1. EVEREADY INDUSTRIES LIMITED Performance Study: An Economic Perspective GROUP B Abhishek Raj (08EP-001) Amit Manchanda (08EP-006) Ravi Purwat (08EP-046) Pallavi Sen (08EP-038) Siddhartha Madra (08EP-053) Tanvir Zaheer (08EP-059)
12. Alkaline Batteries With growth in demand for high energy drain products alkaline batteries will be the future India is in a transition stage of battery consumption Alkaline batteries account for only 2% of battery market share While 90% in developed countries However price premium is high
Key Messages The focus of all our key initiatives is the customer - whether it is people, technology or processes Six Sigma, Innovation and Knowledge Management methodologies continuously research customer need and establish processes that deliver customer satisfaction Our Technology focus looks at using tools that we use and technology that we deploy to enhance Customer Satisfaction PCMM and other people processes include sensitising employees to customer needs Employee and partner compensation linked to customer satisfaction Customer Relationship assessment feedback and discussions by senior management On-going Customer Touch point/transaction quality assessment : a sample of each and every kind of Touch point - be it order acquisition, order fulfillment and After sales support
Key Messages Wipro Technologies is the first company in the world to get the SEI CMM level 5 rating for software and system integration services… Level 5 is the highest rating for any software solution provider in the world...Currently there are only 15 odd companies in the world who have this rating 65% of revenue comes from North America, 25% from Europe, 10% from Japan and APAC
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