any problems. I check my e-mails
                                             able to pay the bills. Support from my           whether it be with your Representatives
regularly and seem to use Post-It-notes
                                             husband and children is vital; there have        or Area Managers in the areas where
constantly! On a recruiting day I’ll have
                                             been a few arguments especially when I           you work. When we all work together
prepped how many brochures I need,
                                             was at Sales Leader level, but I think they we all benefit. Make sure that you set
along with routes and the relevant mail
                                             have been resolved. Eventually I’d like          realistic goals that push you a little but
plan and area information for each
                                             to move to a bigger, more comfortable            not too much - you’re in this to have
applicant. I try to do one area a day, and
                                             house and for the general pressure to be         fun as well as earn money and what
work in general two days a week out and
                                             lifted a little. Very humble dreams really.      use is success if you’re too tired to
about. When I get home and the kids are
                                                                                              enjoy it?
in bed I apply for territories requested,    What are my top tips? Get a Sat Nav
                                                                                              I love the fact that what I put into Sales
add details onto my database and e-mail if you work over a large area(s)! Also
                                                                                              Leadership is reflected in what I get
contacts and do paperwork.                   make sure you have a great package
                                                                                              out of it. It’s a job I’m good at, I enjoy
                                             on your mobile phone. Keep in touch
I’m still new to Sales Leadership and I                                                       it and it works for me. I’m proud to be
                                             with your team regularly; be friendly and
constantly seek advice from Jane and                                                          able to say that about what I do.
                                             approachable and make sure they know
my ASM Sarah Thacker; they are great
                                             they’re not on their own if they need help. Would you like to be in this article
in helping me find leads and potential
                                             Learn to judge when to go that extra mile in a future issue?
areas. I’ve built my team fairly quickly but


                                                                                                                                           11
                                             for people. I have been let down but when
thoroughly. Becoming a Sales Leader is                                                      E-mail
                                             that happens I shelve it as a mistake and
not an easy journey; it requires a lot of
                                             move on.                              in-sight in-sightmagazine@avon.com
time and effort and there are some rough
Sales Leader Council
     Meet the Council –
     Operations and Events group
     The Sales Leader Council is made up of four sub groups. Each issue we have been talking
     with some of the members of the groups to see what they do. This issue we focus on the
     final group, Operations and Events; we spoke to Anna Granger (AG) and Julie Bradley (JB).

     What have you been looking
                                                Anna Granger and Julie Bradley
     at recently?
     AG Rather than focusing on a
     particular project we have been able
     to give general feedback during
     Council meetings. We have had input
     on a variety of topics from incentives
     such as the Champions League, to
     Sales Leader stationary. JB We have
     helped with the planning for the Live
     Your Dream event and also the IMR
     application. Some of my team and
     I were lucky enough to have the
     opportunity to run a question and
     answer session with Paul Stephens
     and some of the Corby employees
     about our concerns and some possible
     solutions. It was very rewarding.

     Why did you join the Sales
     Leader Council?
     What benefits have you had
     from being a member?
     AG I joined the Council this year as I    Council allows the coming together of      enjoyed getting to know and learning
     have experience in a variety of roles     many different ideas. As an individual     from the other Council members - I
     (ASM, DSM, Senior Executive Sales         it helps to develop our inner strength,    always leave the meetings feeling
     Leader) which I hoped may be of           so important towards a pathway to          motivated and refreshed. JB Anybody
     some benefit. I am also a firm believer   success for all. AG The other main         out there who’s interested… ‘make
     that if you want things to improve and    benefit to me has been the opportunity     yourself heard and give it a go!’ in-sight
     develop it’s important to contribute.     to get to know other successful Sales
     So many people just seem to sit about     Leaders. The group is made up of a
                                                                                          Interested in becoming a member
     moaning that things aren’t right but it   variety of personalities from all over
                                                                                          of the Sales Leader Council?
     takes people to care and get involved     the UK; we have regional differences

12   in order to change things. JB Exactly,
     I feel that being a member of the
                                               and differences in the way we run our
                                               business, but are all successful. I have
                                                                                          E-mail
                                                                                          slc@avon.com
League Tables

The Sales Leader League Tables are updated each campaign and are available for you to view and save
in the Downloads section of your website. Congratulations to the Top 50 Sales Leaders in each level –
your positions at the end of Campaign 13 are listed below:
     Sales Leader        Area   Advanced Sales Leader   Area Executive Sales Leader   Area Senior Executive Sales Leader         Area
 1   MONIKA LUFT         665    CLAIRE QUINN            403   JULIE PEARCE            660   DAVID CARTER                         768
 2   DAWN DERVEY         191    MARK PINN               403   JULIE BRADLEY           229   DEBORAH DAVIS                        768
 3   M CUNNINGHAME       863    B MCSTRAVOG             722   NADINE ROWLANDS         825   ANNA GRANGER                         164
 4   M HENDERSON         431    P HUTCHINSON            424   ROSS CRAIG              768   REBEKAH TESTAR                       352
 5   LYNN CAMERON        747    L KENNERELL             861   ANNA WACHULA            667   GAIL REYNOLDS                        389
 6   J AWOFOLAJU         707    JULIE ROBINSON          425   JANE HUGHES             251   DEBORAH LENAGHAN                     151
 7   KAMILA KARTKOWSKA   803    RICHARD SKELDING        164   SUSAN BLAND             768   WENDY EARL                           325
 8   LEE RAJ MAIN        707    CLARE SILVERTHORN       361   LINDA GRIFFITHS         749   ERENA SHAW                           442
 9
10
     FLORA DUNCAN
     SHONA ROBSON
                         119
                         109
                                GILLIAN WESTLAKE
                                ANN MOODY
                                                        368
                                                        865
                                                              MAGDALENA PATELKA
                                                              AMANDA GARRETT
                                                                                      713
                                                                                      507
                                                                                            Moving up
                                                                                            Congratulations to the following who
11   CHRYSTAL DARNELL    424    J COULSON               146   CAROLYN BANNISTER       481
                                                                                            have moved to a higher level of Sales
12   MARGO ATKINSON      762    PEARL GILL              105   RACHEL SKELDING         164   Leadership since our last issue.
