Harvey Koeppel, Executive Director of the Center for CIO Leadership gave this presentation at Pepperdine University’s free conference, “From Information Systems to Innovation Systems: Establishing the Next Generation Information Systems Department,” on Wednesday, October 12, 2011. The conference was sponsored by the Center for Applied Research at the Graziadio School of Business and Management.

1. 1 The 21st Century CIO October 12, 2011 Harvey R. Koeppel, Executive Director Center for CIO Leadership 2011 Information Systems Conference 1

3. Peer community > 3,000 members

4. Diverse membership

5. >70 countries

6. >45 industries

7. Small, medium and large business segments

8. Private and public sectors2 2

10. Role of government

11. Mandate for transparency

12. CEOs demanding innovative business models

13. Collaborative relationships / partnerships

14. Focus upon delighting the customer

16. Mobile computing

17. Consumerization of IT

18. Social everything

19. Cloud computing / ‘X’aaS

20. Explosive growth in data generation (including unstructured)

21. Data-driven versus business process-driven

22. Real-time business analytics3

23. 4 The CEO Perspective CEOs see technology as a leading external factor driving the future of their organizations… Source: IBM 2010 CEO Study 4 4

24. 5 A Mandate for Change Historically, IT has created business value through cost takeout Business models are beginning to show IT value to the revenue side IT is recognized as increasingly important as a major driver of differentiation and competitive advantage IT investments are accelerating And still there is no widely accepted normative organizational theory of IT growth and management. 5 5

25. 6 Enterprise Stages Modelof IT Growth & Management Business value realization from IT investments is constrained by an organizational learning curve (readiness and ability to change)… Organizational Learning Curve Business Value Realization From IT Investments Time Launch Acceleration Refinement Integration 6 6

26. 7 The CIO Journey From IT Cost Center Manager… To Business-Savvy CIO… CIOs have an opportunity to drive organizational readiness and lead change that significantly reduces the time to business value realization from IT investments… 7

27. 8 Business-Savvy CIOCompetency Model

28. 9 Business-Savvy CIOCompetency Model (continued)

29. 10 Business-Savvy CIOCompetency Model (continued)

30. 11 Proposed Approach Business-Savvy CIO Competency Model + Enterprise Stages Model of IT Growth & Management = 21st Century Stages Model of CIO Leadership 11

31. 12 21st Century Stages Modelof CIO Leadership CIO Competencies 12 12

34. Enterprise Action Definition

36. Outcomes Reviewed and Evaluated

37. Value Measured and Articulated13 13

39. Local, regional, national, international and global enterprises?

40. Private, public sector?

41. Centralized, de-centralized, federated IT governance models?Does a blended academic / practitioner team approach seem like a good one? Can you suggest enhancements or alternative approaches? 14

43. 180°(peer) review

44. 360°(supervisor, peer and subordinate) review

45. Other?What role would your CEO play in this approach and how do you recommend we consider a rollout that would most resonate with your C-suite? 15

46. 16 Continue the Conversation For more information visit our site: http://www.cioleadershipcenter.com follow us on Twitter: @CIOCenter or contact: Harvey R. Koeppel Executive Director hrkoeppel@cioleadershipcenter.com 16