A short talk by Yvonne Bennett, a patient at Amir Hannan's practice in Derbyshire detailing their experience of allowing patient access to health records.

1. Even Patients Can Do IT…
09 July 2012
Yvonne M Bennett
Patient & PPG Secretary
of
Haughton Thornley Medical Centre
Cartoon taken from www.mediclicks.net

2. … now is that I.T. or „it‟
 The answer is both
 We use I.T. as a tool to do „it‟
 The „it‟ – is to manage our own & family health
 Self care doesn‟t mean NO care
 If we suffer from asthma, drug addiction, cancer
etc
 We can be educated in managing the condition by
our healthcare professional
 There are 8760 hours in a year and we need to
look after ourselves and family for 8756 of those

3. Patient Perspective
 Being an active partner in the doctor/patient
relationship
 A relationship based on trust
 Having choices
 Help the clinician to help me by having all
information available to hand NOW
 Being a Happy Patient!
 To do all this we need access to our medical
records

4. Our Practice Website
www.htmc.co.uk

5. How do we get access to our records?

6. What can we do with access?
 We can order repeat  We can check results
prescriptions  We can check x-ray
 We can check previous reports
medications  We can read letters
 We can make  We can print anything
appointments we think may be of use
 We can also cancel e.g. medication
appointments list, blood results

12. Results

16. Letters

17. Photographs
 A photo showing an operation scar with a possible
infection
 A photo showing a leg ulcer
 This can be monitored to see how the scar is
progressing

18. The Advantages
 Doctor/Patient relationship.
Take an active role in your
own healthcare together
with the doctor
 On Holiday
 Seeing a Consultant in a
hospital outside the area
 Receiving care in the
community
 Family members living in
another part of the world
 Emergency
 Time – repeat
prescriptions, appointments,
results, letters,

19. Disadvantages
 Forgotten History
 Bad News
 Abnormal Results
 X-rays
 3rd Party Information
 Might not agree or like with
what‟s been written about
you
 Might be feeling worse than
before

20. Problems being solved
 Children
 parent access until 10years and then discussions between child, parent
& GP
 Nursing Homes
 Dr Amir Hannan from Haughton Thornley Medical Centres Dr Benjamin
Brown, Sarah Thew, Professor Iain Buchan from this University
 Established a Local Care Records Board
 To deal with any complaints
 “Grey areas”
 3rd party data
 Foreign-speaking patients
 Learning difficulties / memory problems
 Coercion in the home / domestic violence

21. The Accident - 2011
Ambulance & A & E visit
Pre-op assessment & operation
8 Visits to Fracture Clinic
8 Letters
8 appointments at GPs
8+++ telephone calls
 Patient = 11hrs for apptts/40 mins telephone
 Doctor = 8 apt @ £25 = £200 NHS saving
 Other Patients benefit from 8 extra appointment

22. Self care – not NO care!
If you are living with a health condition, or
just want to learn how to look after yourself
better, visit www.htmc.co.uk and look at the
self care section. Remember the website is

23. Thank you for listening
yvonneb288@googlemail.com
http://www.htmc.co.uk