13   PAMELA SMITH        331    DENISE ANN DAVIES       344   CAROLYN ROWELL          827   From Sales Leader to Advanced
14   G TOGHER            140    BRENDA ROBERTS          461   LYNDA PHILLIPS          467   CHERYL BROWN                         710
15   SUSAN OXFORD        802    WAYNE ROWLANDS          825   GILL UNDERHILL          780   NORAH PRICE                          852
16   JOANNE MCLACHLAN    743    CLAIRE SWIFT            482   NATALIE ELLIS           152   LINDA BAIRD                          121
17   REBECCA THIRSK      269    THELMA LOGAN            727   WENDY WEBB              268   CATHERINE MAHER                      267
18   ANN SILVESTER       900    KATIE CARTER            389   AMANDA PORTER           728   KAREN DEAN                           769
19   J W HAMBLETT        541    MANDY YOUNG             320   DEBBIE HELSTRIP         425   JENNY PATTERSON                      640
20   MOLLY MCCAW         723    VICKI EAGLEFIELD        343   ANDREA WOOTTEN          832   FRANCINE WILSON                      842
21   ARLENE MEGAUGHIN    740    EDDIE HURSON            720   YOGEETA MISTRY          872   JINETTE RODGERS                      529
22   ALISON ARMITAGE     753    STEPHEN EVANS           114   BEVERLEY MULLINS        530   JANE GRITTON                         327
23   IAN PORTER          728    ELAINE ALLEN            466   PAMELA FULLERTON        724   ROSLYN THOMSON                       129
24   JANE WALKER         228    L CREGAN                641   JANE BARKER             311   ROBERT JONES                         853
25   LORNA BAVARSAD      748    MICHELLE KIRKBRIDE      227   STUART POULTER          352   CAROLINE SNOOK                       385
26   CAROLE WRIGHT       113    LIDIA KACZOR            713   KATHY MILLS             841   MARION JONES                         648
27   JACKIE CAREY        126    SARAH HOWROYD           240   CHRISTINE GILBEY        583   JOANNE KALMUCZAK                     470
28   ROSIE SCOTT         729    MANDY MAYHEW            481   JENNIFER LEWIN          420   LYNNE SUTTON                         570
29   GERARD LENAGHAN     146    JAYNE BULL              247   MICHAEL PARKER          761   S BLANCHARD                          286
30   J WISNIEWSKA        230    BRENDA LEVETT           651   PAMELA SWAIN            143   SARAH WHITBY                         283
31   DEBBIE FISHER       848    NORMA DAFT              425   LOUISE DALO             781   SANDRA QUINLAN                       424
32   LINDA TURNER        162    JULIE MARRIOTT          346   PAULINE HARRISON        311   SARAH LEE                            448
33   KELLY COOPER        569    MOURAD DJILALI          713   JULIA FRANKHAM          405   TONY FROST                           872
34   Y PAYNE             327    MICHELLE CLARK          467   ANTONY TESTAR           352   JUDITH ROBBINS                       442
35   KAREN BATTERSBY     722    GILL WRIGHT             312   GWEN TURRIFF            123   CATHERINE CRAY                       604
36   CATHERINE EARL      729    MARGARET SMITH          772   SALLY AUDSLEY           220   VANESSA BAKER                        388
37   PAULINE BRAWN       625    ELLEN SUTHERLAND        850   CATHERINE MAGEE         722   ROSEMARY WALKER                      245
38   SONIA BRISSETT      841    D MCCORMICK             728   JULIE MOORE             789   SHEILA NICOL                         120
39   NICOLA YEO          505    DAVID SMITH             825   BERYL MORGAN            460   SARAH PUNTER                         463
40   JOANNE DREW         290    DENNIS SHARP            761   MICHEAL PINK            529   JANET DORE                           604
41   CATHRYN ASHTON      288    CAROL LYNN              560   DIANE LONG              570   STEVEN JOSEPH                        346
42   MADELEINE CARTER    409    SAM DRAPER              423   HANNAH COOKE            467   AMANDA WILSON                        425
43   TINA CASS           625    FIONA BRADFORD          249   J GREEN                 331   SAMANTHA MANSELL                     788
44   DAWN HUBERY         149    SANDRA FLANAGAN         828   JACKIE FARRANDS         448   From Advanced to Executive
45   SUE USHER           503    DEBBIE FARNALL          868   CORINNE STANTON         808   GWEN TURRIFF                         123
46   ROSEMARY SANFORD    607    MOIRA JOHNSTONE         121   PAUL THORNE             306   ANNE LANE                            227
47   ZANDRA GILES        550    KATHRYN BARHAM          263   LIZ LAWS                181   SHARON GILL                          449



                                                                                                                                        13
48   LISA ADAMSON        273    LINDA RUMBOLD           481   ZOE DAVIES              861   From Executive to Senior Executive
49   JANICE CURRIE       160    NICOLA FARMER           282   BOZENA SZEWCZYK         711   WENDY EARL                           325
50   LORRAINE MORAN      752    USCHI MERTENS           280   YVETTE HYDER            550   ERENA SHAW                           442

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Insight Ed06 0909

