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gamechanger
Introduction presentation
November 22, 2013
What do we do?
1

We first understand the Brand’s challenge
2

We then understand their Consumer Behaviour
3

We stitch a Solution –
based on our Experience & relevant Technology
How are Brands currently using Mobile?
1

2

3

Reach

4

Acquire
Communicate / Interact / Engage

Gratify
How Consumers use mobile?
Most Effective Medium: Visual
Videos
AR/RM
Social

1

INDIA

2
Most Effective Medium: Interactive
Miss Call
IVR
SMS
USSD

INDIA

3
Most Effective Medium: Passive
Miss Call
Voice Calls

INDIA
What we offer on Mobile?
1

AUGMENTING MEDIA - Make any TV/ Print/ OOH Ad interactive to the consumer by adding a Call to Action.

2

PURCHASE LED CRM - Profiling consumers based on Purchase Pattern, Life time Value, Life cycle and much more.

3

BTL INTEGRATION - Digital Data 100% accuracy, opt in under TRAI*, useful for retargeting, process efficiency

4

DIGITAL GRATIFICATION - Instant Digital Gratifications like Top Ups, Ringtones, Wallpapers help engage customers

5

FEEDBACK RESPONSE CAPTURE - Capture responses and feedback in real time.

6

RURAL MARKETING - Use mobile as a medium to reach media dark markets where tradition media is ineffective.
1

AUGMENTING MEDIA
Make any TV/ Print/ OOH Ad interactive to the consumer by adding a Call to Action.
2

PURCHASE LED CRM
Profiling consumers based on Purchase Pattern, Life time Value, Life cycle and much more.

Consumer
Life-cycle

Customer
Lifetime
Value

Purchase
Pattern
Talk to my Mum about
Cognitive Skills, Motor Skills,
Diet

Talk to my Mum about
Skincare, Nutrition, Vaccines

Identify and prioritize

Consumer Life Cycle

Life Cycle of the Consumer
Purchase Pattern
Relevant Engagement
Monitor Loyalty
0 year
ABG123

ABG 200

Infant

1 year
ABG 245

2 year
ABG 236

ABG 300

Sales

Toddler

3 year

ABG 320

Not
Bought
SMS STAYFREE < SFMOLMR1 > to 9902099020

575758

Consumers buy Stayfree SKU, sends SMS
with the unique code and continues to
cumulate the loyalty program points

STAYFREE < SFMOLMR1 >

STYFRE
Your coupon has been
redeemed. The no of
points added in your
STAYFREE account is 20
Stayfree Points
3

BTL INTEGRATION
Digital Data 100% accuracy, opt in under TRAI*, useful for retargeting, process efficiency

Operational
Efficiency

Consumer
Identification

Please
collect your
free sample
Code :
123456

User gives a Missed Call on the Toll Free

Customer
Database
On giving a Miss Call, a Unique 6 digit code will
be sent to the User, this 6 digit code can be
redeemed with the Promoter for a free sample
at the Sampling booth

DB

Telecom Regulatory Authority India
Digital Registrations
To Register SMS:
Venue Code <space> Name
<space> Gender <space>
Age
and send it to 9920099200

On Registering, the User
will receive a Unique Code
which becomes his/her
Digital Identity

Digital data is now
available for
re-engagement,
No paper work!
4

DIGITAL GRATIFICATION
Instant Digital Gratifications like Top Ups, Ringtones, Wallpapers help engage customers
5

FEEDBACK RESPONSE CAPTURE
Capture responses and feedback in real time

Give a miss call to pledge!
IVR Based Feedback Activity
‘Benadryl starts acting in how many minutes’ on cough?
Press 1 for 15 Minutes
Press 2 to for 25 Minutes
Press 3 for 30 Minutes

2.4 Crore miss calls

Where did you read this advertisement?
Press 1 for Magazine
Press 2 for Print
Press 3 for Radio
6

RURAL MARKETING

Use mobile as a medium to reach media dark markets where tradition media is ineffective.

• Impact 3m people
engaged
• 29m times
• Average
engagement 9
times

• High brand salience built: Almost 85% of eligible respondents were able to
recall the brand
• Highly accurate targeting: 55% of the respondents reached by the activation do
not own television. The activity was aimed to reach at least 20% non-television
households
• High brand awareness built/high content relevance: The ‘brand’ & the ‘benefits
of the brand’ were among the key elements recalled from the activity upon
aiding, whereas the Pati-Patni jokes/chutkule were the highlight at both unaided
& aided stages.
• Direct impact on consumer behavior: 24% have started using Wheel most often
now-a-days.
Strategic Approach to Mobile –

