HK

1. House Keeping
Housekeeping is the department that
essentially deals with cleanliness and the
ancillary service. Housekeeping may be defined
as “a provision of Clean, comfortable and safe
environment”, and one who does so is commonly
known as Housekeeper. Also we can say that
housekeeping is the basic need of Hospitality
Industry.
Importance
Housekeeping is not just cleanliness. It
includes keeping work areas neat and orderly,
maintaining halls and floors free of slip and
trip hazards, and removing of waste materials
(e.g., paper, cardboard) and other fire hazards
from work areas.

2. Housekeeper Responsibilities:
•Keeping facilities and common areas clean and maintained.
•Vacuuming, sweeping, and mopping floors.
•Cleaning and stocking restrooms.
•Cleaning up spills with appropriate equipment.
•Notifying managers of necessary repairs.
•Collecting and disposing of trash.
•Assisting guests when necessary.
•Keeping the linen room stocked.
•Properly cleaning upholstered furniture.

3. Housekeeper Supervisor Responsibilities:
•Responsible for staffing, scheduling, training and developing all staff.
Manage the daily activities of the Housekeeping department to include appropriate
cleaning of all bedrooms, public areas and offices. To monitor, check and maintain
standards of cleanliness within all areas of the hospital on a daily basis.
•An effective housekeeping in charge or manager has organizational,
leadership, communication, time management, and team-building skills.
Excellent customer service-most vital skills.
A housekeeping management personnel must be extremely detail-oriented
to be effectively Implement. Need a keen eye for detail to successfully
perform their duties.
Important Note: Personnel attributes of housekeeping staff in the hospitality
industry play an important role. It enhances the images of the property as
well as the quality of personalization that only humans can give.

4. Good Qualities
1. Pleasant Personality
2. Physical Fitness
3. Personal hygiene
4. Eye for detail
5. Cooperation
6. Adaptability
7. Honesty
8. Tact & Diplomacy
9. Right Attitude
10. Calm demeanour
11. Courteous
12. Punctuality
13. Good Memory

5. What is communication
The ability to convey or share ideas and feelings effectively.
Communication is the act of giving, receiving, and sharing information -- in other words,
talking or writing, and listening or reading. Good communicators listen carefully, speak or write
clearly, and respect different opinions.
Five Types of Communication
•Verbal Communication. Verbal communication occurs when we engage in speaking with
others. ...
•Non-Verbal Communication. Expressions
•Written Communication.
•Listening.
•Visual Communication.

6. Important Communication Skills
1. Listening Skills
2. Empathy
3. Patience
4. Positive Attitude
5. Honesty
6. Open Minded
7. TRUST
8. Clarity
9. Learning Attitude
10. Respect
11. Confidentiality
12. Reporting