  • 1. in-sight THE PUBLICATION FOR SALES LEADERS Biggest and best yet ISSUE 5 2009 500 Sales Leaders attended this develop the Avon business. The number year’s Live Your Dream event, our of trainees is up, the number of active biggest attendance yet. I hope that Representatives is up and the average those of you who were there will go earnings for all levels continue to rise. back to your teams and tell them The earnings from your business can help what a good time you had! My you to fulfil your dreams but it’s at events sincere congratulations go to all the like Live Your Dream where you really see achievers, but particularly to Anna that all that hard work is worth it. As a Wachula for winning Team of the group of people I feel that Sales Leaders Year and Anna Granger and Rebekah truly embody positivity and I’m always Testar as Bronze achievers in the very proud to be there. Here’s to 2010! Drive Your Dream incentive. And well done to lucky Michelle Clark who Best wishes won the draw for the Mazda MX5 – I don’t think any of us will forget the look of amazement and shock on her face as she sat at the wheel! As I said at the event the role of the Sales Richard Pinnock Leader continues to help to grow and Executive Director, Sales Let’s celebrate! I’m just back from the Live Your – one highlight of these events Dream event; hello to anybody is seeing people go up on stage that I met – I hope you had to celebrate the great things a great time and didn’t have that they have achieved. And too bad a headache on the there were some enthusiastic Wednesday morning! Every celebrations this year, time that I go to this event especially from Gail and Brian I always come away full of Reynolds and Anna Granger! enthusiasm and motivation For the full story of the event – it’s infectious! Well done to and the recognition winners everyone who was recognised turn to page 2. Nikki Hayhurst Editor, In-sight We would welcome any stories or ideas that you have for In-sight. E-mail us at in-sightmagazine@avon.com in-sight
  • 2. Sales Leader Events Live Your Dream 2009 Tuesday August 25th Hilton Birmingham Metropole A bright future President Anna Segatti welcomed everybody and spoke confidently of a bright future despite the difficult economic conditions. “Sales Leaders are the secret weapon for the company’s success. We work as a partnership; at the centre of everything is the shared desire to service, contact and care for Representatives and customers.” Results and plans Hosts Richard Pinnock (Executive Director Sales) and Paul Stephens (Sales Leadership Development Manager) spoke about the current business results and the plans to help your businesses to go forward. The strategy for this year will focus on TEAM: Training Affiliation • Developing a strategy for meetings and providing consistent • National SMA (Spatial Mapping Application) should be training wherever you are in the UK. available by the end of the year. • Better recognition possibilities through accreditation and the • Develop the Sales Leader Council – currently looking for new possibility of providing business training and qualifications. members. • Plans to hold two larger training events rather than the Sales • Develop and provide more information on webcasts and video Leader Roadshows - Blackpool 1st March and Swindon 3rd presentations. March. Management Earnings • Taking the Business Guide online – see story on page 6. • Changes to improve the Fast Start Bonus. • Making changes to processes and providing more • Revamping the commission structure – for full details check information on incentives and events to allow for better time out the website soon. management. 2 • Continue to develop incentives and bonus opportunities. • Avon Leadership Model (ALM) – online management tool giving visibility of three generations and greater opportunities to communicate and work better and smarter.
  • 3. Sales Leader Events Live Your Dream 2009 Personal stories Throughout the day Sales Leaders gave their top tips, advice and personal experiences via video and in person. Executive Sales Leader Hannah Cooke and Senior Executive Anna Granger spoke with Region Manager Eddie Silcock (right) about how Sales Leadership has changed their lives. They have both taken the step to leave full time employment and concentrate on Sales Leadership. Recognition Top Earners (New) right 1 Jeanette Coulson Stop, think and reflect Top Earners (Established) below, l-r Motivational speaker Paul McGee gave 1 Dave Carter a powerful presentation about how 2 Debbie Davis we look at our lives. Known as the 3 Anna Granger ‘SUMO’ man, Paul’s message to ‘Shut Up and Move On’ is not an aggressive demand, but more a way to deal with the challenges and issues that we may face in our business and personal lives. You can learn more about Paul’s philosophy and experiences at www.thesumoguy.com Highest Downline Growth (New) below Highest Downline Growth 1 Jeanette Coulson (Established) below Joint 2 Caroline Snook Joint 1 Louise Carter Joint 2 Clare McDonagh Joint 1 Tony Testar Joint 2 Rosemary Walker Joint 2 Gail and Brian Reynolds Joint 2 Anna Granger Joint 2 Julia Frankham Training break-out sessions During the event there was the opportunity to learn more about new 3 products in Fragrance, Make-up and Jewellery as well as pick up tips and advice on selling and prospecting.
