1. A Day in the Life of a Highly
Integrated Training Scenario
1
Plus a ForgeRock Success
Story

2. LMS:
A Quick Overview

3. What is a Learning Management System? (LMS)
• Environment for E-Learning
• Powerpoints
• SCORM
• Quizzes
• Student Focused
• Has been the primary delivery model for
electronic education since the 90’s.
3

4. What is a Training Management System? (TMS)
• Platform for managing training operations
• Instructor-Led Training
• Scheduling
• Reporting
• Workflow Management
• Automated Communications
• Administrator Focused
• Connects EdTech Tools (such as your LMS and Virtual Lab Environment)
4

5. About Virtual
Training Labs
5

6. Student Benefits
6

7. Instructor Benefits
7

8. IT Benefits
8

9. Successful Training Management
• Create a single customer profile
• Consistently communicate
• Co-ordinate collaborating services
• Report and retain
9
Develop
Identify Customer
Create Profile
Register
Deliver Services
Retain

10. ForgeRock University Core Platform
10
Training
Management
System
LV Classroom
Platform
Technical Lab
Facilities
Online
Coursebooks
Learning
Management
System
Content
Authoring
Tool

11. 11
Training Sales & DeliveryContent Development
University

12. Achieving Integration
12
Customers
Core Suppliers

13. Results
• Live Virtual/Classroom
• Register via backstage or ATP
network
• Student added to class manually
• One email from Administrate TMS
with all class and lab details
• Self-Paced Training
• Complete auto-provision
• Student registers on backstage
• One email from Administrate with
LMS, Lab and Course Materials
• NO HUMAN INTERVENTION!!!

14. ForgeRock - $100M global software company
14
CHALLENGES
• Growth at scale, without
growth in headcount
• Talent being wasted on
repetitive low-skill tasks
• Tailored learning for each
customer
• One email to students
containing all class details
• Accurate reporting to
demonstrate ROI
SOLUTION DETAILS
• Integration of LMS (Administrate)
with Virtual Labs (CloudShare), and
other systems
• Automation of repetitive
communication
• Personalised Learning Tracks for each
learner
• Powerful, flexible reporting engine
• Improved accessibility through SSO
RESULTS
• >100% year on year growth
• Same small team, focus on
improving training, not admin
• Improved customer
knowledge
• Not had to say “no” to any
customer training request
• Full management visibility
• Demonstrable ROI, with
unique business insight

15. Schedule Event
15
Course template with
CloudShare blueprint
Training coordinator
schedules event with
CloudShare blueprint
CloudShare class
created blueprint
URL send passcode
created
CloudShare URL and
Passcode stored on
event
• Blueprint
• Start date/time
• Instructor

16. Register Student for Event
16
Register for event online
Student registration created
Student registered on CloudShare class
One welcome email received with all class
information including CloudShare login
Automated email or SMS generated with
event details and CloudShare login

17. Integration Benefits
Single administration workflow
Single communication with students
Allows students to learn through multiple modes including
classroom instruction, self-paced e-Learning, and virtual labs
Keeps reporting for training centralized, even if multiple systems
are used for training delivery
Brings to focus back to education, without increasing headcount
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18. Q & A