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Business Continuity Planning
- 1. Business Continuity Planning Project “Kick-off Meeting” September 15, 2010 Robert T. Warren, Technical Risk Services, Inc. Paul Cleary, Horn IT Solutions, Inc.
- 2. Objectives of Today’s Meeting Discuss the importance of business continuity planning Provide an overview of the business continuity planning process Discuss project plan including composition of working groups
- 3. Business Continuity Planning Definitions: Emergency Plan – what to do when it hits the fan Disaster Recovery Plan – what to do to get it back to normal Crisis Management Plan – what to tell people Business Continuity Plan – what to do in the meantime
- 5. Business Continuity Planning “A business continuity plan should be an essential element of any business strategy… I cannot think of any reason not to be prepared, but 60 billion reasons why we should.” Perrin Beatty, President & CEO, CME
- 12. Reputation
- 15. Risks Associated with People
- 16. Risks Associated with Weather
- 17. Risks Associated with Outside Forces
- 18. Understanding YOUR Risks What risks are you most vulnerable to?
- 19. Understanding YOUR Risks Consider: The location of your operations. Nature of your business activities. Likelihood of an event occurring. Severity of the consequences.
- 20. Business Impact Analysis Identify Business Processes: If you lose this process… What is the impact to the organization? What is the tolerable downtime?
- 22. Identify Critical Business Processes Business Impact Analysis Criteria: Customer Service Legal Obligations Revenue Expenses Stakeholders Reputation
- 23. Identify Resources Required to Maintain Critical Processes Documentation Human resources Equipment Facilities Supplies IT and communications infrastructure Applications Transportation
- 24. Strategies for Business Recovery How do wetemporarily replace the necessary resources… In the most efficient manner, and Within the tolerable recovery timeframe
- 25. Disaster Avoidance Strategies Some examples… Backup and recovery strategies Off-site storage Fire suppression Physical security Network security Information life-cycle management – know what information is important and where it is Equipment life-cycle management – service contracts, warranties, service level agreements Redundancy - elimination of single points of failure
- 26. Notification Strategies Establish BCP Team and emergency communications such as… Public broadcasters/Emergency broadcasters Phone trees Emails Blackberry PIN messages Text messages Web site postings Employee polling/roll call Notification Services (e.g. Message One)
- 27. Communication and Collaboration Strategies Contact lists Cell phones VoIP – voice over IP Telecommuting/VPN remote access Laptop policy – home every night On-line collaborative tools (e.g. Sharepoint) Instant Messenger Video conferencing
- 28. Human Capital Continuity Strategies Cross training Mutual aid Contractors Temp agencies Outsourcing Employment policies – sick leave, on-call
- 29. Equipment Continuity Strategies Inventory lists – know what you need Warranties, service guarantees, and service level agreements Equipment sparing/caching Clustering Virtualization
- 30. Facility Continuity Strategies Temporary facilities Mutual aid Geographic diversity
- 31. Application Continuity Strategies Backup and recovery Off-site storage Co-location Data synchronization Redundancy – clustering Virtualization Monitoring Geographic diversity Outsourcing
- 32. Records Continuity Strategies Life-cycle management Off-site storage Electronic storage On-line access Version control
- 33. Writing the Plan Have a Program not a Plan Use a collaboration tool Make it accessible in times of emergency Consider using BCP software
- 34. Maintaining and Testing the Plan Bake the maintenance of the plan into your other business processes Set up a routine testing cycle Vary the types of testing you do – desktop reviews to full scenario simulations Use resources from outside your organization
- 35. Next Steps: Develop Project Plan Select participants for each stage of the project. Establish project timelines. Schedule the working group sessions.
- 36. Thank you!