  • 4. Sales Leader Events Live Your Dream 2009 Recognition continued Highest Active Representative Highest Active Representative Growth (New) Growth (Established) below 1 Jeanette Coulson 1 Gail and Brian Reynolds 2 Patricia Ashmore 2 Stuart and Lorraine Poulter 3 Julia Buettner (right) 3 Jane Hughes “I was amazed and shocked, it was a fantastic feeling at being recognised for my achievement. My hard work has really paid off especially with the great support and encouragement I have had from my team and my Business Development Manager Judith Perrett. The professionalism and hard work of Sales Leaders was obvious at Live Your Dream and has certainly inspired me to achieve even higher goals in the coming year. To everyone I would say live your dream - it will come true!” Julia Buettner Fastest to Executive Status Louise Carter (left) “I had an absolutely fabulous time at my very first Live Your Dream event! To have the opportunity to meet other Sales Leaders and people I have only ever seen in In-sight magazine was amazing. I was thrilled and surprised to receive my awards; achieving my goal of Executive level in a year was enough for me personally, but to receive recognition on top of that was an incredible feeling! When my name was called out I thought my heart was going to pop out of my chest!” I feel very privileged to work with an amazing group of people - a great upline team and my own downliners, who I am very proud of. Without them I could never have achieved Executive status and so I would like to thank them all for their support, dedication and hard work. I would also like to thank my ASM Deena Smith for her input and support. I do believe that if you have a definite goal, and a realistic timescale in which you want to achieve it, you can do anything. I completely believe in the Sales Leadership opportunity and know that being dedicated and excited is catching - people just can’t help but want to work with you if your enthusiasm shows.” Crusader Award launched In order to recognise the contributions that Sales Leaders make to the Breast Cancer Crusade fundraising from C16 this year Avon will be tracking all donations made. Go that extra mile for the Crusade and you Gail and Brian Reynolds celebrate winning a trip to New York! 4 could be recognised at next year’s Live Your Dream event. Super League 1 Gail and Brian Reynolds
  • 5. Sales Leader Events Live Your Dream 2009 Super League continued 2 Jane Hughes 3 Stuart and Lorraine Poulter “When I went up on stage I was a bag of nerves, emotional and excited all in one! On winning the Highest Active Representative growth award (the first time I was called up to go on stage) my team had to talk me into leaving the table I was so nervous! I only do Sales Leadership part time two and half days a week, so it took a lot of determination and planning to achieve. However I would say never give up at the first hurdle as tomorrow could bring you your next downliner! And set your downliners goals Jane Hughes on her way to and incentives to win on top of the other Enjoy Paris: Anna Segatti and Richard collect her prize: a trip to Venice incentives on offer, giving them two Pinnock congratulate Stuart and Lorraine chances to win!” Jane Hughes Poulter on winning a trip to the French capital 4 Rosemary Walker 28 Janet Dellaway Super League winners 6-10 5 Patricia Ashmore 29 Liz Laws 6 Joanne Reynolds 30 Catherine Magee 7 Tracy Botley 31 Clare Mcdonagh 8 Jeanette Coulson 32 Sarah Howroyd 9 Margo Atkinson 33 Caroline Snook 10 Pearl Gill 34 Carol Whitson 11 Jane Barker 35 Anne Boulton 12 Catherine Cray 36 Julia Frankham 13 Di Long 37 Francine Wilson 14 Lynda Philips 38 Julie Marriott 15 Kathy Mills 39 Jane Walker 16 Nicola Farmer 40 Gwen Turriff 17 Anne Perez 41 Catherine Earley Super League winners 11-30 18 Rebecca Thirsk 42 Robert Jones 19 Nicola Storey 43 Ivan Magee 20 Joanne Mclachlan 44 Julia Buettner 21 Rebecca Brookman 45 B Mcstravog 22 Natalie Ellis 46 Tony Testar 23 Corrine Stanton 47 Andrea Wootten 24 Janet Dore 48 Erica Ayre 25 Jinette Rogers 49 L Kennerell 26 Dennis Sharp 50 Michelle Clark 27 Erena Shaw Super League winners 31-50 Drive Your Dream incentive Repeat winners Dave Carter and Debbie Davis can Gold winners now keep their cars permanently after three years Dave Carter success. Time to clean them! Debbie Davis No pic 5
  • 6. Sales Leader Events Live Your Dream 2009 Drive Your Dream incentive continued Bronze winners Bronze winners Anna Granger Rebekah Testar Rebekah celebrates with husband Tony Anna enjoys her new Mazda MX5 President’s Award Car draw Jinette Rogers Michelle Clark No pic Michelle Clark, who had achieved success earlier in the evening in the Super League got an even bigger surprise when her name was draw out to win the Mazda MX5. After celebrating on stage she was more overwhelmed when she got behind the Jinette Rogers receives the President’s wheel! Here she’s congratulated by fellow Award from Anna Segatti Sales Leader Lynda Phillips. “Firstly I was very surprised by the nomination as I knew this alone was a huge honour. But you can’t imagine my surprise when it was my name up there on the screen as Team of the Year the winner! I just couldn’t believe it - my legs got a bit soft! I had joked with Richard Pinnock earlier that it would probably sound funny to hear Anna Segatti, with her Italian Anna Wachula accent, pronounce some really difficult polish name...and then when my team came on screen they were almost all Polish! I would like to thank everyone for working so hard this year: Bozena Szewczyk who got to Executive level, Teresa Sliwinska, Natalia Skala-Puch and Joanna Kalmuczak who all got to Advanced and Magdalena Patelka who is not directly in my team, but with whom I work closely. It was so nice to see my name there, but it was and is a team effort and as I said to them ‘Don’t congratulate me - congratulate yourselves as it is your success’. It was really good feeling when fellow Sales Leaders were coming to congratulate me. This is a great privilege and honour, especially when taking over from Gail and Brian Reynolds who won last year. Winning the ‘Team of the Year’ is not only great recognition, 6 but in a way responsibility as my team needs to get ‘bigger, faster, stronger’ to live up to the prize and prove that it was not a random choice, especially with more and more competition in Sales Leadership every year.” in-sight
