Chapter 7 customer service whole new

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Chapter 7 presenting the product and product knowledge

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Chapter 6 slides part 1

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St2 discussion day 2_edited

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36 Students voice presentation

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33accomadation case study combined

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33good producing and servicing combined

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33 direct competitionslidescombined

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Leveraging on ict in el 2010 final version 8 august 2010

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Chapter 8 communication methods draft 2

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Chapter 8 different methods of communication2

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Chapter 8 communication part b

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Chapter 8 communications

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Chapter 8 effective speaking n listening

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Chapter 7 presenting the product and product knowledge

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Chapter 7 importance of good product knowledge

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Chapter 7 product knowledge and how to sell

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Chapter 7 customer questions to quality service

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Chapter 6 survey

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Chapter 6 planning and promotion (sales promo technique)

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