Create a Long-Term Property

BTL Activations

KKD + Mobile

KKT based on Mobile

Active Wheel on Mobile
gamechanger - Introduction Presentation

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gamechanger - Introduction Presentation

  • 2. What do we do? 1 We first understand the Brand’s challenge 2 We then understand their Consumer Behaviour 3 We stitch a Solution – based on our Experience & relevant Technology
  • 3. How are Brands currently using Mobile? 1 2 3 Reach 4 Acquire Communicate / Interact / Engage Gratify
  • 4. How Consumers use mobile? Most Effective Medium: Visual Videos AR/RM Social 1 INDIA 2 Most Effective Medium: Interactive Miss Call IVR SMS USSD INDIA 3 Most Effective Medium: Passive Miss Call Voice Calls INDIA
  • 5. What we offer on Mobile? 1 AUGMENTING MEDIA - Make any TV/ Print/ OOH Ad interactive to the consumer by adding a Call to Action. 2 PURCHASE LED CRM - Profiling consumers based on Purchase Pattern, Life time Value, Life cycle and much more. 3 BTL INTEGRATION - Digital Data 100% accuracy, opt in under TRAI*, useful for retargeting, process efficiency 4 DIGITAL GRATIFICATION - Instant Digital Gratifications like Top Ups, Ringtones, Wallpapers help engage customers 5 FEEDBACK RESPONSE CAPTURE - Capture responses and feedback in real time. 6 RURAL MARKETING - Use mobile as a medium to reach media dark markets where tradition media is ineffective.
  • 6. 1 AUGMENTING MEDIA Make any TV/ Print/ OOH Ad interactive to the consumer by adding a Call to Action.
  • 7.
  • 8. 2 PURCHASE LED CRM Profiling consumers based on Purchase Pattern, Life time Value, Life cycle and much more. Consumer Life-cycle Customer Lifetime Value Purchase Pattern
  • 9. Talk to my Mum about Cognitive Skills, Motor Skills, Diet Talk to my Mum about Skincare, Nutrition, Vaccines Identify and prioritize Consumer Life Cycle Life Cycle of the Consumer Purchase Pattern Relevant Engagement Monitor Loyalty 0 year ABG123 ABG 200 Infant 1 year ABG 245 2 year ABG 236 ABG 300 Sales Toddler 3 year ABG 320 Not Bought
  • 10. SMS STAYFREE < SFMOLMR1 > to 9902099020 575758 Consumers buy Stayfree SKU, sends SMS with the unique code and continues to cumulate the loyalty program points STAYFREE < SFMOLMR1 > STYFRE Your coupon has been redeemed. The no of points added in your STAYFREE account is 20 Stayfree Points
  • 11. 3 BTL INTEGRATION Digital Data 100% accuracy, opt in under TRAI*, useful for retargeting, process efficiency Operational Efficiency Consumer Identification Please collect your free sample Code : 123456 User gives a Missed Call on the Toll Free Customer Database On giving a Miss Call, a Unique 6 digit code will be sent to the User, this 6 digit code can be redeemed with the Promoter for a free sample at the Sampling booth DB Telecom Regulatory Authority India
  • 12. Digital Registrations To Register SMS: Venue Code <space> Name <space> Gender <space> Age and send it to 9920099200 On Registering, the User will receive a Unique Code which becomes his/her Digital Identity Digital data is now available for re-engagement, No paper work!
  • 13. 4 DIGITAL GRATIFICATION Instant Digital Gratifications like Top Ups, Ringtones, Wallpapers help engage customers
  • 14. 5 FEEDBACK RESPONSE CAPTURE Capture responses and feedback in real time Give a miss call to pledge! IVR Based Feedback Activity ‘Benadryl starts acting in how many minutes’ on cough? Press 1 for 15 Minutes Press 2 to for 25 Minutes Press 3 for 30 Minutes 2.4 Crore miss calls Where did you read this advertisement? Press 1 for Magazine Press 2 for Print Press 3 for Radio
  • 15. 6 RURAL MARKETING Use mobile as a medium to reach media dark markets where tradition media is ineffective. • Impact 3m people engaged • 29m times • Average engagement 9 times • High brand salience built: Almost 85% of eligible respondents were able to recall the brand • Highly accurate targeting: 55% of the respondents reached by the activation do not own television. The activity was aimed to reach at least 20% non-television households • High brand awareness built/high content relevance: The ‘brand’ & the ‘benefits of the brand’ were among the key elements recalled from the activity upon aiding, whereas the Pati-Patni jokes/chutkule were the highlight at both unaided & aided stages. • Direct impact on consumer behavior: 24% have started using Wheel most often now-a-days.
  • 16. Strategic Approach to Mobile – Create a Long-Term Property BTL Activations KKD + Mobile KKT based on Mobile Active Wheel on Mobile