  • 7. Sales Leader incentives New incentives announced At the Live Your Dream event the latest incentives for Berlin is a historical city of contrasts and contradictions. This is your opportunity to experience the recent past as the unified city reinvents itself and looks to the future. Berlin offers some of the 2009/2010 were announced. best nightlife in Europe with a very laid-back vibe: accessible yet cutting edge. Enjoy a relaxing coffee and cake in one of the many Full details are available as cafés, indulge in chic shopping or view abstract art. Discover a city whose past is written in history, but is anything but old downloadable flyers on the fashioned! Sales Leader website berlin top 20 trip Top 20 Trip 2009/2010 – destination Berlin! The scheme will be measured using the criteria below with the two elements equally weighted, 50:50 Berlin is a city of contrasts and across Campaigns 13 2009 - C12 2010. contradictions. This is your opportunity *Total generation 1-3 Paid Sales volume to experience the recent past as the **Generation 1-3 Active Representative*** Growth unified city reinvents itself and looks to * paid sales = net sales less debt ** Generation 1-3 Active Representative growth = current campaign Generation 1-3 Active Representatives less C13 2009 Generation 1-3 Active Representatives. the future. Berlin offers some of the best ***Active Representatives = qualifying orders nightlife in Europe with a very laid-back vibe: accessible yet cutting edge. Enjoy *Total generation 1-3 Paid Sales You can Drive Your Dream volume This incentive gives Executive and Senior a relaxing coffee and cake in one of the Executive Sales Leaders the opportunity many cafés, indulge in chic shopping or **Generation 1-3 Active to drive a fantastic choice of vehicle for view abstract art. Discover a city whose Representative*** Growth achieving Generation 1-3 Paid Sales past is written in history, but is anything *paid sales = net sales less debt targets. This year we are continuing to but old fashioned! **Generation 1-3 Active Representative offer three levels of vehicle (Gold, Silver The trip will take place in 2011. The growth = current campaign Generation and Bronze). The incentive runs from C13 incentive runs from C13 2009 – C12 1-3 Active Representatives less C13 2009 2009 – C12 2010. 2010 and will be measured using the Generation 1-3 Active Representatives. But don’t forget this year’s trip criteria right with the two elements *** Active Representatives You can still work towards the 2008/2009 equally weighted, 50:50. = qualifying orders Top 20 Trip incentive until C18 2009 – looking forward to seeing you in Drive Your Dream Monte Carlo! 2009/2010 the incentive for Executive and Senior Executive Sales Leaders The Sales Leaders listed below are The 2009/2010 Drive Your Dream incentive gives you a fantastic choice of vehicle if you reach the Annual Generation 1-3 Paid currently in the Top 30 listing for the trip Sales target set out below. Would you go for a hot hatch, an executive saloon or the practical style of a 4x4? Depending and were recognised at the Live Your on the level you reach the choice is yours. And you can even Dream event: choose the colour! The incentive runs from C13 2009 - C12 2010 (T/S C15 2009 - C14 2010) and is based on Generation 1-3 Paid Sales as detailed below: Dave Carter Stuart Poulter Bronze Silver Gold Gail Reynolds Andrea Wootten Annual £1.75M Generation 1-3 £2.25M Generation 1-3 £3.25M Generation 1-3 Target Paid Sales* at Executive and Paid Sales* at Senior Executive Paid Sales* at Senior Executive Julie Pearce Natalie Ellis Senior Executive status status only status only Approx per campaign £97K £125K £180K Claire Quinn Catherine McGee Nadine Rowlands Amanda Garrett Vauxhall Astra 5dr Hatch 1.9 CDTi Audi A3 5dr Sportback 2.0 TDi 170 Audi TT 2dr Roadster 2.0 TFSI Typical cars 120 SRi all subject to MINI 3dr Hatch 1.6 Cooper Chili Quattro Sport BMW 318i 4dr Saloon 2.0 SE BMW X3 5dr 2.0d M Sport Mercedes SLK200 2dr Roadster 1.8 Jane Hughes Wayne Rowlands availability Ford Focus 5dr Hatch 1.8TDCi Volkswagen Tiguan 5 door 2.0 TDi Kompressor Auto Zetec Climate 140 Sport Yogeeta Mistry L Kennerell Erena Shaw Gwen Tuffiff 7 Plus achievers of the Silver and Gold levels above will be eligible to keep the car awarded if they re-achieve the incentive at the same level for three consecutive years.** Deborah Lenaghan Jane Barker * paid sales = net sales less debt ** provided that the option to upgrade the car each year of achievement has not been taken Image features previous winner Dave Carter Lynda Phillips Julia Frankham
