3. “ A best practice or principle of a
successful team, it means the project
team commits to do work at the highest
quality possible at the time it is being
done, and each team member is
individually responsible for helping
achieve the desired level of quality. The
zero-defect mindset does not mean that
the deployed solution must be “perfect”
with literally no defects; rather, it
establishes perfection as a consistent
goal for the team to strive for.”
4. …..Viewed in a broad sense
A QUALITY MANAGEMENT
SYSTEM TO REALIZE ANY IDEA
BY THE APPLICATION OF 6 ‘M’s.
9. IT IS THE POWER TO WHICH AN IDEA IS
RAISED BY THE APPLICATION OF 6 ‘M’s
AND EVALUATED AGAINST
Individual
Socio-economic
Organisational
NEEDS.
10. ZDA IDENTIFIES AS
Sure Supervision
Willing Workmanship
Intelligent Inspection
Motivated Management
Meticulous Measurements
Efficient Execution
Dream Designing
efforts deciding the degree of excellence of a DROWNED idea
11. Justification Design
Issues Issues
Implementation Process
Issues Measurements
Issues
Resistance
to Change
THESE ARE ATTITUDINAL PROBLEMS AND ZERO DEFECT ANALOGY BRINGS ABOUT
AN ATTITUDINAL CHANGE IN THE PEOPLE OF THE ORGANISATIONS OPTING FOR IT.
12. ANY ONE WHO TREATS
QQUUAALLIITTYY SOLELY AS A
RATIONAL EXERCISE MISSES
AN ESSENTIAL TRUTH.
IT’S BOTH RRAATTIIOONNAALL AND EEMMOOTTIIOONNAALL TOO.
IT TOUCHES BOTH :
THE HHEEAARRTT & THE HHEEAADD.
13.
14. - PREVENTION IS BETTER THAN CURE.
- THROUGH PARTICIPATION, INVOLVEMENT & COMMITMENT
IS ESSENTIAL AT ALL LEVELS IN THE ORGANISATION.
- SUCCESS IS NOT THE DESTINATION BUT A JOURNEY.
- DICTIONARY IS THE ONLY PLACE WHERE ‘SUCCESS’ COMES
BEFORE ‘WORK’.
- CUSTOMER VALUE IS INCIDENTAL .
THE THRUST OF ZDA IS TO ATTAIN ZERO DEFECTS AND
ACCEPT NOTHING ‘ NEAR TO IT’.
16. - Scientific Management: Finding the best way to do a job
- Group Dynamics: Enlisting and organising the power of
group experience
- Training and development: Investing in human capital
- Achievement motivation: People get satisfaction from
accomplishment
- Employee Involvement: Employees should be involved in the
decision making process
- The New Leadership Theory: Inspiring and empowering people to
act
- Strategic Planning: Determining in advance what and how
to accomplish the set targets
21. 11.. CClleeaarrllyy ddeeffiinnee QQuuaalliittyy
OObbjjeeccttiivveess..
22.. FFoorrmm aa QQuuaalliittyy AAccttiioonn
TTeeaamm iinn oorrddeerr ttoo FF AA DD EE
((ffooccuuss,, aannaallyyzzee,, ddeevveelloopp
&& eexxeeccuuttee)) ZZDD pprrooggrraamm..
22. 3. Give proper education
and training to employees
(to develop in them the
ability to work in self
directed teams, to have the
knowledge that what they
do will make the difference
and faith in them is to be
shown to give them the
confidence that good work
will be recognized and
rewarded).