  • 8. Sales Leader News Welcome to the e-guide Avon want to make it as easy as possible for your Trainee Sales Leaders to access the Sales Leadership Business Guide and key forms to enable them to sign up to Sales Leadership with ease. And Avon wants to ensure that all existing Sales Leaders are up to date with the latest Policies and Procedures. The new E-guide and downloadable forms will make this much easier for everyone. You can be sure in the knowledge that all the information supplied is up to date and everything is in one convenient place. The e-guide and downloadable forms are due to go live in C15. e-guide Downloadable forms or by calling 0845 345 0256, selecting The e-guide (formerly the Sales Leader All key forms will be available alongside option 0, followed by option 2. Business Guide) offers all the information the e-guide to download and complete. Once your Trainee Sales Leader has of the old guide in an easy to use format. How do I register a Trainee Sales Leader been accepted by Avon they will be given You can flip to the next page by clicking and how do they sign up to Sales access to the Sales Leader website. on the right hand corner, can zoom in and Leadership? The Trainee should out to read smaller text more easily and Simply register your potential Trainee • Read the e-guide and Agreement can view the entire document as a PDF or Sales Leader with the Sales Leadership • Download the Agreement – sign it print the pages you need. Support Team at sales.leader@avon.com themselves and get you to sign it too, and return using the Freepost address on the form • Once the Agreement has been received and the details have been loaded, Avon will charge the £25 investment fee and send out the new ‘Business in a Bag’ which includes many useful Prospecting, Appointing, Training and Developing tools. We’ll give you more information about the contents of the ‘Business in a Bag’ soon. Avon would like to say a special thank you to the Sales Leader Council for their support and help with this project. 8 Coming soon… a new motivational DVD to help you sell the Sales Leadership opportunity! • My News/Resources/Business Guide
  • 9. Sales Leader News Have you joined the Community? The Avon Sales Leader The Forum was launched in 2003 to give “I like being able to talk to other Sales Sales Leaders somewhere to connect Online Community or Forum with each other. The community has Leaders – it’s great to be able to get hints and tips from each other.” is a great place to make thrived; friendships have been made and “I have picked up a lot of useful advice friends with other Sales problems solved. in the past and found answers to Leaders. You can share tips, Sales Leader John Blackmore told questions I have.” In-sight about how he uses the get advice and have fun. Avon Forum: “It is interesting to read what ideas people have used to increase sales, “I use the Forum to help other people customer numbers etc.” and find out what other Sales Leaders are doing. I’ve picked up some useful What is a Call-In? Throughout the UK casual get togethers ideas such as making customer and are being held by Area Sales Managers Representative data safe by keeping and Sales Leaders to promote the Avon it on a secure, password protected business; they are a great opportunity to spreadsheet. It would be good to have meet people, whatever stage they are at other facilities such as the ability to and whatever their knowledge of Avon. upload and download documents, having Open to everyone, people can pop in and Sales Leader Kay Walker-Muff categories for the different threads and out whenever they want to learn more, try (left) and Karen Thurlow (Cause maybe a chatroom.” products and meet Representatives. Related Marketing Manager) tour the Log on to the website and click “My Breakthrough Centre Forum” to find out more. At the Call-in In-sight attended in Bedford recently Erena Shaw, Senior Executive Sales Leader What have you got from the Sales Leader, gave an informal talk about visits Breakthrough Forum? her experiences of Sales Leadership and Research Centre E-mail in-sightmagazine@avon.com her early days as a Representative. As As a committed supporter of the she said “Everybody has the chance and Breast Cancer Crusade Sales the opportunity to take the business as far Leader Kay Walker-Muff was as you can go.” In the five years she has recently invited, alongside other been a Sales Leader she has been able Avon employees, to tour the to take her business to Senior Executive Breakthrough Research Centre and level and is looking at earnings of around meet the Dr Avon’s. The visitors £40K this year. The Call-In was a great were able to see for themselves opportunity for everyone to ask her how the vital work that the Crusade’s she has achieved this and what she fundraising supports. has learnt. Kay has raised thousands of Every session is different so ask pounds for the cause and is a great your ASM when the next one is in ambassador for the Crusade; she your Area. was awarded the President’s Order stylish Avon Award at last branded merchandise year’s Live Your at Arcadia. Dream event. T-shirts, fleeces, key rings and more 9 http://www.arcadiaonline. co.uk/avon/
  • 10. Sales Leader News Sales Leadership – the business for you “My name is Pat Ashmore and I’m based in sunny Sheffield in South Yorkshire. I have worked with different network marketing based companies in the past, jobs that have allowed me to live fairly comfortably. However it always felt like something was missing; I was working all hours for companies that promised much, but not getting a lot out of it. At the end of January this year I began Experience has taught me that to be wonderful friendships. I have enjoyed to reflect on my experiences, and what I successful I had to find a business that great financial opportunities and been had learned over the past few years. At offered: able to gradually grow my income. It the ripe ‘young’ age of 62 I knew that it 1 Quality, value for money products takes time to build your team, and many was now or never if I was to find the right people are not willing to wait or put in 2 A low start up fee to help to build a business for me! a reasonable amount of energy and team My dream has always been to help to enthusiasm. But if you are prepared to 3 Opportunities for the more ambitious follow what works the rewards can be provide a special future for myself, my husband and our 23 year old daughter 4 A solid, well known brand wonderful! who is just out of university. I really didn’t Avon ticked all of these boxes! Did I make the right choice by changing want her to work as hard as I have all I have an amazing team of approximately direction and joining Sales Leadership? my life. 150 team members and have built some Absolutely... and categorically... yes!. 100%. Do I still look for the “Golden Opportunity? Absolutely... and categorically... no! 100%” “I’m gobsmacked! What a fabulous event. I came fourth which doesn’t seem possible seeing as I’ve been up against the ‘top’ people as it were. Still, I hope I’m a good Roz Walker and Pat Ashmore achieved 4th and 5th places respectively in the 10 example for other Sales Leaders Super League at the Live Your Dream event. They won all expenses paid two night theatre breaks. to see what’s achievable. Over the moon!” Roz Walker in-sight
  • 11. A day in the life of Roz Walker Area: 245 Home: Bollington, Cheshire SL level: Advanced Sales Leader Team: Around 50 with 4 downlines I was a Representative many years ago so I knew a little about Avon. I’m a diabetic with two small children so finding a job that was flexible to allow for them and my medical appointments was proving to be a big challenge. I joined as a Representative in January patches to get through. It also takes a this year when my youngest child while to pay off - patience is definitely Sam was two months old. Becoming a a virtue, which I lack at times! I thought Representative did help to work off my I’d make Advanced level in Campaign baby bump through lots of walking with 11, and when I didn’t I was devastated; the buggy! My eldest child Ben, is 8, Representatives in one of my downliners and loves helping me deliver brochures teams had not placed orders or dropped and putting them with into bags! After out so my downliner didn’t qualify. I felt a couple of campaigns my upliner Jane like I’d let her down and I have learned Hughes suggested Sales Leadership and lessons in how to do things in the future. I’ve not looked back since! Jane has It’s a sharp learning curve. offered me amazing support – I couldn’t have done it without her. However I’m very ambitious; I’m hoping to get to Executive level by Christmas. Each day I contact my Representatives if My dream is to provide my family with a Roz talks Sales Leadership necessary to check if they’re ordering or financially stable environment and to be Building relationships is important, have any problems. I check my e-mails able to pay the bills. Support from my whether it be with your Representatives regularly and seem to use Post-It-notes husband and children is vital; there have or Area Managers in the areas where constantly! On a recruiting day I’ll have been a few arguments especially when I you work. When we all work together prepped how many brochures I need, was at Sales Leader level, but I think they we all benefit. Make sure that you set along with routes and the relevant mail have been resolved. Eventually I’d like realistic goals that push you a little but plan and area information for each to move to a bigger, more comfortable not too much - you’re in this to have applicant. I try to do one area a day, and house and for the general pressure to be fun as well as earn money and what work in general two days a week out and lifted a little. Very humble dreams really. use is success if you’re too tired to about. When I get home and the kids are enjoy it? in bed I apply for territories requested, What are my top tips? Get a Sat Nav I love the fact that what I put into Sales add details onto my database and e-mail if you work over a large area(s)! Also Leadership is reflected in what I get contacts and do paperwork. make sure you have a great package out of it. It’s a job I’m good at, I enjoy on your mobile phone. Keep in touch I’m still new to Sales Leadership and I it and it works for me. I’m proud to be with your team regularly; be friendly and constantly seek advice from Jane and able to say that about what I do. approachable and make sure they know my ASM Sarah Thacker; they are great they’re not on their own if they need help. Would you like to be in this article in helping me find leads and potential Learn to judge when to go that extra mile in a future issue? areas. I’ve built my team fairly quickly but 11 for people. I have been let down but when thoroughly. Becoming a Sales Leader is E-mail that happens I shelve it as a mistake and not an easy journey; it requires a lot of move on. in-sight in-sightmagazine@avon.com time and effort and there are some rough
  • 12. Sales Leader Council Meet the Council – Operations and Events group The Sales Leader Council is made up of four sub groups. Each issue we have been talking with some of the members of the groups to see what they do. This issue we focus on the final group, Operations and Events; we spoke to Anna Granger (AG) and Julie Bradley (JB). What have you been looking Anna Granger and Julie Bradley at recently? AG Rather than focusing on a particular project we have been able to give general feedback during Council meetings. We have had input on a variety of topics from incentives such as the Champions League, to Sales Leader stationary. JB We have helped with the planning for the Live Your Dream event and also the IMR application. Some of my team and I were lucky enough to have the opportunity to run a question and answer session with Paul Stephens and some of the Corby employees about our concerns and some possible solutions. It was very rewarding. Why did you join the Sales Leader Council? What benefits have you had from being a member? AG I joined the Council this year as I Council allows the coming together of enjoyed getting to know and learning have experience in a variety of roles many different ideas. As an individual from the other Council members - I (ASM, DSM, Senior Executive Sales it helps to develop our inner strength, always leave the meetings feeling Leader) which I hoped may be of so important towards a pathway to motivated and refreshed. JB Anybody some benefit. I am also a firm believer success for all. AG The other main out there who’s interested… ‘make that if you want things to improve and benefit to me has been the opportunity yourself heard and give it a go!’ in-sight develop it’s important to contribute. to get to know other successful Sales So many people just seem to sit about Leaders. The group is made up of a Interested in becoming a member moaning that things aren’t right but it variety of personalities from all over of the Sales Leader Council? takes people to care and get involved the UK; we have regional differences 12 in order to change things. JB Exactly, I feel that being a member of the and differences in the way we run our business, but are all successful. I have E-mail slc@avon.com
  • 13. League Tables The Sales Leader League Tables are updated each campaign and are available for you to view and save in the Downloads section of your website. Congratulations to the Top 50 Sales Leaders in each level – your positions at the end of Campaign 13 are listed below: Sales Leader Area Advanced Sales Leader Area Executive Sales Leader Area Senior Executive Sales Leader Area 1 MONIKA LUFT 665 CLAIRE QUINN 403 JULIE PEARCE 660 DAVID CARTER 768 2 DAWN DERVEY 191 MARK PINN 403 JULIE BRADLEY 229 DEBORAH DAVIS 768 3 M CUNNINGHAME 863 B MCSTRAVOG 722 NADINE ROWLANDS 825 ANNA GRANGER 164 4 M HENDERSON 431 P HUTCHINSON 424 ROSS CRAIG 768 REBEKAH TESTAR 352 5 LYNN CAMERON 747 L KENNERELL 861 ANNA WACHULA 667 GAIL REYNOLDS 389 6 J AWOFOLAJU 707 JULIE ROBINSON 425 JANE HUGHES 251 DEBORAH LENAGHAN 151 7 KAMILA KARTKOWSKA 803 RICHARD SKELDING 164 SUSAN BLAND 768 WENDY EARL 325 8 LEE RAJ MAIN 707 CLARE SILVERTHORN 361 LINDA GRIFFITHS 749 ERENA SHAW 442 9 10 FLORA DUNCAN SHONA ROBSON 119 109 GILLIAN WESTLAKE ANN MOODY 368 865 MAGDALENA PATELKA AMANDA GARRETT 713 507 Moving up Congratulations to the following who 11 CHRYSTAL DARNELL 424 J COULSON 146 CAROLYN BANNISTER 481 have moved to a higher level of Sales 12 MARGO ATKINSON 762 PEARL GILL 105 RACHEL SKELDING 164 Leadership since our last issue. 13 PAMELA SMITH 331 DENISE ANN DAVIES 344 CAROLYN ROWELL 827 From Sales Leader to Advanced 14 G TOGHER 140 BRENDA ROBERTS 461 LYNDA PHILLIPS 467 CHERYL BROWN 710 15 SUSAN OXFORD 802 WAYNE ROWLANDS 825 GILL UNDERHILL 780 NORAH PRICE 852 16 JOANNE MCLACHLAN 743 CLAIRE SWIFT 482 NATALIE ELLIS 152 LINDA BAIRD 121 17 REBECCA THIRSK 269 THELMA LOGAN 727 WENDY WEBB 268 CATHERINE MAHER 267 18 ANN SILVESTER 900 KATIE CARTER 389 AMANDA PORTER 728 KAREN DEAN 769 19 J W HAMBLETT 541 MANDY YOUNG 320 DEBBIE HELSTRIP 425 JENNY PATTERSON 640 20 MOLLY MCCAW 723 VICKI EAGLEFIELD 343 ANDREA WOOTTEN 832 FRANCINE WILSON 842 21 ARLENE MEGAUGHIN 740 EDDIE HURSON 720 YOGEETA MISTRY 872 JINETTE RODGERS 529 22 ALISON ARMITAGE 753 STEPHEN EVANS 114 BEVERLEY MULLINS 530 JANE GRITTON 327 23 IAN PORTER 728 ELAINE ALLEN 466 PAMELA FULLERTON 724 ROSLYN THOMSON 129 24 JANE WALKER 228 L CREGAN 641 JANE BARKER 311 ROBERT JONES 853 25 LORNA BAVARSAD 748 MICHELLE KIRKBRIDE 227 STUART POULTER 352 CAROLINE SNOOK 385 26 CAROLE WRIGHT 113 LIDIA KACZOR 713 KATHY MILLS 841 MARION JONES 648 27 JACKIE CAREY 126 SARAH HOWROYD 240 CHRISTINE GILBEY 583 JOANNE KALMUCZAK 470 28 ROSIE SCOTT 729 MANDY MAYHEW 481 JENNIFER LEWIN 420 LYNNE SUTTON 570 29 GERARD LENAGHAN 146 JAYNE BULL 247 MICHAEL PARKER 761 S BLANCHARD 286 30 J WISNIEWSKA 230 BRENDA LEVETT 651 PAMELA SWAIN 143 SARAH WHITBY 283 31 DEBBIE FISHER 848 NORMA DAFT 425 LOUISE DALO 781 SANDRA QUINLAN 424 32 LINDA TURNER 162 JULIE MARRIOTT 346 PAULINE HARRISON 311 SARAH LEE 448 33 KELLY COOPER 569 MOURAD DJILALI 713 JULIA FRANKHAM 405 TONY FROST 872 34 Y PAYNE 327 MICHELLE CLARK 467 ANTONY TESTAR 352 JUDITH ROBBINS 442 35 KAREN BATTERSBY 722 GILL WRIGHT 312 GWEN TURRIFF 123 CATHERINE CRAY 604 36 CATHERINE EARL 729 MARGARET SMITH 772 SALLY AUDSLEY 220 VANESSA BAKER 388 37 PAULINE BRAWN 625 ELLEN SUTHERLAND 850 CATHERINE MAGEE 722 ROSEMARY WALKER 245 38 SONIA BRISSETT 841 D MCCORMICK 728 JULIE MOORE 789 SHEILA NICOL 120 39 NICOLA YEO 505 DAVID SMITH 825 BERYL MORGAN 460 SARAH PUNTER 463 40 JOANNE DREW 290 DENNIS SHARP 761 MICHEAL PINK 529 JANET DORE 604 41 CATHRYN ASHTON 288 CAROL LYNN 560 DIANE LONG 570 STEVEN JOSEPH 346 42 MADELEINE CARTER 409 SAM DRAPER 423 HANNAH COOKE 467 AMANDA WILSON 425 43 TINA CASS 625 FIONA BRADFORD 249 J GREEN 331 SAMANTHA MANSELL 788 44 DAWN HUBERY 149 SANDRA FLANAGAN 828 JACKIE FARRANDS 448 From Advanced to Executive 45 SUE USHER 503 DEBBIE FARNALL 868 CORINNE STANTON 808 GWEN TURRIFF 123 46 ROSEMARY SANFORD 607 MOIRA JOHNSTONE 121 PAUL THORNE 306 ANNE LANE 227 47 ZANDRA GILES 550 KATHRYN BARHAM 263 LIZ LAWS 181 SHARON GILL 449 13 48 LISA ADAMSON 273 LINDA RUMBOLD 481 ZOE DAVIES 861 From Executive to Senior Executive 49 JANICE CURRIE 160 NICOLA FARMER 282 BOZENA SZEWCZYK 711 WENDY EARL 325 50 LORRAINE MORAN 752 USCHI MERTENS 280 YVETTE HYDER 550 ERENA SHAW 442